Bridge of Change Inc. is a non-profit organization dedicated to empowering individuals and communities through education, leadership development, and advocacy. With a mission to create positive change in the world, we strive to connect and inspire individuals to take action and make a difference.
Job Title: Live Chat Representative
Job Type: Full-time/Part-time, Remote
Overview:
As a Live Chat Representative, you will be the first point of contact for our organization, providing support and assistance to individuals interested in learning more about Bridge of Change Inc. and its programs. You will play a crucial role in building and maintaining positive relationships with our current and potential donors, volunteers, and community partners by providing prompt and accurate assistance through our live chat platform.
Key Responsibilities:
- Respond to live chat inquiries promptly and provide accurate information about Bridge of Change Inc. and its programs
- Engage with our audience and build strong relationships through authentic and professional conversations
- Direct inquiries to relevant departments or individuals when necessary
- Gather and update information on potential donors and volunteers
- Collaborate with other team members to ensure consistency and accuracy in communication
- Identify and report recurring inquiries to improve our processes and services
- Stay updated with Bridge of Change Inc.'s programs, initiatives, and events to provide accurate information to our audience
- Support fundraising efforts by promoting events or initiatives and assisting with donation processing
- Maintain a positive and professional demeanor in all interactions with our audience
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Communications, Marketing, or a related field is preferred
- Previous experience in customer service or communication role is an asset
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build and maintain positive relationships
- Ability to multi-task and work in a fast-paced environment
- Proficient in using live chat software and customer management systems
- Passionate about Bridge of Change Inc.'s mission and values
- Detail-oriented and able to accurately record and update information
- Able to work flexible hours, including weekends and evenings if needed
What We Offer:
- A supportive and inclusive work environment
- Opportunities for professional growth and development
- Flexible work hours
- Competitive salary and benefits package
How to Apply:
If you are passionate about making a positive impact and possess the skills and qualifications mentioned above, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for the Live Chat Representative position at Bridge of Change Inc. Only shortlisted candidates will be contacted.
Bridge of Change Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
Bridges to Change is a compassionate and dynamic organization, aimed at changing our communities and the lives of everyone in them through high quality care and a commitment to systemic change. We are looking for change makers who want to create hope in the world.
BTC is a peer-led organization, prioritizing hiring qualified peers into all BTC positions. Bridges to Change is committed to anti-racist work. Candidates of color and peers are strongly encouraged to apply. Though many of our positions are gender identified, we welcome non-binary applicants to all positions.