APLA Health

38 job(s) at APLA Health

APLA Health Los Angeles, CA
Apr 09, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!    We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.   POSITION SUMMARY: Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies.  The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.                                                                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES: Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Creates digital images of paperwork to be stored in the electronic medical record. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Performs other clerical tasks as needed, such as answering phones and faxing. Suggests means by which procedures for maintaining medical records can be improved upon. Monitor a centralized eCW fax and appropriately distribute received records/information. Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records. Contribute to departmental quality initiative or similar projects. Act as back-up for referral coordinators when needed.                                                                                                                OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish. Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.   Knowledge of: Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.   Ability to: Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
APLA Health Los Angeles, CA
Apr 05, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!    We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 11 Paid Holidays 4 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.   POSITION SUMMARY: The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner. Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner. Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care. Serves as clinic liaison to outside agencies and partners. Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays. Involve in all quality improvement and other team projects actively. Reporting of incoming and outgoing calls logs to the supervisor as needed. Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities.                                                                                                       OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience:   High school diploma or GED.  Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English required Knowledge of: Basic medical terminology and patient care methods, techniques and healthcare background. Methods and standard procedures for the maintenance of medical records. Safety policies and safe practices applicable to the work. Effective communication skills; general computer knowledge. Knowledgeable with CPT and ICD-9 codes. Knowledge of insurances, managed care and IPA’s   Ability to: Prioritized work load and maintained an organized work space Communicate effectively with people of various educational, socio-economic and cultural backgrounds. Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA. Communicate clearly and effectively, both orally and in writing. Operate a computer and standard business software. Maintain highly confidential personal and medical information in accordance to HIPAA regulations. Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.  
APLA Health Los Angeles, CA
Jan 18, 2024
Full time
Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a housing continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at alliancehh.org  We offer great benefits, competitive pay, and great working environment!  We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $26.20 - $29.93 hourly. Salary is commensurate with experience. POSITION SUMMARY: The Maintenance Coordinator/Repair Person will primarily work in a hybrid/field- based setting. The Maintenance Coordinator/Repair Person is responsible for coordinating between property owners/managers to ensure timely attention to resident requests. In addition, the Maintenance Coordinator/Repair Person will assist the Housing Manager with shared responsibilities for intakes, renewals, relocations, unit inspections, and minor unit repairs. This position does not require the Maintenance Coordinator/Repair Person to answer after-hour calls or weekend repairs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain and develop communications with vendors and Avert possible evictions of master-leased units by maintaining professional relationships with property owners and managers, promptly addressing their concerns. Participate in agency staff meetings, trainings, and in-services. Work closely with Housing Specialists, Social Workers, and Supportive Service Coordinators to assist with housing retention efforts and facilitate communication among the involved Must be able to use a computer to update and complete work orders, vendor contacts, and client notes in the agency’s in-house system. Compose correspondence, memos, reports as Perform basic maintenance to include, but not limited to changing door locks, checking smoke detectors, change outlets and GFI, change bathroom and kitchen faucets, unit turns, painting, and yearly inspections. Assume responsibility for maintaining keys and key logs in the PSH Facilitate the purchase of necessary household goods including appliances, furniture, and move-in Ensure timely invoicing and oversee submission to Supervisor for pay of contracted work. Perform additional tasks as assigned by OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: High school diploma or GED required. Minimum of 3 years’ apartment/maintenance experience required. Minimum of 2 years’ experience with vendor management required. Must be able to speak English/Spanish. Must be able to perform maintenance and handyman type duties, including light electrical, plumbing and painting. Must have experience working with a diverse Excellent active listening and ability to model good Excellent interpersonal, written, and oral communication Ability to manage multiple tasks and priorities, work independently as well as a member of a Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Required to maintain use of company provided tool kit Required to use your own vehicle to service clients across the entire LA County. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This position involves both fieldwork and office work including bending, reaching, stooping, lifting, and moving of office materials or equipment related to client units weighing 25 pounds or more. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. No weekend work required. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and booster or medical/religious exemption required.   Equal Opportunity Employer: minority/female/transgender/disability/veteran.
