Looking to make a difference in our community? Community Service Council is seeking a Bilingual Community Resource Specialist to join our 211 Eastern Oklahoma’s dedicated team!

What We Do: We connect vulnerable, marginalized and under-resourced Tulsans with support, information and services to be strong, safe and healthy. Community Service Council has continuously brought people together to research, plan, coordinate action, and assess progress to address some of Oklahoma’s most critical social service, health, education and civic challenges. Our focus is on implementing strategies that invest in individuals and families across the lifespan to better care for themselves, their families, and our community.

In this position, you are primarily responsible for promoting access to health and human services by providing telephone assistance. You will assist clients with referrals, problem solving, and crisis intervention assistance.

Essential Duties & Responsibilities:

• Responds to incoming calls using established procedures to effectively link callers to the full range of health and human services and make outgoing calls on behalf of callers in need of crisis intervention, as well as callers in need of advocacy assistance beyond basic referrals.
• Documents call information in software platforms to support follow-up.
• Will make outgoing follow-up telephone calls in order to ensure quality assurance of call services.
• Completes intake assessments.
• Attends community engagement meetings with providers and partners to foster on-going relationships and troubleshoot process challenges, as needed.

Education & Experience:

• High School Diploma or equivalent.
• Bilingual in English/Spanish is required.
• Three (3) or more years of related experience
• A Bachelor's degree in human services or related field is preferred.

Required Skills/Abilities:

• Must be able to read, write, and speak both English and Spanish fluently.
• Ability to conduct need assessments and make effective referrals by using telephone interviewing, active listening, problem solving and crisis intervention skills.
• Ability to efficiently and accurately use a computerized information management system for documenting call information and conducting searches for service information.
• Ability to assist callers who are presenting life-threatening crises.
• Knowledge of the Tulsa area health and human service system.
• Understanding of confidentiality standards and the ability to practice them.
• Ability to assist callers who are presenting life-threatening crises or who are presenting disruptive mental confusion or emotional distress.
• Effective interpersonal, oral and written communications skills

Special Job Dimensions

• Available for work shifts in a 24/7/365 work environment.
• Available for work on holidays as determined by program needs.
• Must have availability to work extended hours during community emergencies.
• A strong commitment to punctuality to maintain proper telephone coverage and effective working relationships.
• Ability to learn and use frequently changing computer and telephone technology.

Community Service Council is an equal opportunity employer.

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Our Culture Statement

We are a COMMUNITY of compassionate individuals, delivering exceptional, caring SERVICE to improve the lives of those we serve.

We are bound by a singular desire to eliminate disparities and create equitable opportunities for all, valuing and respecting the unique roles each of us play in the fulfillment of our mission.

As the COUNCIL, we stand united to bring hope to those who feel hopeless and help to those most in need, so that collectively, we are empowering lives across a stronger, healthier Oklahoma.

https://www.indeed.com/job/bilingual-customer-resource-specialist-ee13dcc4e4c115ab