Product Line Manager

SUMMARY

Department of Local Services, Permitting Division is hiring two Product Line Managers. This role is accountable for timely, accurate, quality reviews and approvals for a defined array of permit and inspection types assigned to one of the department's product lines. The Product Line Manager is responsible for administering processes efficiently and managing staff effectively so that permits within the Product Line are reviewed and completed within established target review times. The Product Line Manager must not only personally adhere to applicable laws and policies but also cultivate this sophisticated balance among the staff within the Product Line, all while providing superior customer service. Product Line Managers report to the Assistant Director for Permitting.

About the Department of Local Services:
King County is the local service provider for the roughly one quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director's Office, and the Road Services and Permitting Divisions. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas.

To learn more about the Permitting Division please visit our website at King County Permits.

Our commitment to Equity, Racial and Social Justice:
The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work.  Our commitment to “True North” values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose.  Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and we remain steadfast in our efforts to create a positive impact for our employees and communities alike.

JOB DUTIES

Applying equity, racial and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Product Line Manager, you will: 

• Manage resources within the workgroup attentively so that target timelines relevant to the Product Line are achieved; keep abreast of daily workloads within the Product Line, establish priorities, serve as a resource within the Product Line and the department.
• Help resolve permit and process-related issues within the Product Line; work cooperatively with others in the department or in other agencies to resolve permit and process-related issues.
• Serve as the primary, internal point of contact in the department for questions concerning permits and other matters within the Product Line.
• Create and maintain a culture of superior customer service; instill a mindset whereby staff, to the extent possible, helps applicants find the correct pathway to what the applicant wants to achieve.
• Always communicate in all media and in ways that reflect well upon King County, the County Executive, the department, and the incumbent; set the same expectation for those under the Product Line Manager's supervision.
• Scrupulously honor commitments made by the Product Line Manager and those within that Manager's span of control to internal and external customers.
• Foster professional and healthy relationships with other departments, agencies, and partners.
• Recommend possible code or plan amendments that bring greater relevance or improve departmental processes or systems.
• Support departmental budget needs.
• Create an on-going training program for staff within the Product Line.
• Other duties as assigned.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS

Minimum Qualifications: 

• Bachelor's degree in planning, public or business administration, industrial engineering, or a related field, and supervisory experience; or equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the work
• Ability to read and interpret plans, policies, and regulations; knowing when to reach out to legal or other professionals
• Clear and effective communication skills; ability to listen, provide feedback, and negotiate outcomes as needed
• Documented experience and success in developing highly effective work teams and implementing continuous improvement
• Demonstrated ability to establish effective working relationships and partnerships across boundaries
• Demonstrated experience in advanced, contemporary personnel management, mentoring, and coaching, including training and staff development, performance monitoring, and discipline
• Demonstrated ability to figure out processes necessary to get things done, including the ability to separate and combine tasks into efficient workflow, and the knowledge of what to measure and how to measure it
• Demonstrated ability to marshal resources and orchestrate multiple activities to accomplish goals
• Skill in advanced-level problem solving with effective solutions
• Demonstrated skill with common data reporting, quantitative, and analytical tools and techniques
• Creating, implementing, and/or refining process or customer service improvements 

Desired Qualifications: 

• Master's Degree in a related field
• Experience in implementing, interpreting, and amending jurisdictional codes
• Experience managing teams in a multi-disciplinary environment
• Experience working with/supporting elected or appointed public boards or commissions and in making presentations to Hearing Examiners, legislative bodies, and the public
• Frontline customer service experience
• Working knowledge of a variety of municipal codes and processes
• Prior experience with intergovernmental partnerships/working relationships

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