APLA Health Los Angeles, CA
Jan 09, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!  We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.   POSITION SUMMARY: Under the direction of the HR Generalist, the Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organizations human resource department. Essential Duties and Responsibilities: Prepares check request for all HR expenses and keeps a running total of all expenses by expense code in the budget excel spreadsheet. Regularly convert active files to term files, inclusive of employee, confidential and I-9 files. File appropriately and move them over to correct termination cabinets. Purge files at year-end and prepare boxes to send them to offsite storage. Oversee company recognition programs: birthdays, milestones, and shout outs. Identify ways to enhance the employee recognition program and provide recommendations to the HR Generalist. Run monthly compliance reports: Physicals, Flu Shot, Professional License, TB Screening, Tdap, NPDB, CPR, Auto Insurance, Core Competency, Driver’s License, and right to work. First point of contact for compliance documents and follow up with employees as needed to maintain compliance. Upload documents to Paycom. Maintains the integrity and confidentiality of human resource files and records. Assist in notifying employees of changes in status. This includes creating offer letters, badges, changing pay grades and updating job codes in Paycom as needed, collecting signed job descriptions, and notifying IT and Support Services of changes. Update the organization chart: new hires, transfers, and title changes on a weekly basis terminations and open positions are immediate changes Create monthly newsletters for all staff. Connect with managers for program highlights, Communications department for company events and include safety tips. Oversee uniforms. This includes placing uniform orders, tracking orders, and maintaining inventory status. Complete employee verification requests. Assist with posting of open positions on external job boards. Coordinate the onboarding process for temporary employees and interns, which includes collecting all documents for hiring. May at times be required to assist in creating salary grids for offers to be approved by management, extends offers, and create contingent offer letters for new hires. Act as back up for new hire onboarding. Act as back up for intern orientation. Assist with special projects when needed. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: Associate degree in HR or a related field and one-year HR experience or HS Diploma/ GED and three years administrative experience of which one year must have been in HR. Experienced with database systems. Experience with HR Information systems. Excellent verbal and written communication skills. Excellent interpersonal skills. Excellent organizational skills and attention to detail. Proficient with Microsoft Office Suite.   Knowledge of: Human resource information system (HRIS) preferable Paycom   Ability to: Work in a fast-paced environment. Manage sensitive and confidential information.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 15 pounds or less. Prolonged periods of sitting at a desk and working on a computer.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.   Equal Opportunity Employer: minority/female/transgender/disability/transgender/veteran.   
APLA Health Los Angeles, CA
Jan 08, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!  We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $26.80 – $31.39 hourly. Salary is commensurate with experience.   POSITION SUMMARY: Under the guidance of the Associate Director of Human Resources, the Credentialing Coordinator is responsible for the timely gathering, reviewing and compiling of provider application information to be submitted to the appropriate credentialing service. Ensures interpretation and compliance with the appropriate credentialing regulations. Acts as the liaison between the credentialing services and APLA Health & Wellness. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for the timely gathering and submitting for processing to IPA’s and health plans on an ongoing basis, all credentialing and re-appointment applications. Sit with provider to complete credentialing application when necessary. Tracks all pending applications and notifies the Associate Director of Human Resources of any challenges with obtaining provider information. Responsible for reviewing and verifying all credentialing documentation for providers, confirming consistency and accuracy based on regulatory requirements. Coordinates review and approval of clean files by the Medical Director, Behavioral Health Director and Dental Director. Prepares credentialing documentation for the Risk Management and Compliance Committee. Prepares credentialing documents for approval from the Medical Director, Dental Director, or Behavioral Health Director, CEO and the Board. Assists Associate Director with credentialing audits. Maintains accuracy and integrity of the CAQH and credentialing tracking databases. Maintains provider credentialing files in Paycom and conducts internal file audits to ensure accuracy and efficiency throughout the credentialing process. Responsible for obtaining monthly reports from IPA’s and health plans. Responsible for scanning, uploading and filing of all credentialing documents to ensure a paperless environment. Coordinate any new training from health plans with provider. Obtain privileging and competency documentation for clinical staff. Works with internal and external customers on day-to-day credentialing and privileging issues and requests as they arise. Complete provider directory updates as needed. Conduct new hire credentialing orientation. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: AA degree and 2 years credentialing experience in a healthcare environment or HS diploma and 4 years’ experience. Must be detailed oriented and possess strong organizational skills.  Possess effective oral and written communication skills, proficient in the use of Microsoft Office: Word, and Excel.  Previous experience with Paycom or other HRIS application a plus.   Knowledge of: CAQH preferred.   Ability to: Work with people of diverse cultural, educational, social and economic backgrounds.  Must possess the ability to follow instructions and exercise good judgment.  Ability to thrive in a fast paced dynamic work environment and meet all deadlines.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. May be required to drive to other APLA sites to obtain credentialing information.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. Equal Opportunity Employer: minority/female/disability/transgender/veteran. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
