Social Services Supervisor

About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America, and strengthen the protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Social Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The Social Services Supervisor will also oversee specific program areas and support the national Social Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. They will staff a small caseload of critical cases and provide clinical consultation for the legal teams. 

Essential Functions:

• Staffs a small caseload of critical referrals in office where the supervisor is located. 
• Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.,). 
• Ensures Social Services Coordinators (SSCs) adhere to policies and procedures. 
• Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices. 
• Develops a framework for new supervision structure to support implementation across other offices. 
• Provides therapeutic support and crisis management with the legal team. 
• Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
• Supervises MSW interns housed in field office where supervisor is located. 
• Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming. 
• Completes reports to meet both internal and external program requirements in a timely manner.
• KIND will evaluate proven local practices and institutionalize and share them across all of KIND’s offices. 
• Develops a consistent, high-quality approach to supervision, and expansion of in-house programming. 
• Supports assigned offices’ therapeutic programming and specific initiatives around client support.  

Qualifications and Requirements:

• Master’s degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC). 
• Advanced fluency in English and Spanish, spoken and written, is required. 
• Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns. 
• Minimum five years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location). 
• Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations. 
• Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. 
• Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. 
• Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. 
• Experience working with immigrant and refugee children and youth, LGBTQA communities.      
• Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. 
• Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. 
• Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. 
• Ability to handle tech-related responsibilities including management of digital calendars and video conferencing. 
• Strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills, responsive practice, and a racial equity lens. 
• Ability to effectively conduct trainings to diverse audiences in person and virtually. 
• Experience working with multidisciplinary or interdisciplinary teams. 
• Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills. 
• Ability to thrive in a high-volume workload with fast-changing deadlines and priorities. 
• Ability to travel as assigned. 
• Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clients.  
• Excellent written and oral communication skills in English. 
• Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).  
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. 

Salary Range: $80,000 - $85,800 a year

Benefits: Discover the perks of working for KIND

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

Application Instructions:

In order to be considered for the desired role please apply here.

Please be advised that an employment application will need to be submitted along with your resume and cover letter.

KIND has an organization-wide commitment to diversity, equity, and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.