Senior Help Desk Technician

Title: Senior Help Desk Technician

Job Number: REQ-77495

Salary: $56,412 – $85,308 per year

Deadline: 10/19/2021 at 11:59pm Pacific Time

Do you have a background in Desktop Support? Do you have strong customer service skills and proficiency in Active Directory?

If this sounds like you, come join our leadership team as a Senior Help Desk Technician and support one of Oregon’s greatest resources – State Parks!

This position falls under the classification Information Systems Specialist 5.

Our Mission

OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.

Our Operating Principles

Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.

What you will do:

As a Senior Help Desk technician, you will provide technical support to over 700 park staff at locations around the state. You will assist with desktop hardware, desktop software, mobile devices and phone systems; and create improved computing tools to assist staff in providing great customer service.

Minimum Qualifications:

(a) Four (4) years of information systems experience in Desktop Support.
OR
(b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND Two (2) years of information systems experience in Desktop Support.
OR
(c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.

The State of Oregon is requiring all executive branch employees to complete their COVID-19 vaccination series by October 18, 2021 unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by October 18, 2021. For more information, visit our policy listed here.

What we are looking for (Desired Attributes):

• Experience with Active Directory.
• Experience providing technical support for cellular technologies.
• Experience troubleshooting and resolving issues on handheld devices.
• Strong working knowledge of desktop environments and remote protocols.
• Proficiency in desktop administration.
• Experience providing Windows desktop support remotely.
• Excellent written and verbal communication and presentation skills.
• Outstanding customer service skills with both internal and external customers.
• Experience in promoting a culturally competent and diverse work environment.

What's in it for you:

This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:

• Comprehensive medical, dental and vision plans for the employee and qualified family members
• Paid sick leave, vacation, personal leave and 10 paid holidays per year
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

LINK TO OFFICIAL STATE APPLICATION (required):

https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495

https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495