APLA Health Los Angeles, CA
Jan 05, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!  We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $24.47 - $29.48 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform the procedures of the dental clinic front office, including but not limited to the areas of: Efficient Patient Service Care Patient Registration Casewatch Registration Eligibility Verification Appointment Scheduling Communication of Dental Benefits to Patients Incoming and outgoing referral processing Patient Treatment presentation Work with the clinical team to effectively manage daily patient flow Follow and demonstrate commitment to APLAs Health policies and procedures Create a welcoming environment in the front office Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs. Have patients complete all necessary forms and documentation necessary for registration purposes. Explain and Communicate benefits and dental needs with patients after examinations. Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns. Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival. Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day. Manage and retrieve incoming faxes in RingCentral Coordinate transportation for patients as needed. Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program Update Casewatch eligibility every 6 months as required by the DHSP Program. Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients) Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered. Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager. Collect payment from patients before services are rendered when necessary. Act as liaison between dental providers and Finance Department as it relates to billing. Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors. Work closely with management regarding client grievances and concerns about treatment. Perform and assist as a chair-side dental assistant Assist in maintaining OSHA and HIPAA compliance. Assist in maintaining office and building fire/safety regulations. Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: Must be a high school graduate or equivalent A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate Experience with patient registration and financial screening Experience working with multiple benefits coverage programs, including private insurance and government programs Experience working in a Federally Qualified Health Center preferred X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment Bilingual (English/Spanish) preferred CPR Certified Knowledge of: Working Knowledge of Microsoft Office Software Apply knowledge of ADA procedures and codes Knowledge of the principals and practice of modern dentistry General HIV/AIDS health issues General medical and dental terminology; current ICD and CPT coding Universal precautions and infection control OSHA and HIPAA regulations eClinicalWorks or similar electronic health record system DEXIS imaging software Ability to: Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic Communicate effectively and courteously with tact, diplomacy, and poise Multitask efficiently Follow written and oral directions Maintain the patient appointment schedule efficiently Work independently and responsibly Work effectively as a team member in a busy medical/dental practice Be self-motivated and maintain the commitment to excellence of APLA Health WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/veteran/transgender. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
APLA Health Los Angeles, CA
Dec 29, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!    We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.   POSITION SUMMARY: Under the Direction of the Food Pantry Supervisor of the Necessities of Life Program (NOLP), promote access to food and nutrition education services to people with HIV through the recruitment and coordination of volunteers, recruitment and engagement of clients, and food distribution.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for the recruitment, retention, and collection of all volunteer documents that includes processing and electronically filing. Assess volunteers’ skills, interests, availability, etc., match volunteers with appropriate placements and maintain a roster of NOLP volunteers Develop and maintain volunteer resources information and protocols including orientation, policies and procedure documents and volunteer related program publications Create and manage volunteer development and quality assurance questionnaires used by Volunteer Resources Participate in community meetings to promote NOLP services Engage community partners to assess opportunities to recruit new clients to NOLP Participate in program Outreach Meetings to support the recruit new clients and track progress. Assist clients with completion of NOLP application forms and related paperwork and data entry. Assist with food pantry distributions as needed. Acts as a liaison with agencies that host NOLP food distribution sites in the collection and reporting of client-level data. Enter client-level data into Casewatch Collect, process and electronically file client level paperwork that includes enrollment forms and shopping vouchers. Participate in program quality management processes. Participate in events that promote gain of knowledge to support good health outcomes for NOLP’s clients. Assist with the completion of monthly reports. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High School diploma (or GED equivalent) required. Bachelor’s degree in health education or a human services related major/minor preferred. Previous experience in social services preferred. Fluent in Spanish language preferred.   Knowledge of: Word processing, database operations, spreadsheets, PowerPoint and internet searches.   Ability to: Communicate effectively with a diverse population. Identify and update community resources; operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines. Demonstrate exemplary customer service with an emphasis on engaging clients and service providers.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 50 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption required. Equal Opportunity Employer: minority/female/transgender/disability/veteran
