Customer Service Representative (Clerical Assistant 3)

THE POSITION

Are you customer service driven and have excellent communication skills?  Are you looking for a challenging and rewarding opportunity?  If so, the Department of Transportation has a job for you!  The Driver and Vehicle Services, Customer Care Center is currently seeking applicants for Customer Service Representatives to provide responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT.  Apply today for this rewarding career opportunity!

DESCRIPTION OF WORK

As a Customer Service Representative for PennDOT’s Driver and Vehicle Services Customer Care Center, you will be providing responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. This includes being responsible for maintaining a positive image of PennDOT to the public while disseminating thorough, complete and accurate information, in a polite and professional manner.

In this position, you will process and explain complex information in a variety of functions while utilizing provided reference material and available systems. Work involves the application of independent judgment and making independent decisions concerning the process to be followed, the appropriateness or confidentiality of the information to be processed, and the actions to be taken within the confines of established policies, procedures, law, and regulations. Customer Service Representatives must have the ability to use discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: 

• Full-time employment.
• Work hours are 8:00 am to 5:00 pm, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework). Additional details will be provided during interview. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster.
• Employees in these positions may be required to work during authorized office closings.
• Candidates selected for these positions are required to attend four full weeks of training located in Harrisburg, PA. Please apply only if you are willing and able to attend for the duration of training.
• Multiple positions may be filled from this posting.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement: 

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call center experience.

• Customer service experience.

• Bilingual.

Legal Requirement: 

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply: 

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.  
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 

• 711 (hearing and speech disabilities or other individuals). 

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
 
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

https://www.governmentjobs.com/careers/pabureau/jobs/4161459/customer-service-representative-clerical-assistant-3