SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers.
Position Summary: The manager, Enterprise Control Center, has responsibility for the overall efficient operation of the SXM content creation systems and SXM content delivery systems. The ECC is the Operations Department single point of contact for all SXM service affecting outages. The ECC will interface with the Customer Service Representatives for any issues related to quality of service, the Facility Management on infrastructure related issues such as building power, HVAC, fire alarms, the SXM security office, third party content providers and remote facilities as appropriate. The shift supervisor is responsible for the managing the escalation and resolution of all trouble tickets that are associated with the operation of the SXM systems. This position will work the overnight shift from 10pm to 6am.
Duties and Responsibilities:
- Provide supervision of the Broadcast Operations Center, Network Operations Center, Broadcast Network Operations Center, IP Network Operations center, Network operations Center and coordination with the National Repeater Control Center and IT Service Operations Center while on shift.
- Respond to technical alarms from the Operations Management System (OMS).
- Coordinate system trouble tickets with call center operations
- Coordinate customer service trouble tickets received from the call center operations with the technical operations centers.
- Coordinate with facility management on building systems operations and failures
- Interface with other departments such as Programming and Media Engineering, Systems Engineering, and Subscriber Management as required.
- Performs other duties as assigned
Supervisory Responsibilities:
- Acts as project manager for all broadcast operations during his/her assigned shift.
Minimum Qualifications:
- BS degree in Computer Science, Broadcast Technology, Electronics or related area or equivalent experience or military training
- 8 years-experience in operations or master control supervision at a major market NOC facility or broadcast network
- Experience in technical operation and the supervision of technical staffs and interface with non-technical operators.
- This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.
Requirements and General Skills:
- Support 24/7 operations center, shift work is mandatory
- Good public speaking and presentation skills.
- Interpersonal skills and ability to interact and work with staff at all levels.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Ability to pay attention to details and be organized.
- Ability to project professionalism over the phone and in person.
- Ability to handle multiple tasks in a fast-paced environment.
- Commitment to “internal client” and customer service principles.
- Willingness to take initiative and to follow through on projects.
- Creative writing ability.
- Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Technical Skills:
- Familiarity with digital audio signals, routing, quality control and evaluation.
- Familiarity with master control automation systems and uplink management systems
- Familiarity with broadcast engineering standards, practices, and terminology
- Familiarity with satellite uplinking practices and terminology
- User knowledge of Microsoft operating system
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
- Familiarity with Service Now ticketing systems a plus
- Familiarity with Solar Winds monitoring system a plus.
More details about our company benefits can be found https://jobs.jobvite.com/siriusxm/p/cultureanddiversity!
Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.