APLA Health Los Angeles, CA
Dec 20, 2023
Full time
POSITION SUMMARY: Under the guidance of the Director of Communications, the Sr. Graphic Designer, will assist on a wide range of complex graphic designs and content creation for a variety of products and purposes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide guidance and supervision to the Jr. Graphic Designer. Contribute to creative process; brainstorm, and collaborate to consistently deliver high-quality work, while staying true to our values and customer base. Work daily to assist with various complex graphic design projects going on at any given moment. Transform concepts into visual executions with a fast turnaround. Take a project from the beginning concept to ideas into a final product in a timely manner. Produce mock-ups and final proofs for various projects. Managing various projects and deadlines. Liaise with vendors, agencies, contractors, and coordinators as needed. Maintains staff by recruiting, selecting, orienting and training employees. Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results through the completion of staff goals, evaluations and disciplinary action. Responsible for approving staff time cards and time off requests. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. Qualifications REQUIREMENTS: Bachelor’s Degree required in Graphic Design, Digital Arts, Interactive/Media Design, Marketing or similar field A minimum of 4 years of experience in graphic design. Intimate understanding of design, branding and digital best practices. Strong emphasis on original design based on a single big idea Great eye for typography and typeface selection Proficient in Adobe Photoshop, Illustrator, and InDesign Proficient in Microsoft Outlook, Word, Excel, and PowerPoint Proficient in file sharing platforms; Egnyte a plus Able to keep on schedule and multi-task in a busy, production-intensive environment Photo-retouching Knowledge of royalty free images Copywriting/editing/proofreading skills preferred Well-organized with digital filing and daily tasks with astute attention to detail Takes direction well, especially when it comes to design feedback. Must be extremely creative and have the ability to balance bold thinking with the flexibility to compromise and finish the task at hand Ability to be flexible with schedule during critical projects and deadlines WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health Los Angeles, CA
Nov 30, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .  We offer great benefits, competitive pay, and great working environment!  We offer: Medical Insurance Dental Insurance (no cost for employee) Vision Insurance (no cost for employee) Long Term Disability Group Term Life and AD&D Insurance Employee Assistance Program Flexible Spending Accounts 12 Paid Holidays 3 Personal Days 10 Vacation Days 12 Sick Days Metro reimbursement or free parking Employer Matched 403b Retirement Plan This is a great opportunity to make a difference! This position will pay $87,505 - $114,007 annually. Salary is commensurate with experience.   POSITION SUMMARY: The Senior Program Manager, Housing Support Services is responsible for the administrative oversight of contracts, client programs, and services of the South Bay Regional Office, the West Hollywood Regional Office, and the South Central Regional Office. S/he will be responsible to ensure all contractual obligations are met and oversee the provision of all client services within these programs.                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide oversight and ensure contract compliance with various federal, state, and city government grantees including LAHD, City of West Hollywood, and HACLA. Provide leadership and direction to ensure that organizational standards and policies are implemented and followed. Facilitate professional staff development and training. Mentor, guide, and coach staff to expand their skills and capabilities. Collaborate with funders and community partners. Attend various community meetings to build relationships, improve program effectiveness, and ensure best standards and practice in meeting the needs of the clients. Collaborate with the finance department to monitor budgets of the various contracts. Ensure effective fiscal management in accordance with contract requirements. Ensure coordination of client services with other Alliance programs. Provide oversight for appropriate client data collection and tracking. Ensure reporting requirements are met according to contractual obligations. Maintains staff by recruiting, selecting, orienting and training employees. Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results through the completion of staff goals, evaluations and disciplinary action. Responsible for approving staff time cards and time off requests. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: Masters level degree in social services or a related field. Working knowledge of HOPWA policies and procedures. Minimum of 2.5 years' experience in program management or supervising case management or housing specialist staff working with HIV, homeless, or other underserved populations. Excellent organizational skills with the ability to handle multiple projects. Excellent verbal and written communication skills. Ability to work collaboratively with other personnel, outside service providers and funders. Knowledge of: HOPWA policies and procedures WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination or Medical/Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.      
APLA Health Los Angeles, CA
Nov 02, 2023
Full time
