Mission Coaching Manager- Puerto Rico

Are you ready to lead change and make a profound impact on your local community? Goodwill de Puerto Rico is on the lookout for an enthusiastic and dynamic individual to launch our groundbreaking Mission Coach and New Beginnings programs—the first of their kind in Puerto Rico's history! 

The general salary range for this position is $50K-$62K annually.

Company Overview

Goodwill de Puerto Rico has joined Goodwill of Central & Southern Indiana to bring these services to Puerto Rico.  Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. 

We find that we are at our best when we work together, as One Goodwill, across the organization, delivering vital services and resources, and empowering individuals to increase their independence and reach their full potential.  We will continue to change lives daily through the development and execution of initiatives that enrich the lives of those we serve through education, health, and employment.  Everything we accomplish will be through the lens of equity as we work towards equitable outcomes for those who are facing systemic barriers that lock them in the vicious generational cycle of poverty.

The Mission Coach and New Beginnings programs attempt to address the fragmented structure of the social services industry by taking a holistic, whole-family approach, with additional supports for those who have had involvement with the criminal justice system.  This approach is foundational to Goodwill’s existing wraparound services provided to employees and their families.  The Mission Coaching Manager manages, mentors, and facilitates activities for program participants in order to provide stabilization tools and motivates long-term goal realization methods and motivational techniques to ensure program retention.  The Manager provides strategies to prepare for success through training and supportive dialogue to coaches assisting our operations facilities.  Reports to and works closely with the Senior Director, Coaching and Reentry Services to provide quality assistance to program participants.  Additional duties include:  networking with outside resources to establish partnerships, promoting Goodwill’s programs and services, and building and maintaining relationships with all stakeholders.  The Mission Coaching Manager works with minimal supervision and relies on self-direction to complete goals as established by the organization and its funding partners.

Example Duties and Activities 

• Builds, implements, adheres to, and enforces the main components of the coaching model: stabilization, educational attainment, employment achievement, and health access and participation

• Develops, implements, and maintains systems and processes for gathering business partner feedback.  Tracks, evaluates, and reports all pertinent data (outputs and outcomes) to appropriate stakeholders.  Utilizes data to identify gaps, trends, and opportunities for program improvement.

• Partners with participants in developing individual development plans (IDPs) that will fit their specific needs and skills in relation to education and employment. Modifies plans as needed.  Constructs and maintains initial documentation progress files.

• Secures supplementary information such as employment, criminal history, medical records, psychological, agency referrals, eligibility documentation, or school reports. 

• Assists participants in accessing community resources, wrap-around services, and making appropriate referrals.

• Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed.  Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.

• Conducts regular employment progress reports.  Performs worksite evaluations to determine potential accommodations.  Performs liaison functions with referral sources and other community agencies.

• Confirms all team members, including the manager, have all tools and professional development opportunities necessary to learn, grow, and reach program goals.  This includes updated training manuals, reference guides, and best practices procedures.

• Oversees the intake, job search, job development, job placement, and job retention services for AbilityOne sites. 

• Trains and develops coaching skills to gain a comprehensive knowledge of the Goodwill coaching model including how to motivate and guide participants to act on and achieve their long-term educational, employment, and health goals in life.

• Initiates and maintains communication with key community partners, including Goodwill staff and external community agencies to enhance the menu of services provided to clients.  Ensures that all appropriate agreements are in place. Acts as primary contact for outside agencies, including through the development of referral partners.

• Conducts and maintains all reporting required for compliance with grant-specific guidelines, governing agencies, and accreditation standards, including the fidelity of a database and participant files. 

• Monitors services and training payments made by Goodwill on behalf of participants.  Ensures compliance with company policies and procedures and referral source specifications are met.  Ensures billing is submitted timely and accurately.  Maintains good stewardship of internal supportive service funding.

• Stays abreast of current labor market data to provide clients information on employment opportunities.

Required Competencies 

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.

• Talent Development - Identifies opportunities for improvement and utilizes those for training skill sets.  Gives freedom of decision-making and views errors as possibilities for improvement. 

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.

• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Models concepts of motivational interviewing, coaching, and reflective practice.

• Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.

• Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed.  Takes ownership of mistakes and learns from them rather than makes excuses. 

• Bilingual Fluency - Is able to communicate fluently in both English and Spanish.

• Data Review and Reporting - Collects, interprets, and examines data to identify root causes, evaluate actions, and continuously improve processes to achieve program goals.

Preferred Competencies 

• Training Delivery - Teaches, coaches, and mentors participants using appropriate training methodologies and motivational techniques to improve job performance after the completion of the program.

• Diversity Awareness - Works effectively delivering assistance that is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, people with developmental and/or physical disabilities, and models consistency with policies regarding human rights, equality, equity, and diversity.

• Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.

• Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and the internet. Prior Caseworthy experience is an additional plus.

Other Requirements

• Ability to occasionally work a flexible schedule beyond normal business hours.

• Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.

• Background Screening - All candidates must pass a pre-employment background check.  Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Retirement planning options with generous company % match