Care Coordination Specialist

The Care Coordination Specialist is responsible for determining eligibility of clients with short term needs for Ryan White services every 6 months, at the AIDS Foundation of Chicago as well as at subcontractor agencies based in Cook County as well as the Collar Counties. The first and highest priority of the specialist is to ensure that persons living with HIV/AIDS are linked to appropriate care and provided services and referrals to stay engaged in care in order to optimize their health and well-being. The Care Coordination Specialist will manage a case load of clients and will be responsible to document all interactions in a client database.

The salary range for this position is $40,000 to $45,000 annually.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assessments & Client Engagement

• Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs

• Complete assessments with clients to identify client’s needs

• Ensure that all clients referred to services are eligible prior to the date of service

Client Service Coordination

• Refer clients to appropriate services highlighted in assessments

• Refer clients to more intensive case management services if needed

• Refer clients to other core and supportive services if determined to be necessary

• Complete emergency housing applications for eligible clients

• Complete Medication Assistance Program (MAP) applications

• Provide insurance benefits navigation as needed

• Travel to meet clients at home, clinical, or community based setting as needed

• Provide technical assistance to case managers in regards to the client database

• Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach

• Distribute food vouchers and transportation cards according to eligibility and nee

Client Data Tracking and Administrative Support

• Document encounters using designated client database

• Document need for Emergency Financial Assistance and Medical Transportation

• Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality

• Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments

• Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments

• Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client

Other

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others

• Complete at least 12 designated on-going trainings annually

• Protect organization's value and manage risk by keeping information confidential

• Perform other duties as assigned

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position

SUPERVISORY RESPONSIBILITIES

None

ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)

Minimum Qualifications

• Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field

• Basic knowledge of HIV/AIDS prevention and treatment

Preferred Qualifications

• Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work)

• Bilingual, Spanish-English

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to maintain accurate work records and access these records as necessary

• The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)

• Basic knowledge of HIV infection and related chronic diseases

• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)

• The ability to provide efficient, quality service to both internal and external customers

• The ability and willingness to respect and value the differences and perceptions of different groups/individuals

• The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

https://aids-foundation-chicago.breezy.hr/p/3dfaf7e7f7f6-care-coordination-specialist?state=published