POSITION SUMMARY: Under the direction of the Warehouse Manager of the Vance North Necessities of Life Program (NOLP), oversee the ordering, storing, receiving, and distributing processes of the NOLP food stock.  Control the flow of supplies and equipment, tracking and analyzing inventory maintenance and develop protocols for loss prevention.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain daily records for invoices and shipments to identify which products need to be replenished. Design and implement an inventory tracking system for optimized inventory control procedures. Examine stock levels and supplies to determine shortages. Document daily shipments and deliveries to replenish inventory. Create detailed reports for adjustments, inventory operations, and stock levels. Evaluate new inventory, ensuring its readiness for distribution. Properly order new supplies avoiding excessive surplus or inefficiencies. Establish and maintain inventory levels for all NOLP stock items. Assure warehouse remains adequately stocked to facilitate filling of client grocery orders in a complete and timely manner. Work with Program Manager and Warehouse Manager to monitor inventory. Develop and maintain code date guidelines. Monitor quality control and quality improvement activities as it relates to the purchase of stock and provision of services, report discrepancies and/or problem areas to Program Manager for resolution. Deliver food and hygiene items to NOLP’s food pantry sites, including those managed by collaborative agencies. Unload site’s weekly food delivery and set up food preparation shelves. Distribute NOLP’s groceries to clients as needed. Organize, clean and maintain the warehouse, which includes stocking freezer, cooler and shelves and preparing client pre-bagged groceries. Drive a 5-ton truck to make deliveries and pickups. Create and close pick orders. Perform other duties as assigned to meet contractual goals and objectives. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school or GED required. Experience driving 5-ton truck, using warehouse equipment- forklift, and pallet jack is required. Must demonstrate a history of a clean driving record.   Knowledge of: Inventory logistics, supply chain management, and operations.  Retail food sales practices and procedures.  Forklift safety certification, warehouse safety certifications.   Ability to: Effectively use MS Word and Excel.  Effectively use and develop inventory software systems, implementation of bar code technology. Demonstrate effective written and verbal communication.  Problem solve in a variety of situations.  Manage, motivate and build skills among a diverse workforce. Effectively meet establish deadlines. Demonstrate excellent customer service skills.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an active position, which requires regular bending, reaching stooping, lifting and moving of stock weighing 50 pounds or more. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. Local travel/driving required.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work-related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.   Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health Los Angeles, CA
Nov 02, 2023
Full time
POSITION SUMMARY: Under the direction of the Program Manager of HIV & HEP C Promotion, coordinate the program strategies incorporated into the HIVE – Long Beach program, which is charged with developing, coordinating, and evaluating activities targeting older adults living with HIV, with an emphasis on MSM. Decrease incidents of social isolation to promote health outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate and implement program protocols relating to the operation of special projects and initiatives designed to promote the health and well-being of persons living with HIV 50 years of age and older.  Serve as the point person for HIVE activities in the Long Beach area. Coordinate a local community advisory board. Recruit and supervise volunteers. Identify community leaders and key informants to serve as social network contacts. Facilitate group-level activities. Participate in community meetings that address aging. Work with the Evaluation Specialist with developing an evaluation plan and with collecting and reporting client-level data. Identify additional resources and community partners that can assist with enhancing the level of services offered to older adults living with HIV.  Collect and analyze data regarding program outcome indicators and goals and assess new opportunities that promote access to and retention in HIV care. Maintain knowledge about the latest treatment and science of HIV disease.  Prepare quantitative and qualitative reports. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: Bachelor’s degree required and a minimum of three (3) years with project coordination and developing, implementing and evaluating health education programs; knowledge of HIV-related treatments; experience with patient records and files and working with persons with HIV; experience working with physicians, in the healthcare system, community-based organizations, and government entities.   Experience working with older gay and bisexual men and other men who have sex with men. Knowledge of: Advanced interviewing techniques; health education principles and behavior; health and social concerns of diverse populations, community resources in Los Angeles County, HIV related issues, social determinants of health, and aging issues. Experience in motivational interviewing preferred; program evaluation; epidemiology of HIV transmission, polypharmacy, health behavior theories and models; health literacy; cultural competency; and community resources in Long Beach, CA.   Ability to: Ability to: Maintain highest degree of confidentiality; work effectively and professionally with clients, volunteers, employees, and professionals from a variety of disciplines; work independently with minimal direction; meet frequent deadlines in a rapidly changing environment; respond with sensitivity to diverse ethnic groups, and to the issues and concerns surrounding HIV; use Excel or other spreadsheet/database applications; perform word processing functions in a Windows-based PC environment; report and orally present data in appropriate venues. .   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption required. Equal Opportunity Employer: minority/female/transgender/disability/veteran.
