6 jobs found in San Diego

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: The Services to the Armed Forces (SAF) mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals, and conduct emergency communication. But, we also continually adapt our traditional services and create new programs to meet the needs of today’s military member, veterans and their families. Job Summary: Internship opportunity for an undergraduate student or trainee to gain work experience offered by an organization for a limited period of time.   Assist in the assessment and development of ARC programs. Conduct research related to the program and recommend processes for greater efficiency. Assist with the creation and/or maintenance of program, plans, and systems. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. *This is a part-time paid position that will run through June of 2023. You must be a currently enrolled student in San Diego County. Assist in the assessment and development of ARC programs. Conducts research related to the program and recommends processes for greater efficiency. Assist with the creation and/or maintenance of program plans and systems. Responsibilities: 1. May support unit with research projects. 2. Typically analyzes data, presents facts and recommends solutions. 3. May create, develop, or maintain databases for various lines of service events or projects. 4. Assist with the development of reports and other informational materials presented to management. 5. Typically has unit-specific responsibilities in the scope of the job. Qualifications: Education: Is actively pursuing an undergraduate or graduate degree.  Prefer degree program related to assignment. Prefer candidate in at least junior year if Bachelor's degree. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined Experience:  Some office related experience with computer skills in Microsoft  Office and other database applications may be required, video editing skills preferred. Strong interpersonal and public speaking skills preferred. Management Experience:  None Skills and Abilities:  Professional demeanor, computer database/Microsoft Office skills with Word, Excel, Access, PowerPoint.  Organizational skills. Other:  N/A Travel:  None Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work! *This is a part-time paid position that will run through June of 2023. You must be a currently enrolled student. Job Summary: Assist in the assessment and development of American Red Cross programs. Conducts research related to the program and recommends processes for greater efficiency. Assist with the creation and/or maintenance of program plans and systems. Responsibilities: Potential projects include assisting with developing, assigning and reviewing written and/or video projects for intern and/or volunteers to complete. Serve as a back-up Public Information Officer in the event of a large-scale disaster Provide support to all communications activities throughout the internship (day-to-day, event and disaster-related). Responsibilities: 1. Provides entry-level professional services, under supervision of more senior staff as appropriate. 2. Participates in projects designed to develop professional skills and expertise appropriate to the needs of the organization. 3. Participates in the planning and implementation of projects within area of expertise. 4. Responsible or assignment planning and problem resolution. 5. Receives guidance, training and mentoring from staff in planning and carrying out activities and assignments. 6. May conduct original research and prepares reports based on findings, to include recommendations or alternative proposals for action. 7. Performs miscellaneous job-related duties as assigned. Qualifications: Education: Is actively pursuing an undergraduate or graduate degree.  Prefer degree program related to assignment. Prefer candidate in at least junior year if Bachelor's degree. Experience:  Some office related experience with computer skills in Microsoft  Office and other database applications may be required, video editing skills preferred. Strong interpersonal and public speaking skills preferred. Management Experience:  None Skills and Abilities:  Professional demeanor, computer database/Microsoft Office skills with Word, Excel, Access, PowerPoint.  Organizational skills. Other:  N/A Travel:  None Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: The American Red Cross is a humanitarian organization, led by volunteers, that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies. It does this through services that are consistent with its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The American Red Cross is the foremost volunteer emergency service organization in the United States with more than 590 chapters nationwide. The Regional Volunteer Services Officer is responsible for developing and implementing broad based recruitment strategies to attract and identify Red Cross volunteers to effectively support Regional goals and mission critical activities. The American Red Cross Southern California Region is seeking a Regional Volunteer Services Officer.  This is a full time; salary exempt position and you must have a valid driver's license and be willing to travel throughout the region will once restrictions are lifted. Job Summary: Oversee efforts and activities of volunteer programs and services to ensure availability of sufficient numbers of volunteers to meet operational needs and meet objectives.  Strengthens and grows programs and services that will meet the operational needs within resource constraints.  Directs and oversees the work assignments and performance of staff and volunteers. Implements and executes strategy, manages processes, cultivates relationships and ensures coordinated outreach and partnerships within the American Red Cross organization and external constituents.  Serves as a subject-matter-expert (SME) for assigned area(s) of responsibility.   Lead multiple programs/services (i.e. volunteer recruitment and engagement) for a division or lead a single program/service (i.e. volunteer engagement or recruitment) at a national scale.  Oversees implementation for large-scale single programs/services or multiple smaller-scale programs/services. Provide support, development and/or leadership guidance to all volunteers.  Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. Responsibilities: 1: Develop, implement and execute strategy within area of responsibility to advance volunteer services. Oversee risk management issues specific to volunteer services. 2: Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes. Ensure goals are set, monitored and realized including attainment of national standards. 3: Responsible for the management of volunteer and paid staff including, but not limited to, hiring, training, coaching, evaluating and managing performance to ensure a well-qualified team and to enhance operational success. 4: Design and monitor effective metrics. Collect data and present key performance indicators and updates to management. 5: Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations. Work with internal partners to implement strategies for strengthening the Red Cross brand, ensure communication and a consistent experience for volunteers across all lines of service. Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support. Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization. 6: Lead project/program implementations. 7: May have budgetary responsibility. May be responsible for grant coordination duties in contract-funded programs. Scope: Interpret and administer policies, process, and procedures that may affect sections and subordinate units. Qualifications: Education: Bachelor's degree required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Experience: Minimum 5 years of related experience. Management Experience: Minimum of 3 years of supervisory or management experience. Skills & Abilities: Excellent organizational skills and ability to effectively implement programs. Ability to work on a team. Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately. Ability to work independently while developing and motivating a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors. Excellent oral and written communication skills, including training, presentation and negotiating skills.   Travel: May involve travel. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Are you a mission-oriented nurse who likes to travel and meet new people? Join the American Red Cross Team - Where your career is a force for good!     Sign On Bonus : $7,500!!   Pay: Starting rate $50/hour.   