Sr Information Systems Analyst - 23647

  • Federal Reserve Board
  • Washington, DC 20001
  • Apr 26, 2023
Full time Computer Science Information Systems Sharepoint Web Design Technical Support

Job Description

DESCRIPTION/RESPONSIBILITIES:

Under the general supervision of the Manager, the Senior Information Systems Analyst acts as a lead analyst and performs highly technical analyses of major systems. Is responsible for the design, implementation, and support of complex automated distributed systems essential to carrying out the responsibilities and daily activities of division staff. The Analyst uses initiative and resourcefulness in solving unusual problems and in developing new procedures.

 

 

 

REQUIRED SKILLS:

Requires advanced knowledge in the following areas: network design and configuration, cloud technologies, end-point system design/installation/maintenance, end-user technical support, and problem diagnosis/resolution.  Able to communicate complex technical concepts in nontechnical language. Possesses strong oral and written communications and interpersonal skills. Requires a bachelor's degree and a minimum of five years related work experience.

 

Skills/Experience

Highly skilled in administering, troubleshooting, and supporting:

o    Microsoft platforms including Active Directory, Windows, Azure, Teams, SharePoint Online, OneDrive, and O365 integration (on-premises to cloud) o    iOS and O365 mobile o    Remote access (VPNs, remote desktop support, home router configuration, Wi-Fi…)

 

Experience with:

o    Configuring security settings and access roles/permissions o    SCCM or similar reporting and package development o    ServiceNow or other help desk ticketing systems o    Agile methodologies o    Patch management

 

Remarks:

Applicants must exhibit strong interpersonal skills and be able to work well with both end-users and co-workers.  The ability to provide responsive, knowledgeable, and courteous support is paramount.

 

Applicants must be willing to work on-site in our Washington, DC offices a minimum of two days per week.