APLA Health Los Angeles, CA
Oct 26, 2023
Full time
POSITION SUMMARY: Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies.  The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.                                                                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES: Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Creates digital images of paperwork to be stored in the electronic medical record. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Performs other clerical tasks as needed, such as answering phones and faxing. Suggests means by which procedures for maintaining medical records can be improved upon. Monitor a centralized eCW fax and appropriately distribute received records/information. Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records. Contribute to departmental quality initiative or similar projects. Act as back-up for referral coordinators when needed.                                                                                                                   OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience:   Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.   Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.   Knowledge of: Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.   Ability to: Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.   Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
APLA Health Los Angeles, CA
Oct 25, 2023
Full time
POSITION SUMMARY: Under the direction of the Director of Case Management, the Intensive Clinical Care Manager will provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness.  This position will focus on especially on APLA Health patients that have difficulty staying engaged in primary and HIV medical care due to psychosocial stressors including homelessness, post-traumatic response and other mental health challenges, and/or complicated medical co-morbidities.  The ICCM will connect and engage patients in clinical settings or, as needed, in their homes or elsewhere in the community.   Using a Trauma-Informed lens, the ICCM will outreach and engage patients, complete screenings, link to APLA Health resources that patients may be eligible for and, as necessary, provide ongoing assessment, case planning, and direct case management.  The ICCM will provide services through the Division of HIV and STD prevention.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Plan, coordinate, implement and evaluate a Patient Retention intervention aimed at finding out-of-care APLA Health patients. Conduct trauma-focused screenings, provide brief education on trauma, and complete either one-on-one or group psychoeducation classes for patients impacted by trauma. Help impacted patients navigate and link to APLA Health resources that they may be eligible for including Medical Care Coordination, Benefits, Housing, and other HIV+ support services. Provide behavioral health referrals, advocacy, and service information to patients, as needed. Use the Transtheoretical model of behavior change to support improved health outcomes for patients including treatment engagement and retention, medication adherence, risk reduction, and health provider communication. Maintain ongoing contact with patients and monitor progress related to goals set in the individual care plan. Coordinate and communicate among members of the patient’s care team including medical providers, mental health/addiction providers, allied health, community resources, and other team members. Participate in interdisciplinary case conferences for assigned case management patients. Engage in ongoing Trauma-Informed trainings with our community partner, Cicatelli Associates, to stay up-to-date on Trauma-Informed Care best practices. Conduct periodic and brief Trauma-Informed Care in-service trainings for clinical staff to help reinforce the cultural practice of Trauma-Informed Care at our clinical sites. Document services in eClinicalWorks, Casewatch, and/or other charting and data collection systems as appropriate. Documentation will be performed in a timely and accurate fashion in accordance with program policies and professional standards of care. Adhere to all applicable professional, legal, and ethical standards of behavioral health practice in the provision of services, including but not limited to: mandated reporting, provision of effective services, case documentation, patient confidentiality/HIPAA regulations, ensuring patient safety, and maintaining professional boundaries. Attend trainings and case conference meetings as required. Prepare monthly reports and statistics as requested.                                                                 OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: A Master’s Degree in Social Work, or Counseling. At least one year of experience providing care coordination or case management in either a clinical or a community-based setting. Specific training/experience working with people living with HIV/AIDS preferred. Bilingual English/Spanish is preferred, but not required Experience in working with culturally diverse communities with the ability to be culturally sensitive and appropriate. Strong interpersonal skills and the ability to relate to individuals who may not share basic commonalities, including value systems and behavior norms. Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds Knowledge of: Interviewing and crisis management techniques Psychosocial and mental health factors affecting quality of life Data management; HIV/AIDS prevention, care and treatment, and substance use disorders Health education principles and program evaluation. Ability to: Identify and implement outreach and engagement strategies Respond effectively to client crisis situations Interview and assess needs of clients Develop individual service plans aimed toward resolving client needs Communicate effectively, both written and verbally Work well under tight deadlines Coordinate multiple tasks Learn specific systems quickly and thoroughly Communicate effectively with a diverse population; Identify and update community resources; Proofread, edit and format written materials; Conduct group presentations, operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is both a clinic-based and field-based position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.    SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption. Equal Opportunity Employer: minority/female/transgender/disability/veteran.    
APLA Health Los Angeles, CA
Oct 24, 2023
Full time
POSITION SUMMARY: Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES: Hire, onboard, and train call center personnel. Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas: Customer service Appointment Scheduling Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff. Coach call center staff through challenging customer service issues. Manage staff by assigning and delegating tasks as needed. Monitor, coach, and appropriately discipline under-performing staff Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system. Provide phone coverage due to staff shortages as a result of call outs, vacations, etc. Analyze call center data and prepare reports for clinic/upper management. Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis. Lead team meetings and give presentations to clinic management. Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team. Develop monthly, quarterly, and annual call center goals and action plans. Prepare work schedule to ensure efficient coverage. Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV. Create personnel and supply budgets for approval. Work with the referral coordinator and/or referring agencies to coordinate patient appointments. Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments. Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation). Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center. Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure. Assist with emergency management and preparedness plans and tasks. Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.  REQUIREMENTS: Training and Experience: High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred. 4 years’ experience working in customer service and/or personnel management. 4 years’ experience supervising in a Call Center. Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team. Ability to stay calm in stressful situations. Experience working in a Federally Qualified Health Center preferred. Bilingual English/Spanish preferred. Knowledge of: Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral Call Center operations management HIPAA and OSHA guidelines Quality management and performance improvement eClinicalWorks or similar electronic health record system Ring Central or similar phone system Managed care eligibility and authorization process Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred) Ability to: Participate as an effective member of a large service-providing agency Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV Possess active listening skills Communicate effectively with patients, staff, peers, and superiors Maintain strictest confidentiality of patients Operate standard office equipment Demonstrate excellent written and verbal communication skills Perform word processing and data entry tasks Meet assigned deadlines Complete assigned tasks with minimal supervision WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/veteran/transgender. 
APLA Health Los Angeles, CA
Oct 23, 2023
Full time
POSITION SUMMARY: This position is responsible for the management of the daily operations of Utilization Management (UM) at APLA Health and Wellness (APLAHW). This position will ensure that all processes, programs and operations of utilization management are fully implemented for APLAHW. The Utilization Manager will be proactive in establishing collaborative working relationships with each member of the Care Delivery team to assure a sound Utilization Management Program.                                                             ESSENTIAL DUTIES AND RESPONSIBILITIES: Develops and Implements a standardized Utilization Management Program to ensure that all functions meet internal, Government, Health Plan/IPA and medical group requirements. Ensures staff competency utilizing inter-rater reliability tools and evidence-based criteria for utilization review. Develop, implement and maintain compliance, policies and procedures regarding medical utilization management functions. Establishes excellent working relationships with all internal/external constituents and staff, including the Chief Medical Officer, clinic directors and site medical directors. Promotes collaborative relationships. Works cooperatively with other managers in the Quality Department, including the quality manager and risk/compliance manager. Participates in the collection, analysis and reporting of data relevant to utilization management. Collaborates with the Quality Director to identify opportunities for process improvements in Utilization management that are consistent with the organization’s vision and strategic long term goals. Develop, implement, and maintain utilization management programs to facilitate the use of appropriate medical resources and decrease the business unit's financial exposure. Compile and review multiple reports on work function activities for statistical and financial tracking purposes to identify utilization trends and make recommendations to management. Communicates with the staff both verbally and in writing to convey health plan, contract or operations information to ensure all staff members have a consistent and appropriate knowledge base to perform their duties. Promotes staff growth and development by identifying educational opportunities to increase efficiency and maintain compliance with industry standards. Participates in staff meetings, assuring policy and procedures are adhered to and, when necessary, modified to address changing strategic objectives. Supervise a staff of referral coordinators, currently consisting of one supervisor and 5 other referral coordinators; Supervise at least 2 patient engagement and retention specialists; Supervise at least 2 medical records coordinator. Optimize processes and workflows for the UM staff. Ensure the referrals staff are meeting key quality and risk management goals and referrals are being properly tracked. Hire and train new UM staff as needed. Manage the medical group’s referral filter tool, flagging questionable referrals for further evaluation by the site medical director. Supervise staff who are monitoring patients in emergency departments and hospitals in real time and ensuring that such patient receive appropriate follow up by clinical staff. If necessary, this may require directly contacting patients to coordinate care to minimize risk of hospital readmission. Ensure that high utilizing patients are appropriately engaged in case management programs Report key UM metrics at monthly agency quality meetings Lead monthly UM committee meetings Other duties may be assigned to meet business needs   REQUIREMENTS: Training and Experience: Five (5) years’ utilization/care management experience in a clinical or managed care setting preferred. Four (4) years management/supervisory experience (in a formal or informal role) preferred. Requires either a Bachelor’s degree in Nursing (RN with active California certification) or other Healthcare related field like MPH, MHA, MBA/MS in healthcare related filed Basic computer skills in a Windows operating environment including Microsoft Word, Excel, and an e-mail system. Must be a dynamic leader, able to navigate a complex environment, with excellent verbal and written communication skills, as well as strong operations experience. Effective influencing, negotiation, relationship-building and communication skills are essential. Effective employee management skills. Possess strong leadership, critical-thinking and motivational skills/abilities. Excellent problem-solving and organizational skills required. Knowledge of: Knowledge of InterQual and/or Milliman software preferred. Knowledge of electronic health records systems (eclinicalworks preferred). Knowledge of ambulatory healthcare delivery and management. Knowledge of NCQA, DMHC, CMS and other regulatory agency requirements pertaining to delivery of health care in the managed care setting. Ability to: Ability and willingness to travel among APLAHW locations. Manage people through change. Demonstrate flexibility through change. Lead and form a collaborative team. Work effectively under pressure due to changing priorities. Independently and self-direct activities. Work effectively, establish, and promote positive relationships. Adapt quickly to changing conditions while managing multiple priorities.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and Booster require or Medical/Religious Exemption. Equal Opportunity Employer: minority/female/transgender/disability/veteran.    
