Emergency Communications Supervisor

Are you looking for a meaningful career that has a positive impact on the community? If you answered YES, come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks.

 Application Tips:

• Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
• Contact information: use an email address you can easily access at any time.
• The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
• DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
• DO NOT attach resumes or cover letters. The City of Sparks does not review these items with the application. 
• Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
   
  

The City of Sparks is currently seeking to hire multiple Emergency Communications Supervisors in the Police Services Division of the Sparks Police Department. 

If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer

This position will close on Thursday, May 9, 2024 at 4:00 PM pacific time, OR when the first 25 qualified applications have been received by Human Resources, WHICHEVER COMES FIRST.

Civil Service Testing:
Candidates who meet the minimum qualifications will be invited to participate in an Oral Board exam tentatively scheduled the week of May 20, 2024. Candidates will be notified via email of the exact examination date, time and location. 

DESCRIPTION

Under limited supervision, perform technical and complex tasks for emergency public safety dispatching service, and plan. assign, review, and supervise assigned staff.
 
DISTINGUISHING CHARACTERISTICS
This is the supervisory level in the emergency communications series.

Applicants must possess the following minimum qualifications to continue in the recruitment process:

Education and Experience:

Associate’s degree in business administration, public administration, criminal justice or a related field and three (3) years of experience as a public safety communications dispatcher.

or

High School Diploma or equivalent and five (5) years of experience as a public safety communications dispatcher with at least two (2) years’ experience with a law enforcement agency. 

Licenses and Certificates:

Must obtain within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.

Must obtain within six (6) months of hire and maintain throughout employment, a valid EFD certification.

Must obtain within twelve (12) months of hire and maintain throughout employment, a valid EFD-Q certification.

Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.

Plan, prioritize, assign, supervise, review and participate in the work of staff, who are responsible for providing public safety dispatch services on an assigned shift. Complete timecards and performance evaluations. Initiate appropriate action to remedy staff deficiencies including but not limited to counseling, training, problem solving, and documentation. Participate in implementing discipline, notably performance documentation and verbal reprimands for minor policy and procedural violations.
 
Monitor work activities to ensure quality and compliance within established policies and procedures. Participate in policy, procedure and existing standard development, recommendations, updates, and improvements. Assist in the implementation of approved policies, procedures, goals, and objectives. Interpret and explain policies and procedures.
 
Schedule effective twenty-four (24) hour dispatch center operations. Establish schedules and methods for providing public safety dispatch services. Identify resource needs, review needs with appropriate management staff and allocate resources accordingly.
 
Simultaneously perform the most complex duties of an Emergency Communications Dispatcher and public safety dispatching functions. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Dispatch police and fire units to emergency or non-emergency locations, handling 911 and non-emergency phone calls and entering calls for service. Mange incoming phones which include 911 capable lines, texting to 911, TDD and secret witness text.
 
Monitor dispatch and incoming calls to assure courteous, expeditious handling and good communication techniques. Assist employees and the public in difficult situations as needed. Enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information as needed. Testify in court regarding actions related to events as required.
 
Communicate clearly and concisely, both orally and in writing. Maintain contact with all public safety units on assignment. Monitor status and location of field units. Establish and maintain a daily log of all field calls and units dispatched. Track money packs taken in a robbery in appropriate electronic system and communicate with other agencies and officers on the street by appropriate electronic systems.
 
Operate radio transmitting equipment, the computer aided dispatch (CAD) system and take command of critical incidents. Monitor the police department alarms, cameras, and records computer systems.
 
Participate in the recruiting and hiring process. Select, supervise, train, and evaluate staff. Coordinate, implement, evaluate and conduct public safety dispatch training programs, training program participants and assign participants to appropriate dispatch positions.
 
Perform other duties which may be assigned.
 
Knowledge, Skills and Abilities:

• Knowledge of federal, state, and local laws, codes and regulations related to the work
• Knowledge of operations, services and activities of a public safety dispatch center including computer aided dispatch, TDD and 911 systems and radio equipment
• Knowledge of methods and techniques of computer aided dispatch and NCIC operations
• Knowledge of complex principles and practices of providing public safety dispatch and emergency communication services
• Knowledge of principles of supervision, training, and performance management
• Knowledge of principles and practices of effective customer service
• Knowledge of and ability to correctly use the English language in spelling, grammar, and punctuation 
• Knowledge of and ability to follow confidentiality rules and procedures and maintain confidentiality with highly sensitive matters
• Ability to read and interpret rules, policies, and procedures 
• Ability to solve problems and find solutions
• Ability to compose routine correspondence from brief instructions 
• Ability to use computer software and applications related to the work including but not limited to, Microsoft Office
• Ability to use initiative and sound independent judgment within procedural guidelines.
• Ability to establish and maintain effective, cooperative working relationships with those contacted  in the course of work
• Ability to have direct and tough conversations as needed
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust
• Ability to train others in work procedures

Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
 
SUPPLEMENTAL JOB POSTING INFORMATION

• This is a Civil Service position and is Non-Exempt under FLSA guidelines 
• This position reports to the Police Services Manager 
• Supervision exercised: Supervise the work of dispatchers
• Required to be called back, held over, work off-hours, nights, weekends and holiday shifts 
• Required to work during emergency circumstances or inclement weather conditions
• Must pass an audio and visual examination
• May be required to pass a pre-placement drug screen and background investigation

Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.

Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.

Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order.
 
Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.

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