Benefits:   401 (K) with employer match   Excellent Health/Dental/Vision insurance   Paid time off & holidays    Paid Family Leave Career Advancement Opportunities   About this Role   As an RN, you’ll focus on customer service and compassion, working and making connections with healthy, happy blood donors. As an apheresis nurse you will perform clinical apheresis procedures, along with other tasks, ensuring safe and appropriate care of patients. We need a nurse who can accommodate a highly flexible schedule. You should also be comfortable performing venipuncture. You will need an RN license in the state of California prior to starting work.     Responsibilities   Work independently with attention to detail and possess the necessary knowledge of all aspects of daily operations , ensuring the blood you collect meets regulatory requirements and can be safely transfused   Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends and holidays to meet the needs of our blood drive sponsors and donors   Drive for results and to serve others with a high level of respect for customer service   Be a model of professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization   The aforementioned responsibilities of the Registered Nurse (RN) describe the general nature and level of work and are not an exhaustive list     Qualifications   California Registered nurse license required (RN)   Previous customer service experience and strong work ethics   Effective verbal communication and public relations skills are preferred   A current valid driver’s license and good driving record are required   Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250  lbs  in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions.   Flexibility to work long, irregular hours and frequent schedule changes is required     The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of employment, except in states where it is prohibited by law. This means that all individuals working for the organization must be fully vaccinated against COVID-19 or seek an exemption. You can visit https://www.cdc.gov/ for more information regarding the COVID-19 vaccine.  Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.   Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: The American Red Cross is currently seeking a Customer Service Administrator (CSA)​ for ​Oceanside, CA. This is a full time, hourly position and you must be willing to work flexible hours as needed. The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. Pay Rate: Starting at $16. per hour, plus 2 months of paid training. Responsibilities     Acts as customer service liaison for assigned office ( 35% )   Manages front desk tasks including data collection/screening of participants, verifying eli gibility, issuing WIC cards and required forms, restocking supplies , and other administrative tasks as directed .   Maintains organized work flow to ensure courteous and timely service.    Completes scheduling tasks .   Acts as a resource for basic technology troubleshooting and aide s staff in escalating technology issues as necessary.    Reports office challenges and best practices to manager for continuity of agency customer service .   Supports agency customer service needs ( 50% )   Maintains working knowledge of phone system and participant experience on agency phone line .   Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families .   Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments , and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner.    Reschedule appointments via two-way texting system and send auto mated text messages as needed .    Follows up on e-mail inquiries from participants through our Contact Us form .   Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website .      Interprets WIC services to the community ( 10% )   Provides accurate interpretation of WIC policies and procedures .   Participates in outreach activities as needed .   Assists with translation services .   Meets required breastfeeding competencies .     Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC ( 5% )   Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook.   Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals.   Implements changes as determined by audits in a positive and professional manner .   Trained in Disaster Response in accordance with skill set .     Qualifications   Bilingual Spanish/English speaking   Education: High School or equivalent.       Experience : Must have the ability to work well in a fast - paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required . Previous WIC participant preferred.      Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook . Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs . Listens and gets clarifications . Follows policies and procedures. Completes administrative tasks correctly and on time . Uses time efficiently . Demonstrates accuracy and thoroughness . Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred.       Travel:  May be required to travel within San Diego County.     Essential Functions/Physical Requirements      Work Schedule and Location : Normal hours are 8 a.m. - 5 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor . Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County . Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.   W ork Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.   The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be an exhaustive list of all responsibilities and duties required.     Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: The American Red Cross is currently seeking a Customer Service Administrator (CSA)​ for ​El Cajon, CA. This is a full time, hourly position and you must be willing to work flexible hours as needed. The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. Pay Rate: Starting at $16.78 per hour, plus 2 months of paid training. Responsibilities     Acts as customer service liaison for assigned office ( 35% )   Manages front desk tasks including data collection/screening of participants, verifying eli gibility, issuing WIC cards and required forms, restocking supplies , and other administrative tasks as directed .   Maintains organized work flow to ensure courteous and timely service.    Completes scheduling tasks .   Acts as a resource for basic technology troubleshooting and aide s staff in escalating technology issues as necessary.    Reports office challenges and best practices to manager for continuity of agency customer service .   Supports agency customer service needs ( 50% )   Maintains working knowledge of phone system and participant experience on agency phone line .   Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families .   Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments , and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner.    Reschedule appointments via two-way texting system and send auto mated text messages as needed .    Follows up on e-mail inquiries from participants through our Contact Us form .   Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website .      Interprets WIC services to the community ( 10% )   Provides accurate interpretation of WIC policies and procedures .   Participates in outreach activities as needed .   Assists with translation services .   Meets required breastfeeding competencies .     Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC ( 5% )   Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook.   Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals.   Implements changes as determined by audits in a positive and professional manner .   Trained in Disaster Response in accordance with skill set .     Qualifications:   Bilingual Arabic/English speaking   Education: High School or equivalent.       Experience : Must have the ability to work well in a fast - paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required . Previous WIC participant preferred.      Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook . Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs . Listens and gets clarifications . Follows policies and procedures. Completes administrative tasks correctly and on time . Uses time efficiently . Demonstrates accuracy and thoroughness . Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred.       Travel:  May be required to travel within San Diego County.     Essential Functions/Physical Requirements:     Work Schedule and Location : Normal hours are 8 a.m. - 5 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor . Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County . Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.   Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.   The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be an exhaustive list of all responsibilities and duties required.     Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here:  Summary of Rights