Safe Alliance - Hotline Advocate

JOB PURPOSE

The Hotline Advocate supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domestic violence, child abuse or neglect.

RESPONSIBILITIES / ACCOUNTABILITIES

Client Care
Using a trauma-informed, client-centered, two generational model:

• Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family.
• Provide information and referral to community resources to callers as appropriate.
• As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.
• Educate client on DVPO process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
• Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed.
• Act with client in mind and work to meet client expectations to the extent possible.

Administration

• Maintain accurate, up to date client, program and agency records, including case tracking.
• Record and report program statistics accurately and in a timely fashion.
• Work to ensure the goals and outcomes for the program are met.
• Research, write, and manage grant reporting and grantor relationships, as assigned by supervisor.
• Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.
• Work at least two Holidays per calendar year as requested by supervisor.

Stewardship

• Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor
• Support agency mission by staffing outreach activities as requested by supervisor.
• Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor.
• Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners.
• Facilitate volunteer training as needed.

Professional Development

• Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to sexual violence, child maltreatment.
• Maintain and develop skills and knowledge by attending training and staying informed of trends affecting job related duties and issues facing the agency/clients.

MINIMUM REQUIREMENTS

• Safe Alliance may still be subject to government mandated vaccine requirements and testing as outlined by the OSHA Emergency Temporary Standard. All applicants must be willing to submit proof of vaccination status or test weekly.
• Bachelor's Degree required, Master's Degree preferred
• 2 years related experience
• Experience in human services preferred
• Experience working with victims or experience in childhood development preferred
• Spanish speaking preferred - If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.

https://cfscsharedservices.isolvedhire.com/jobs/515453.html