Access & Instruction Specialist

Posting Details

POSTING INFORMATION

Internal Title

Access & Instruction Specialist

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

4

Level

5

Department

Library

Job Purpose

The Access & Instruction Specialist is a permanent, full time staff member of the Access & Instruction Team at the College of Charleston Libraries who works primarily at the Access & Instruction Desk in Addlestone Library. Directly supporting Pillar 1 in the College’s Strategic Plan, this position impacts our students’ College experience and success by providing academic support and creating a welcoming and inclusive environment where all students feel they belong. Under the direct supervision of the Circulation and Shelving Manager and the direction of the Access Services Coordinator, the Access & Instruction Specialist provides excellent point-of-need access and instruction services (in-person and virtually) to all patrons; works with members of the Access and Instruction Unit to promote the College Libraries’ spaces, resources, and services across multiple channels and platforms to increase student engagement and success; assists with supervising and training student employees; and ensures library systems and facilities are operating as expected.

Minimum Requirements

High School diploma and 2 years of library/information services experience or a bachelor’s degree and 1 year of customer service experience. Ability to bend, stoop, and lift material up to 30 pounds. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Working evenings and Sundays is required.

Required Knowledge, Skills and Abilities

Excellent customer service skills. Technologically proficient with Windows and iOS software operations, scanning technology, and Microsoft Office programs. Fluency in content creation and content management; confident in navigating social media platforms; creative, detail-oriented, and resourceful. Ability to teach others basic research and technology skills. Ability to prioritize job duties and multitask. Must be flexible, adaptable, and demonstrate enthusiasm for changes in technologies and services. Must demonstrate accuracy and attention to detail, have excellent oral and written communication skills, and the ability to work and troubleshoot issues independently as they arise. Must be able to lead projects involving clearly defined, time-sensitive outcomes.

Additional Comments Regarding Position

Knowledge of current library systems, computer databases, basic library research methods, and information resource management preferred. Experience with and proficient use of access services components of integrated library system(s) and SpringShare LibApps Platform (or similar library services platform) preferred. Proficiency and experience with using Canva software to create promotional materials preferred. Familiarity with WordPress or other blogging platforms preferred.

Typical work week during regular semesters is Sunday – Thursday, 12pm – 8pm. This shift serves as a backup for the Sunday-Thursday, 4pm – Midnight shift. Hours and location are subject to change and may be revised as needed, especially during summers, holidays, and days when classes are not in session.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Please provide three samples of promotional material by attaching examples through the “Other Documents” section on your application. 

Salary

*$38,362- $44,977

Posting Date

04/22/2024

Closing Date

05/13/2024

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2024063

EEO Statement

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting

https://jobs.cofc.edu/postings/15360

Job Duties

Job Duties

Activity

Provides excellent access services and point of need research assistance and instruction for students, in person and virtually at the Access & Instruction Desk. Supports librarians in preparing instruction. Demonstrates high proficiency in utilizing the College’s Shared Library Services Platform (SLSP) and provides training to other staff and student employees. Works and troubleshoots issues independently. Assists with supervising student employees and access services duties as needed. Participates in library activities such as New Student Orientation and Weeks of Welcome events.

Essential or Marginal

Essential

Percent of Time

60

Activity

Consults with members of the Access and Instruction unit to produce cohesive promotional and informational materials for College Libraries using media and design tools, such as Canva, while adhering to best practices for applicable content creation. Systematically posts marketing and promotional content to social media, library website, and other platforms. Designs and creates tangible promotional and informational material and monitors performance of these efforts.

Essential or Marginal

Essential

Percent of Time

30

Activity

Supports Circulation and Shelving Manager with collection, analysis, and reporting of data related to access & instruction services. Assists with interpreting, revising, communicating, and implementing access services policies & procedures. Investigates, develops, and assists with implementation of new student services and programs to improve the use of and access to library collections (print, electronic, digital, AV, etc.). When necessary, performs opening and/or closing procedures for the library. Works with Public Safety staff to secure the facility. Advises library administration regarding building issues. Ensures the safety and welfare of its patrons.

Essential or Marginal

Essential

Percent of Time

10