Website Manager & CRM Specialist

Earthroots’ mission is to inspire life-long dedication to environmental stewardship &
community through deep nature connection mentoring. We offer classes, camps,
workshops & events year-round for toddlers, homeschoolers, teens, adults, private and
public schools, scout groups, corporate groups, and summer camps. These programs are
an exploration of our natural world and extend into our connection with all things. We
build trust and confidence through adventurous challenges and by enjoying the peaceful
abundance of the natural world. Earthroots is a 501(c)3 tax exempt organization.

JOB ANNOUNCEMENT

Are you looking for an opportunity to share your gift of tech literacy to promote nature
connection? We hope you are inspired by what Earthroots does and are excited to
contribute to our mission. We are currently looking to fill two technical positions:
Website Manager & CRM Specialist. The ideal candidate would fulfill both roles.
Knowing Earthroots’ unique niche in the community and being able to express it fluidly
through imagery, language and brand are imperative for this/these position(s). Website
Manager and CRM Specialist report directly to the Operations Manager.
Diversity, equity, inclusion, and access are an important focus for Earthroots – and we
are looking for people that can help bring those values to life through our online
presence.
These are part-time positions, each averaging 6-8 hours of work per week, for a
combined total of approximately 15 hours per week.

Website Manager

JOB DESCRIPTION

Earthroots Website Manager is an IT specialist who oversees the day-to-day
maintenance and administration of our organization’s website. They ensure the website
functions appropriately through evaluating and managing website performance,
maintaining Earthroots branding, and testing for optimized user experience. They
facilitate hosting and server management, and develop, maintain and update website
content.

ESSENTIAL DUTIES & FUNCTIONS (include but are not limited to):

● General web page creation, updates and maintenance
● Embedding videos (via YouTube or Vimeo), documents, content and photos
● Creating, editing, and maintaining payment and donation forms
● Troubleshooting and resolving IT issues
● Regular maintenance of the online store – including updating inventory
● Blog publication and editing for SEO
● Overseeing events posted on Eventbrite
● Collaborate regularly with Earthroots staff as necessary for the optimal function
of the website and its content

SKILLS & QUALIFICATIONS

● 2 Years Experience with WordPress
● WooCommerce
● Neon CRM or other CRM experience
● Google Workspace
● Canva
● JotForm or similar
● Keyword research & SEO best practices
● Ability to multitask, problem solve, and collaborate with team members
● Excellent attention to detail
● Self-starter, ready to jump in and see tasks to completion
● Communicates effectively in written and oral form
● Creative vision and creative writing skills
● Excellent organization skills
● Background in ecology, education, and nature connection is a plus

CRM Specialist

JOB DESCRIPTION

The CRM Specialist oversees and maintains the organization’s Customer Relationship
Management software to create positive customer relations, increase donor awareness
and support, and improve marketing efforts. Earthroots CRM Specialist will be responsible
for the design, implementation, and support of the CRM strategy. The specialist will also
be responsible for managing, analyzing, and interpreting data to provide insight and
support strategic business decisions. Earthroots Field School is transitioning to Neon One,
a CRM program designed for non-profits.

ESSENTIAL DUTIES & FUNCTIONS (include but are not limited to):

● Planning and delivering CRM strategies across the organization to retain existing
customers, increase brand loyalty, and expand the company’s reach.
● Creating and maintaining events, forms, recurring payment plans, outgoing email
campaigns, and surveys
● Collaborate with Earthroots staff to organize and maintain individual accounts (as
well as their respective Household designations)
● Running and analyzing reports respective to fundraising, event registrations, and
email campaigns
● Troubleshooting and resolving technical issues and serving as the liaison with
Neon One
● Collaborate with Earthroots staff to manage Earthroots Store via CRM
● Manage users and train Earthroots staff in Neon One CRM

SKILLS & QUALIFICATIONS

● 2 Years Experience with CRM Software
● Background in marketing and data analysis
● Strong communication skills along with a customer-oriented attitude
● Non-profit experience is a plus
● Ability to multitask, problem solve, and collaborate with team members
● Excellent attention to detail
● Self-starter, ready to jump in and see tasks to completion
● Communicates effectively in written and oral form
● Creative vision and creative writing skills
● Excellent organization skills
● Background in ecology, education, and nature connection is a plus

COMPENSATION

$25/hr
6-8 hours per week for one position | Average of 15 hours per week for both positions
combined
This is a part-time, contracted, remote position

TO APPLY

Introduce yourself and let us know why you would like to work with Earthroots and what
skillsets you have that will make you an excellent candidate for this/these position(s).

Send your resume and cover letter to admin@earthrootsfieldschool.org.

Questions? (949) 709-5777
Position is open 7/1/23 until filled.
We will start reviewing resumes on 7/12/23.

https://earthrootsfieldschool.org/website-manager-crm-positions/