Student Success and Retention Manager

Clark College is currently accepting applications for a full-time, 12-month, exempt Student Success and Retention Manager position in the Student Affairs department.  
 
Leading with racial equity, the Student Success and Retention Manager provides leadership and coordination of current, internal, and external student communication for Student Affairs, such as college announcements, Penguin Digest, and Outreach Campaigns. This position develops, coordinates, and manages programs and services that promote retention activities for assisting and monitoring academic progress toward student retention, student success, academic support, and consulting with other campus committees and departments.
 
As the primary contact, the incumbent will work closely with staff, faculty, and students across all areas of the college to eliminate barriers to program completion. In collaboration with the Instruction department and the Student Success Coaches, this position coordinates the Academic Retention Concern program and the Academic Standards Policy. This position also works closely with the Registrar to ensure all Student Affairs departments are FERPA compliant in all communication with students. The Student Success and Retention Manager reports to the Dean of Student Engagement and supervises student workers in support of this position's functions. This position is not eligible for remote work full-time; a hybrid remote schedule may be available. 
 
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITIES:

• Serve as the lead to support the revision and implementation of an annual comprehensive strategic communication plan. The annual plan includes a weekly timeline with shared goals, targeted strategies, consistent messaging, and expectations, with the goal of building a more coordinated approach to communication and outreach.
• In collaboration with other departments, research, develop, and coordinate delivery of innovative culturally inclusive proactive and responsive retention programs, services, and intervention strategies that increase the equitable and inclusive academic success, educational achievement, and goal completion of Clark College students.
• Create and coordinate student communication, including but not limited to Penguin Digest; “Drip Campaigns” for specific admitted student populations; college-wide messages; and announcements.
• Collaborate with Student Affairs, Instruction, Guided Pathways and the Communications and Marketing team to ensure that the Student Affairs and related pages and communications are coordinated, FERPA compliant, up-to-date, and includes inclusive, student-centered, and welcoming language.
• Coordinate reminder nudges via MyClark, email, phone calls and/or text to students as important deadlines approach.
• Collaborate with Communication and Marketing and Office of Diversity, Equity, and Inclusion (ODEI) to post culturally inclusive Student Affairs and/or student-related messages to other communication platforms. (Webpage Banner, Canvas, and Social Media)
• Supervise, hire, and provide ongoing training to student workers providing administrative and outreach support to retention and student success efforts.
• Track retention, student success data and evaluate outcomes; prepare and submit quarterly reports that address student success and retention services and outcomes, disaggregated. Specifically, leading indicators of pass rates in gateway courses; credit completion in the first term; fall to winter retention; fall to fall retention.
• Coordinate campus-wide Academic Standards Policy and Procedures (ASP); serve as primary campus contact for students, faculty, and staff. Member of the Academic Standards Committee.
• In collaboration with Instruction and the Student Success Coaches, coordinates Academic Retention Concern program.
• Provide back-up support to the Basic Needs Navigator and Basic Needs Hub.
• Participate in college committees as assigned or approved by supervisor. 
• Perform related duties as assigned. 
• Demonstrated experience in effectively managing projects and deadlines. 
• Ability to effectively manage schedule, adapt to student needs and volume of service demands.

MINIMUM QUALIFICATIONS:

• Associate degree AND two (2) years of combined related full-time work experience in higher education, student affairs or related field. 
• Demonstrated ability to utilize technology including Microsoft Office Suite, Student Information Systems such as Peoplesoft, and technology to facilitate the career information and planning process. 
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.

WHAT WE OFFER:

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs. 
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant. 
• Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall. 
• Campus bookstore offers snacks, apparel, and specialty supplies. 
• On-campus early childhood education care program (pending registration and availability). 
• Gym and recreation facilities available for membership. 
• Clark promotes wellness with a variety of different workshops and events.

SALARY RANGE: $72,687-$84,163 annually (commensurate with qualifications and experience). 
Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.
 
APPLICATION PROCESS
Required Online Application Materials:

• Clark College Online Application 
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process. 

Please apply online at www.clark.edu/jobs.
 
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu. 
 
APPLICATION DEADLINE:  Required application materials must be completed and submitted online by 3 p.m., June 25, 2024.
 
CONDITION OF EMPLOYMENT:
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts.

DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901.
 
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php. 
 
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
 
CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.
 
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
 
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision, and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support, and enhance social equity on our campus and in our community.  The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. 

Clark College Human Resources
June 4, 2024
24-00074

https://www.clark.edu/jobs