Customer Service Representative

The Customer Service Representative is the central point of contact with our customers and central figure to so the best customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work as part of a local and remote team.

The roles require a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn new ways of working while working to improve our service to customers.

Responsibilities:

• Continuously strive to improve customer relations with prompt, efficient, service, using their own initiative to resolve complex problems when they.
• Proactively looks for better ways of working in order to make sure we provide the best service to our customers.
• Works with the same functional areas to monitor customer requirements all the order fulfillment process, advising Customers and Sales.
• Shares customer forecasts to support the demand planning process and works with colleagues in operations to manage any potential shortages or delays.
• Proactively managed customer finished goods weather and life-long inventory.
• Manage customer complaints.
• Consistent focus on gaining knowledge through use of best practices and standard procedures

Requirements

• Build customer loyalty through positive customer engagement and service excellence.
• Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
• Partner with all functional areas within the organization to a systemic world class customer experience.
• Consistently delivered a high degree of accuracy.
• Good Excel skills and SAP knowledge valued.

Skills and Abilities

• Customer Focussed
• Results Orientated
• Excellent Interpersonal and Communication Skills
• Ability to build collaborative relationships
• Excellent Time Management and Organizational Skills
• Ability to work as part of a multi-structure team
• Self-motivated