STEP Housing Technician

The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.

The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.

The salary range for this role is $40,000 to $45,000 annually.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Client Services

• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan

• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases

• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary

• Maintain accurate records of client engagement efforts, referrals, and client advocacy

• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed

• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation

• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance

• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs

Data Entry and Quality Assurance

• Collect and enter all programmatic paperwork and other required data elements into appropriate database

• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines

• Participate in financial and programmatic reconciliation meetings

• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered

Other

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others

• Protect organization's value and manage risk by keeping information confidential

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

None.

EXPERIENCE AND EDUCATION

Minimum Qualifications

Highschool Diploma or 1 or more years of Human Services experience

OR

1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs

Preferred Qualifications

Bachelor’s Degree or 2 or more years of Human Services experience

OR

2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional time management skills

• Client-Level Database

• Strong attention to detail and written Communication

• Cross-Departmental Communication

• Ability to present to large groups, and a comfort level with presentations generally

• Ability to work with diverse populations

• Bilingual - Spanish (Preferred)

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver’s License (Preferred)

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.

https://aids-foundation-chicago.breezy.hr/p/7803728b960c-step-housing-technician?state=published