Product Specialist II, Data Lab

This position is remote eligible within the US and only for consideration within the United States where WRI is state registered. Existing work authorization is required at the time of application submission. WRI is unable to sponsor any visa work sponsorship for this position.

About the Program:

The Data Lab is WRI’s core data innovation and delivery unit. We are a team of over 35 engineers, product managers, and data scientists with deep experience setting data strategy, doing quantitative research, and building data tools and products.  We work across WRI’s programs, centers and international offices to use advances in data and technology to help our community improve lives, protect nature, and ensure just transitions.  Data of all kinds sits at the heart of how WRI achieves impact in the world, and our world-class research is used by governments, policymakers, NGOs and local communities around the world to improve lives, protect nature, and ensure just transitions. 

Job Highlight:

Reporting to Senior Product Manager In this role, you will support product operations as well as the design and development of new features, collecting input from stakeholders and users to guide our product development team. You will be supported by a team of Product Specialists, Senior Product Manager, Engineering Lead, engineers, subject matter experts, and other programmatic staff.

What will you do:

Product Operations Coordination (35% of time required):

·    Manage new account onboarding and develop ways to improve user onboarding experience using your knowledge of best practices

·    Lead the prioritization, response, diagnosis, and remedy of platform technical support issues, logging and ensuring issues are not repeated

·    Ensure seamless communication of technical support issues and ongoing platform updates to key stakeholders and users, to maintain and grow user satisfaction

·    Support Product Manager in the development of key product-related metrics

Product Management and Communications (55% of time required): 

·    Create product tutorial and helper content, maintain platform translations

·    Coordinate with stakeholders, users, and product management team to understand user needs, collect feedback and translate into improved interface design, business and technical requirements, and test scripts

·    Lead user acceptance testing Serve as product feature lead for identified development priorities

·    Maintain product backlog, ensuring it is up to date with changing requirements and reflects prioritized order for development

·    Quantify user behavior and platform performance through automated tools (i.e. Google Analytics), monitor trends over time, and propose and implement additional methods for usage tracking

·    Find trends to support in product development decision-making processes

·    Serve as internal go-to person for product development latest updates and demonstrations

·    Learn about vendor management and relationship-building for high quality product delivery

Administrative (10% of time required):

·       Respond to incoming inquiries and questions

What will you need:

·      Education: Bachelor’s degree in environmental science, geography, computer science or other related field; coursework involving environmental research and computer science required

·    Experience: Minimum 3+ years of experience required

·    Excellent communication and interpersonal skills, with the ability to understand issues from different perspectives, and the confidence to take principled positions or seek help when needed

·    High degree of comfort with web technologies, with the ability to work with both technical and non-technical colleagues and partners

·    High degree of comfort with working with data, both tabular and geospatial

·    A self-motivated learner with a willingness and ability to take on new challenges as required interest in working for a mission-driven environmental organization

·    An eye for detail and commitment to producing polished, fine-tuned final products 

·    Organized and able to independently keep track of and make progress on multiple projects at a time 

·    Independent self-starter who recognizes what needs to be done and initiates work, seeking guidance as needed 

·    Understanding of the product development life cycle and Agile methodology

·    Experience with user research and user-centered design

·    Interest in working for a mission-driven environmental organization  Passion for data and technology 

·    Desire to work primarily eastern standard time zone hours

·    Experience with product/project management tools (JIRA/Confluence, Asana, Github, Google Suite, Microsoft Office, Salesforce)

·    Experience working with the private sector

·    Strong interest in data analysis and management, as well as information technology use in addressing environmental issues

·    Fluency in Spanish, Portuguese or Bahasa (is a plus) 

Potential Salary: Salary range is between 83,000 USD to 87,000 USD. Salary is commensurate with experience and other compensable factors.

How to Apply: Please submit a resume and cover letter by November 24, 2023. Applicants must apply through the WRI Careers portal to be considered.

What we offer: 

·    A competitive salary 

·    Access to the WRI global network with the opportunity to exchange with and learn from passionate colleagues working at the cutting edge of their fields across Asia, Africa, Europe, Latin America and the US. 

·    The chance to have an impact and to develop your career within a mission driven organization with access to varied learning and training opportunities. 

·    A workplace that strives to put diversity and inclusion at the heart of our work.

·    The opportunity to join and get involved in different working groups and affinity groups to shape the future of WRI. 

·    Commitment to hybrid working model with flexible working hours. 

·    Generous leave days that increase with tenure. 

About Us:

Founded in 1982, World Resources Institute (WRI) is an independent, nonprofit global research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.   

The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the world’s greatest environment and international development challenges and improve people’s lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.  

Our mission and values:  

WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.  

Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence, Respect.     

Our culture:

WRI is committed to advancing gender and social equity for human well-being in our mission and applies this principle to our organizational and programmatic practices. We are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, the LGBTQ+ community, persons with disabilities, Afro-descendants, and Indigenous people to apply. Recognizing our strong commitment to gender equality, WRI has also been awarded EDGE certification.    

Our team in Human Resources carefully reviews all applications.  

Click here to apply