Posting Identification Number 37916
The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant at the Stephenson County Family and Community Resource Center. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
Work Hours: Mon - Fri, 8:30am - 5:00pm
Work Location: 1840 S West Ave, Freeport, Illinois, 61032
Division of Family and Community Services
Region 2
Intake
Stephenson Office/Stephenson County
Agency Contact: DHS.HiringUnit@Illinois.gov
Job Family: Social Services
About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
* Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
The Department of Human Services is one of Illinois' largest agencies, with more than 13,000 employees and an annual budget of over $5.4 billion. Illinois created DHS in 1997, to provide our state's residents with streamlined access to integrated services, especially those who are striving to move from welfare to work and economic independence, and others who face multiple challenges to self-sufficiency. DHS is proud of its diversity, efficiency, and the services that the agency and its community partners provide to Illinois citizens. Our mission is to reduce poverty and keep individuals and families out of the deep-end of social service systems.