Program Coordinator - Entry Services

Clark College is currently accepting applications for a full-time, permanent classified Program Coordinator – Entry Services. This position will work 100% in-person, and the anticipated work schedule will be: 60% for Entry Services in the Welcome Center (Monday-Wednesday), and 40% for Entry Services at the One-Stop Desk (Thursday-Friday). A successful candidate will be self-motivated, able to work independently, have sound problem solving skills and ability to work effectively with a diverse group of populations.
 
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITES:

• Staff the physical One-Stop desk, located in Gaiser Hall on Thursday and Friday. Greet and welcome students and visitors into the building and campus. 
• Answer tier 1 questions for all Student Affairs departments. If a Tier 2 or 3 question is asked, make the correct referrals to the appropriate people/offices. 
• Assist students with logging into Zoom rooms for department specific assistance, as well as work the Welcome Center zoom room.
• Assist students with scheduling appointments with Student Affairs offices. Check students in for appointments when they arrive on campus, and notify individual/department of students check-in. 
• Assist students through the enrollment process, including applying for admission, walking through the next steps for enrollment, and other general assistance. 
• Take in paperwork and forms and distributing them to the appropriate offices. 
• Create, monitor and track the traffic seen at the One-Stop Desk, including how many students, which departments they are looking for assistance with, and what questions they are asking. 
• Assist with Student Recruitment and Outreach, including coordination of on-campus recruitment events, and representing Entry Services at on-campus events. 
• Assist with and respond to departmental email (shared department inbox). 
• Assist with departmental records and paperwork processing. 
• Enter prospective students into CRM software.
• Assist with departmental social media, and website updates. 
• Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate’s degree or applicable education/work experience.
• Two (2) years of customer service experience working in an office setting. 
• Experience with Microsoft Office Suite, including Outlook, Excel, Teams, and Zoom.   

JOB READINESS/WORKING CONDITIONS:

• Excellent written and oral communication skills to effectively communicate with diverse groups and individuals, both internally and externally. 
• Ability to listen and process information, to ask appropriate questions, and acknowledge differences in communication styles. 
• Ability to identify issues and offer alternative solutions; interpret policies, procedures and regulations and communicate those effectively. 
• Ability to work independently and accomplish duties with limited supervision in a timely manner.
• Demonstrated experience in and commitment to social justice and eliminating systemic disparities. 
• Work as an effective member of the Entry Services team. 
• Provide professional and friendly customer service in the Welcome Center and at the One-Stop Desk in Gaiser Hall.
• Ability to understand and carry out oral & written instructions, work in a fast-paced environment and multi-task effectively.
• Ability  to sit and work at a computer for long periods of time.
• Ability to multi-task, provide customer services at the front desk while completing other job responsibilities.
• Interest in working with and helping people navigate enrollment processes and computer applications.
• Ability to lift objects weighing 25 pounds.
• Ability to maintain confidentiality and comply with The Family Educational Rights and Policy Act (FERPA).
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.  
• This position is represented by Washington Public Employees Association. 
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

WHAT WE OFFER:

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.  
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.   
• Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.  
• Campus bookstore offers snacks, apparel, and specialty supplies.  
• On-campus early childhood education care program (pending registration and availability). 
• Gym and recreation facilities available for membership.  
• Clark promotes wellness with a variety of different workshops and events. 

 SALARY/BENEFITS:  Salary Range: $3,477-$4,632/month | Step A-M (commensurate with qualifications and experience) | Range: 40| Code:  107N
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.
 
APPLICATION DEADLINE:  Required application materials must be completed and submitted online by 3 p.m., July 2, 2024.
 
REQUIRED ONLINE APPLICATION MATERIALS:

•  Clark College online application 
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.

Please apply online at www.clark.edu/jobs. 
 
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu.
 
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
 
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.

ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

CORRECTIONS OR EXTENDED NOTICES 
Corrected or extended notices will be posted online and in the Human Resources Office.                                                          
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
 
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment.  This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. 
 
Clark College Human Resources
June 12, 2024
24-00082
 

https://www.clark.edu/jobs