Operations Specialist

  • Bravely
  • NYC
  • Jan 07, 2022
Full time Operations

Job Description

Let’s Work Bravely

Bravely is on a mission to make life at work better for everyone. We are democratizing access to professional coaching. Companies worldwide look to us to provide their employees across all levels access to on-demand confidential coaching for the moments that matter most at work. Through Bravely, employees have a trusted and skilled coach to support their well-being, career development, and performance and ultimately help them thrive in their workplaces.

We work with companies like Zillow, Pinterest, and Autodesk, who are deeply committed to equity and inclusion by ensuring that all of their employees have access to our highly vetted, diverse, and brilliant professional coaches. When organizations offer Bravely, they scale the support provided by their People teams, managers, and transform their workplaces. Our data-driven insights and passionate team are driving change for employees and in workplaces around the world.

About the role - 100% remote position within the U.S.

We are looking for an Operations Specialist to help us build and deliver a world-class experience across all of the key stakeholders of our product. You will play a vital role in our client service strategy supporting several stakeholder groups. These include the companies who offer Bravely at their organizations, the employees at those companies who access and utilize our coaching, and the pros who are coaches on our platform that provide our service. You will be instrumental in helping to create systems and processes to scale the Operations team as we continue to grow. At your core, you find gratification in helping others, and possess a passion for process, a high attention to detail, and enjoy the challenge of a fast paced and growing startup environment.

What you’ll do

  • Execute our most crucial day-to-day work realizing great experiences for our pro workforce and coaching customer base.
  • You’ll be at the heart of Ops with exposure to several core processes touching nearly all facets of Bravely
  • You’ll help identify opportunities to improve how we serve our customers and contribute a key problem-solving perspective across teams
  • Represent the voice of the customer while working cross-functionally with Client Success, Coaching, Product, and Engineering as we breathe life into new product features and process workflows
  • Develop your skills and gain valuable experience owning and delivering interesting projects focused on improving the customer and pro experience
  • Document key learnings from process improvement initiatives to ensure consistency and scalability in all that we do

You have

  • You have 1 - 3 years of experience.
  • You have a collaborative mindset.
  • You are flexible, agile, and always open to trying something different when the situation calls for it.
  • You have a “customer first” mindset with bonus points for experience in front-line customer service via chat/email.
  • You’re a quick study and have experience learning new technical platforms (and/or experience using Tableau and Google Suite products).
  • You are an excellent communicator (both written and oral) with strong interpersonal skills.
  • You are open to feedback, genuinely curious, and constantly looking for ways to learn and improve.

Bravely is committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests.

Bravely Benefits

  • Competitive salary + compensation package with equity.
  • Competitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expenses.
  • Unlimited vacation time to enjoy all aspects of your life.
  • Paid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondary.
  • Unlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journey.
  • Virtual team-building time to stay connected with your team members around the world.
  • Cultural celebrations to uplift the unique experiences and identities within our community.
  • Home Office Allowance.
  • Working with an amazing, diverse, energetic, and supportive group of people.

Working at Bravely

As a team, we practice what we preach: we live our values, communicate openly and honestly, and actively work to cultivate an inclusive and supportive people-first environment where everyone can grow, thrive, and make meaning from their work. We embrace diversity and equal opportunity fervently, with a strong commitment to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. 

Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.

As an equal employment opportunity employer will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation, please contact recruiting@workbravely.com.