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Mail Courier $14.08 / hour. On-Call positions available James City County’s Financial and Management Services Department seeks an individual to perform responsible work sorting, metering, and delivering mail to County and school buildings. Responsibilities: Picks up mail from the post office and delivers to the Government Center; sorts interoffice and United States Postal Service (USPS) mail items and delivers mail to all County and School locations. Sorts, picks up, and/or delivers intra-agency correspondence, U.S. mail, flyers, and brochures to department sites, public/private businesses, and schools within the County. Assists departments with U.S. postal mailings as necessary; interprets postal lists and USPS mail services as required; meters and batches U.S. mail; forwards undeliverable mail to the department’s administrative personal for processing. Performs visual inspection and operational safety checks of assigned vehicle daily; reports repair needs; reports traffic hazards, accidents, and other conditions requiring attention including cleanliness. Conducts vehicle inspections and coordinates with supervisor and Fleet and Equipment staff to schedule routine and non-routine maintenance of vehicles.   Requirements: Any combination of education and experience equivalent to a high school diploma, and some experience in general clerical work. Must possess, or be able to obtain within 30 day so of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Knowledge of the principles and practices of excellent customer service. Skill in handling multiple priorities and organizing workload; sorting mail with accuracy and speed, operating mail office equipment, and making simple mathematical computations. Ability to maintain and secure confidential materials.     Click here ​ for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

Utility Account Representative I/II/III (General Services – Solid Waste & Recycling)   $38,065 / year or higher DOQ +  Full-Time County Benefits . James City County’s General Services Department seeks an individual to perform responsible work assisting new and existing customers in existing department programs with billing, late notifications, and payment processes.   There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee. Utility Account Representative I: $38,065 / year or higher DOQ Utility Account Representative II: $40,699 / year or higher DOQ Utility Account Representative III: $46,574 / year or higher DOQ Responsibilities: Assists with processing customer billing for services provided by the County’s contractual vendor; interprets and updates information from a variety of databases; calculates refunds due to a variety of situations outlined in the Departments Standard Operating Procedure Manual. Researches and resolves problems using in-depth knowledge of General Services’ operations; negotiates payment extensions or arrangements with customers; initiates non-payment cart removal. Responds to service-related phone calls and e-mails from customers; works to resolve a wide variety of difficult customer inquiries or complaints concerning curbside recycling services; explains policies and procedures to customers; appraises service concerns to determine causation and relays information to vendor. Develops and maintains cooperative and professional relationships with employees, accounting representatives from all departments, and outside agencies. Utility Account Representative III serves as lead worker in providing operational oversight; schedules and distributes workload among staff; provides training to staff as needed.   Requirements: Any combination of education and experience equivalent to a high school diploma; college degree or courses in accounting or business management, or related field preferred; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service. Must possess or be able to obtain within 30 days of hire, valid Virginia driver’s license and acceptable driving record based on James City County criteria. Knowledge of standard office practices and procedures, equipment, and administration; general office computer software and associated equipment; knowledge of principles and processes for providing customers service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in the use of computer software programs including Microsoft Office Suite. Ability to establish and implement effective administrative programs and procedures; plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology; use logic and reasoning to understand, analyze, and evaluate situations; exercise good judgment to make appropriate decisions; effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information; perform mathematical calculations.   Click here ​ for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

Wastewater Collection Utility Worker I/II/III/IV   $35,617 / year or higher DOQ +  Full-Time County Benefits . James City Service Authority seeks an individual to perform responsible work installing, maintaining, repairing, and constructing the JCSA’s water and wastewater systems.   There are four levels in the Wastewater Collection series distinguished by the level of work performed and the qualifications of the employee.   Wastewater Collection Utility Worker I: $35,617 / year or higher DOQ Wastewater Collection Utility Worker II: $38,065 / year or higher DOQ Wastewater Collection Utility Worker III: $40,699 / year or higher DOQ Wastewater Collection Utility Worker IV: $43,528 / year or higher DOQ Responsibilities: Works as a member of a crew performing manual labor installing, repairing, and maintaining JCSA sewer and water infrastructure; operates or learns to operate heavy equipment. Performs or learns to perform administrative tasks such as preparing work orders, mapping infrastructure, and taking measurements. Performs or learns to perform water distribution infrastructure inspections that center on JCSA standards; catalogs problems for repair purposes. Performs or learns preventive and emergency maintenance of water distribution infrastructure. Knowledge of occupational and safety hazards inherent with working in an underground utility section including confined space, trench safety, traffic control, and other requirements pertaining to water distribution operation and maintenance. Responds or learns to respond to after-hours emergencies; ability to work an on-call schedule.   Requirements: Any combination of education and experience equivalent to a high school diploma. Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Required to fulfill all requirements of JCSA’s Respiratory Protection Program. Knowledge of safe and effective use of hand and power tools; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software. Ability and tolerance to function in an environment that requires the use of respiratory protection devices; communicate effectively both verbally and in writing; follow both verbal and written instructions; establish and maintain effective working relationships with staff and the public.   Click here ​ for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Customer Service Representative   $15.01 / hour. Part-Time and On-Call positions available (10-20 hours/week)   James City County’s Parks and Recreation Department seeks an individual to perform responsible work in the daily operation of assisting the Department including assisting patrons and monitoring activities; may act as lead worker. Responsibilities: Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas. Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports. Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters, and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons. Assists in the implementation of emergency action plan and responds to emergencies. Schedules the use of meeting rooms and coordinates group rentals for paying groups; assists with the setup of tables and chairs, audiovisual equipment as needed. Serves as a Notary; keeps inventory of office supplies and point-of-sale items and places orders.   Requirements: Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money. Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child). Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping. Skill in use of computer software including Microsoft Office Suite. Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions. Click here ​ for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov