Code Enforcement Product Line Manager

SUMMARY 

In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Department of Local Services is accepting applications for the position of Code Enforcement Product Line Manager. This role will lead and manage code enforcement, permit, inspection, or permit support services. Incumbents provide supervision to staff who investigate, and process complaints of violations of the King County Code. The Product Line Manager must be able to perform personally and cultivate among the staff within the Product Line a sophisticated balance between careful adherence to applicable laws and policies while also providing superior customer service. Product Line Managers report to the Assistant Director for Permitting. 

About the Department of Local Services:
King County is the local service provider for the roughly one quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director's Office, and the Road Services and Permitting Divisions. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas. 

Our commitment to Equity, Racial and Social Justice:
The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work.  Our commitment to “True North” values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose.  Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and we remain steadfast in our efforts to create a positive impact for our employees and communities alike. 

To learn more about the Permitting Division please visit our website at King County Permits.

JOB DUTIES

Applying equity, racial and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. 

• Provide leadership and manage daily operations and resources within the workgroup; establish priorities; ensure target timelines are achieved within the product line; serve as a resource within the product line and for the department.
• Draft and implement product line work plans, ensuring goals and objectives align with County and department strategic plans.
• Identify and develop staffing requirements; set performance expectations; evaluate staff performance; and make hiring, disciplinary and termination decisions.
• Plan, organize, and coordinate work activities of assigned unit; prepare work schedules and staffing plans; provide guidance and technical assistance to staff; and help resolve technical problems.
• Develop, plan, and coordinate projects; serve as primary internal and external point of contact for questions concerning case/permit/project status and other matters within the product line; help resolve case/permit and process-related issues and customer issues.
• Identify training needs; create and implement on-going training programs for staff.
• Recommend possible code and plan amendments.
• Acknowledging the sometimes-contentious nature of the code enforcement industry, create and maintain a culture of superior customer service; instill a mindset whereby staff, to the extent possible, consider alternative solutions that protect the public, the environment and support the customer’s goal.
• Represent King County in legal action by acting as expert witness, giving depositions and answering interrogatories on matters involving enforcement actions.
• Provide information to the public on code clarification, code interpretation and enforcement issues.
• Perform other duties as assigned.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS

Minimum Qualifications: 

• A bachelor’s degree in public or business administration, criminology or related field, urban planning, industrial engineering, architecture, or similar field and progressive experience in management, including supervising staff OR Any combination of experience/education/training that provides the required knowledge, skills and abilities to perform the work.
• Knowledge of codes, ordinances, policies, and laws at various jurisdictional levels that pertain to the specialty area
• Knowledge of data reporting, quantitative, and analytical tools/techniques
• Knowledge of principles and practices of management and public administration
• Knowledge of supervisory principles and practices, workload planning, and scheduling
• Skill in system/organizational analysis
• Skill in applying and analyzing metrics to measure product line performance
• Skill in implementing, interpreting, and amending jurisdictional codes
• Ability to read and interpret plans, policies, and regulations, and determine when legal or other professional assistance is required
• Skill in working with and supporting elected or appointed public boards or commissions
• Skill in working in a political environment
• Advanced skills in providing customer service
• Skill in personnel management, including mentoring and coaching staff, goal setting, and performance management
• Advanced skills in verbal and written communications
• Skill in handling multiple competing priorities
• Skill in analytical thinking, problem solving, and conflict resolution
• Skill in planning, organization, and project management
• Skill in proactively identifying problems and allocating available resources to ensure early resolution of issues, coordinating use of staff/resources across product lines as needed.
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds.
• Ability to work independently and as a team member.
• Demonstrated proficiency with business applications, such as Microsoft Office suite and permitting software.
• Experience in the investigation of complaints and the code enforcement process.
• Skill in providing solutions to code questions and interpretations.
• Skill in making presentations to non-technical audiences and/or providing testimony in litigation matters.

 Desired Qualifications: 

• International Code Council (ICC) Code Enforcement certification
• Demonstrated experience leading both entry and journey level code enforcement professionals
• Considerable knowledge of applicable state, federal and local laws, rules, ordinances, and regulatory standards applicable to the work.
• Effective facilitation and negotiation skills 

Requirements: 

• An offer of employment will be contingent on the success of a pre-employment physical examination.
• Must have a valid Washington State driver's license and a good driving record. A complete driving abstract will be required.
• Must be able to use office equipment and software. 

Code Enforcement Product Line Manager