Job Description
- Partner with staff and other leaders to develop improvements
- Supervise, monitor, track, and direct day to day staff operations
- Ensure team supports and adheres to all improvement measurements
- Work closely with manager for staff performance issues
- Work directly with customers in escalated situations
- Collaborate with other management on employee selection, career development, and training
- Maintain a positive work environment that supports a quality driven team
- Assume accountability for ensuring individual/team meet their performance metrics
- Continuous coaching of the team to ensure the individual/team performance goals are achieved
- Identify high potential staff for succession planning
- Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues
- Use a balanced scoreboard to manage team performance
- Provide regular performance reports to the Business manager
- Work with other departments to promote positive customer experience and improve market share
- Work directly with customers in a sales and service capacity as needed
- Perform Human Resources duties
Occupations
Insurance Agent-Broker, Call Center
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