Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for a talented Bilingual Senior UX Designer who will:

• Contribute significantly to creating more inclusive services, where language and cultural considerations are important factors in design
• Leverage bilingual design expertise to design user interfaces, interactions, and experiences that seamlessly accommodate multiple languages
• Lead the development and implementation of UX strategies that account for the unique needs and preferences of diverse, multilingual user groups
• Conduct user research and usability testing in Spanish, using the findings to guide design decisions and improvements.
• Document design processes, guidelines, and best practices for creating multilingual user interfaces.
• Define and validate shared design patterns that can be used across program areas
• Set the quality bar for service delivery at scale. Consistently helping teams meet client needs and policy intent, sharing their work widely within the organization
• Measurably improve outcomes for marginalized communities and government
  
  

As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is designated as being part of Code for America Workers United. There will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be.

About the Role: 

As a Senior UX Designer at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need. In our safety net portfolio, you will work with a multidisciplinary team of designers, researchers, engineers, and policy experts to analyze problems, and create solutions for public services that are simple enough for everyone to use.

The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be  working towards this vision together with a cross-functional team. You can read more about our design principles here. 

You will report to a Design Manager, and work alongside other designers, and Engineering, Product, Data Science, Qualitative Research, and Client Success departments. You will contribute to team culture, and define best practices for doing design with respect and dignity.

In this position you will:

• Improve the end-to-end user experience within your assigned portfolio.
• Create visual aids such as journey maps, service blueprints, and information architecture maps to illustrate the current and ideal service states.
• Develop clear, concise, and engaging content for our products, including screens, text messages, notices, flyers, and other client-facing materials.
• Measure the impact of service improvements, aligning them with stakeholder goals and user needs.
• Establish interaction patterns, standards, and style guides to ensure design consistency across Code for America's programs and products.
• Collaborate closely with engineering, product, and program teams to address design challenges effectively.
• Coordinate with researchers to plan and conduct design research and usability tests to evaluate your designs.
• Use common design methods to enhance clarity, foster connections, and deepen stakeholder understanding of the ecosystem, power dynamics, and service offerings within your designated areas.
• Document proposed service improvements and communicate your insights to the team and government partners.

About you:

• You have 4+ years of experience in content design and/or ux design or related disciplines.
• Fluency in Spanish and experience designing content in Spanish
• A portfolio of relevant work with strong examples of your work, your design process, and your role
• Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
• Familiarity with agile, iterative software development practices
• Ability to work collaboratively within a multidisciplinary team
• Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
• Ability to collaborate and facilitate design discussion in a remote working environment
• Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.

It’s a bonus if you have:

• Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
• Experience in civic service design, civic tech, or social impact design in the public sector.
• Experience with diversity, equity and inclusion initiatives
• Experience with both product development/digital delivery and design agency models

What you’ll get: 

Salary: 

Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. 

The targets for this role are dependent on the market/geographic location. The targets for this role range from $111,648 to $136,675.

Benefits and perks: 

• Values:
  • Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I)
  • A collaborative, cross-functional, hardworking and fun environment
• Medical & Retirement:
  • Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
  • 401k plan with matching funds up to 3%
• Professional development:
  • Bi annual 360 review process alongside compensation reviews
  • $1000 annual (per calendar year) stipend towards professional development 
  • A manager and org-wide structure that supports and enables professional development
• Flexible Time: 
  • Unlimited Paid Time Off policy
  • Flexible working hours- Full time employees work 40 hours however we aim to hold all internal meetings between 10 AM - 3 PM PT
  • Code for America employees may work remotely across the US
    • Code for America employees may not work remotely outside of the US at anytime during their employment
• Employee enablement support: 
  • $200 stipend in first paycheck for remote environment setup
  • Additional equipment reimbursement of up to $500 for remote enablement 
  • Cell phone and/or internet reimbursement of $50 per month

Equal Employment Opportunity: 

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.