Patient Resource Navigator - Healthier Together Resource Navigator

This role is responsible for the coordination of assigned community and hospital resource navigation activities within the scope of the Food Pharmacy 2.0 (FP) and Medical Financial Partnership (MFP) programs. The Food Pharmacy and Medical Financial Partnership are programs under the Healthier Together program, an initiative to improve the health of children in West and Southwest Philadelphia by addressing housing, trauma, hunger, and poverty.

The role functions collaboratively with social workers, community health workers, case managers, health care providers and community partners in clinical and community settings. This individual will be a crucial part of a team dedicated to addressing the impacts of poverty and hunger on the health of children, their families, and their community. The role is an engaging and dynamic face of these initiatives in interactions with patients, families, community partners, and other stakeholders. They will actively advance the accomplishment of the respective FP and MFP missions through patient and partner engagement.

This role will be based out of two of CHOP’s West Philadelphia primary care offices, in a hybrid in-person and virtual capacity. They will be primarily responsible for completing duties relevant to each organization on assigned days but have flexibility to reallocate time depending on client volumes, scheduling, and other needs. Synergistic offering of services is encouraged.

This role will report to the Manager of the Food Pharmacy and Director of the Medical Financial Partnership. The role will have a dotted line relationship to the Office of Community Relations and the Department of Social Work.

Job Responsibilities

Patient Engagement

• Engage in standardized outreach to patient families to make them aware of services and enroll interested families into FP/MFP programming
• Follow up in a timely manner with MFP and FP clients to administer a food and financial insecurity-focused needs assessment and provide resources to address identified barriers.
• Escalate concerns that emerge during client interactions to extended team members (e.g., community health workers, social workers, intimate partner violence counselors) as indicated
• Work with families to develop a mutually agreed upon action plan to follow through on referrals and recommendations.
• Follow up with families at determined intervals to provide continued support and resources throughout program enrollment.
• Empower clients and facilitate transition from programming at determined intervals and after accomplishment of client goals, per program metrics
• Assist in message creation and development, including website content, fact sheets, correspondences, emails, lecture, social media posts and other formats.
• Evaluate, develop, market, and implement initiatives to promote programming.

Job Responsibilities (Continued)

Partner Engagement

• Liaise with internal and external partners to identify appropriate programs for client referrals.
• Develop and maintain internal and external partnerships appropriate for client referrals.
• Attend key internal and external meetings and events. Some travel may be required.

Documentation

• Maintain organized, accurate, and timely documentation of client encounters in the Epic electronic health record, REDCap, and other tracking systems.
• Utilize tracking systems to ensure client outreach efforts are consistent with program guidelines.
• Work with data analyst to generate summaries of client engagement activities

Job Responsibilities (Continued)

• Work with patients in the clinical and community setting.
• Establish contact to increase awareness, information resources, support programs and services, and other related needs
• Attends key internal and external meetings and events.  Some travel may be required.
• Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
• Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming

https://careers.chop.edu/job/Philadelphia-Patient-Resource-Navigator-Healthier-Together-Resource-Navigator-PA-19139/790270100/?locale=en_US