Learning and Development Specialist

Description

The Learning & Development Specialist is responsible for maintaining and enhancing our Learning Management system and programs and overseeing key administrative duties related to the successful business operations of a robust learning and development department.

This job is based in our Chicago office where we have a hybrid work arrangement.

Key responsibilities:

Learning Management System Administration

• Author new and updated courses in Articulate or other course publication software, and publish courses to the LeadingRE Institute's Docebo platform
• Ensure successful, process-based migration of residual systems and courses from old system to new platform.
• Support day-to-day administration of member course pages, groups, and courses
• Manage LMS content lifecycle from course authoring to course retirement
• Provide quality assurance activities for LMS user experience/ Regularly quality check and test content, enhancements and general system functionality
• Test features and courses to ensure the best technical and learning experience for members
• Ensure timely and effective user support, QA inquiry response, and troubleshooting activities
• Develop LMS training and engagement process documentation
• Assist in the development of user surveys and other feedback mechanisms, report findings to key stakeholders

Program Support

• Communicate with Members about new Institute offerings and features
• Conduct LMS and program orientation sessions for new subscribers
• Provide administrative support for all LeadingRE learning programs
• Conduct administrative duties related to LeadingRE live and virtual events
• Provide administrative support for all LeadingRE learning-based programming (Maestro, Inclusivity & Diversity Intensive, S.W.A.T. Training, Teams Mastermind, Sales Manager Bootcamp, Career Gold, Agent Accelerator, and other programs as may be developed from time to time.)
• Other duties as assigned

Requirements

• Strong analytical skills: ability to troubleshoot and resolve technical issues while learning new technologies quickly
• Strong communication and interpersonal skills: written and verbal. Ability to communicate effectively and efficiently while fostering respectful, customer -service oriented professional relationships
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Knowledge of Articulate or other course software preferred
• Ability to thrive in a fast-paced, matrixed environment while working work effectively with all levels of management, and across all network membership brokers’ offices and users
• Ability to thrive in a fast-paced, matrixed environment while working work effectively with internal management and with LeadingRE network membership
• Intellectual curiosity, strong interpersonal skills, and the ability to work independently required

Education and Experience

• Bachelor’s degree required
• Coursework and/or certifications relating to learning management system administration preferred
• A systems-oriented mindset is required, previous experience in a system support role is highly preferred
• Previous administrative and/or customer service experience required