Principal IT Support Specialist (Relocation Assistance Available)

  • Oregon Youth Authority
  • Salem, Oregon
  • Oct 21, 2021
Full time Computer Science Help Desk

Job Description

Oregon Youth Authority (OYA) is currently seeking an Information Systems Specialist 4 - Principal IT Support Specialist to join a great team of professionals at our Central Office located at the Equitable Building in Salem, Oregon. As the new Principal IT Support Specialist you will be accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and coordination necessary to install computer software products, video conference unit systems, modify/repair hardware and resolve technical problems for the 1,000+ users located throughout the state of Oregon. The responsibilities of this position will vary depending on the daily workload and current projects.

Your Role:

  • Provides technical support by telephone, remote technology, and on-site to computer users statewide.
  • Investigate and diagnose computer-related problems reported by division staff across the state.
  • Analyzes system performance, error codes, diagnostic messages and resolves problems or conflicts.
  • Performance analysis is conducted regularly on PC's and to determine system performance levels.
  • Configures client software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.

  • Creates, maintains, and administers user logins to all OYA systems.

  • Assists in educating users on the desktop system best practices, application, and operating system functions.

  • Communicate major data system changes after determining programmatic impacts and establishing plans to coordinate any needed training or informational material.

  • Hardware/software vendors are contacted not only in the arena for new products but also a prime source of information on better utilization of current hardware and software.

  • Resolves intrusion, hacking, or virus incidents on user devices, this includes performing operating system and application patch management.

  • Plan division data system needs for PC and network development.

  • Image new computers and reimage computers as needed according to unit standards and specifications.

  • Coordinate with business units to implement desktop systems that utilize industry best practices to meet Agency objectives.

  • Deploy and integration of PC, laptops, video conference systems, and peripherals to a localized user base.

Working Conditions

  • Office environment – Majority of the time spent at a monitor, other computer equipment, or telephone.
  • Travel to field offices by car as required. Field office visits may require overnight accommodations based on location and level of duties performed.

Additional Information:

  • Open Until Filled: This recruitment will remain open until filled. Our first application screening is scheduled for November 10, 2021 at 8:30am, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
  • Location: This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon.
  • Representation: This position is represented by the Service Employees International Union (SEIU/OPEU).


At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.

If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you!  People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!

Please take a moment to watch this quick video about Oregon Youth Authority, our team and our culture For more information please visit

What's in it for You?
OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.

Discover more about working in Oregon state government by clicking here.

What We Are Looking For:

(a) Three (3) years of information systems experience in:
(agency will specify specific experience);


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
one (1) year of information systems experience in:
(agency will specify specific experience).

The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here.

Special Qualifications: (check the position description if there are any special license, certification, etc. needed for the position. This is where the bilingual language would go if it is REQUIRED for the position) Common ones we use:

  • Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).

  • Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
  • Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam); 
  • Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).


  • Excellent customer service skills.
  • Effective team participation skills.
  • Values diversity, equity, and inclusion (DEI) efforts and working with diverse populations.

DESIRED ATTRIBUTES/APPLICATION SCORING CRITERIA: In addition to your related work experience and education, we will use the attributes below as part of final scoring to advance those that qualify to the interview portion.

  • Experience supporting Windows 10 and Microsoft 365
  • Experience with imaging computers via SCCM
  • Experience with ITIL framework and ITSM
  • Experience with Active Directory administration

How to apply:

Please go to and search job announcement REQ-79044.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.


Other, Desktop Service and Support, Systems Analysis - IT


Please apply here:


4,213.00 - 6,371.00 monthly

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