APLA Health Los Angeles, CA
Oct 23, 2023
Full time
POSITION SUMMARY:   Under the direct supervision of the Nursing Director, the Medication enroller will process and track all request for HIV/PrEP injectables refills, prior authorizations (PA), and benefits investigation. The Medication Enroller will perform their duties within the established standards of care, policies and procedures of APLA Health & Wellness.                                                                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES:   Contact insurance carriers to verify medication eligibility and requirements Request, track and obtain prior authorizations from insurance carriers Request, and track medications requested via the patient assistance program (PAP) Assist patients with PAP/Foundation Assistance applications Communicate any insurance changes or trends among the team Clearly document all communications and contacts with insurance companies, PBOs and pharmacies Will maintain patients informed on status of patient assistance program, PAs approvals or denials and document in patients electronic health record Process refill medications request Provide medication information and education to patients, following established protocols and guidelines. Document pertinent patient information following established protocols. Adheres to all OSHA PPE safety requirements.                                                                                                       OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS:   Training and Experience: High school diploma or GED. Current Medical Assistant certificate and/or California Pharmacy Technician certificate Minimum of two years’ experience as medical assistant and/or pharmacy technician in an Internal Medicine/Family medical practice a plus. Experience working in a nonprofit ASO environment a plus; specific training/experience with HIV/AIDS-related issues a plus.   Knowledge of: Knowledge and experience working with target populations, including individuals who share injection paraphernalia, gay and non-gay identified men, youth, women, and transgender individuals a plus. HIPAA certified and knowledge of informed consent. Knowledge of medical terminology. Knowledge of MSDS and emergency treatments.   Ability to: Ability to use computerized patient care systems. Work independently with minimal direction. Work effectively with diverse staff, volunteers and professionals. Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs. Engage in community/coalition building. Multitask. Meet multiple deadlines in a rapidly changing environment Maintain patient confidentiality. Ensure that services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS:   This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS:   Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.   Some weekend/evening work may be required.  Local travel (within LA County) is required and some out-of-town and national travel may be required. COVID-19 and Booster or Medical/ Religious exemption required. Equal Opportunity Employer: minority/female/transgender/disability/veteran.
APLA Health Los Angeles, CA
Oct 23, 2023
Full time
POSITION SUMMARY: Under the direction of the Nursing Director, provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness.  The LVN Case Manager will coordinate with all parties involved in the care of the patient to provide effective and culturally competent care and treatment for people living with HIV and other chronic diseases. The LVN Case Manager will target people who are receiving or will receive HIV/PrEP injectables; track all request for refills, prior authorizations, and patient assistance program. The LVN Case Manager in conjunction with the Lead Medication Enroller, and clinical RNs will work in a collaborative effort to ensure medications are tracked- including refills, patient appointments and labs fall within the targeted time frame. The LVN will provide nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures.                                                                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES:   Case Management: Perform patient care functions within the scope of competency as prescribed by health care provider(s) following established protocols, policies and procedures. Identifies patients that have missed appointments for their injectables to reengage them in treatment HIV/PrEP injectables: Collaborate with Lead Medication Enroller and Clinical RNs Track / log medication ordered, received by each assigned clinic Input medication inventory into eCW upon delivery of medication Maintain and audit medication inventory regularly Track / log patient appointments kept and missed for injectable; reschedule as necessary- inform provider Ensure appropriate labs have been ordered before/after injectable Ensure orders for injections and follow up appointment instructions are placed for nurse visits Ensure patient has appropriate appointment type scheduled within targeted time frame Remind patient of lab order and injectable appointment Assist with scheduling appointment as necessary Convey medication refill authorizations to pharmacies as directed by the health care providers following established protocols. Provide medical information and education to patients, following established protocols and guidelines. Provide and appropriately document health education to patients. Assist front office staff in making appropriate arrangements for patients who arrive late for appointments or for whom an appointment needs to be rescheduled, by reviewing the medical record and determining how soon and where the patient should be seen   Clinical as needed: Provide clinical support to medical providers before and after primary care visits so as to ensure the timely delivery of quality medical care. Refer individuals who test positive for an STD for immediate treatment. Treat patients diagnosed with sexually transmitted infections (STIs) in a timely manner as ordered by a provider and according to APLAHW clinical STI treatment guidelines.   OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: High School diploma or GED equivalent. Current CA LVN license. Minimum of two years’ experience as licensed vocational nurse and/or 5+ years as a Medical Assistant in an Internal Medicine or Family Medicine practice a plus. Current certification as an HIV Counselor or receive certification within ninety days of employment. Experience working in a nonprofit environment a plus Skill and knowledge to maintain current LVN license/certificate.   Knowledge of: Knowledge and experience working with target populations, including individuals who use IV drugs and sexual minorities, including transgender persons, a plus. HIPAA certified and knowledge of informed consent. Knowledge of medical terminology. Knowledge of all safety requirements when handling bio-hazardous specimens or contaminated instruments. Knowledge of MSDS and emergency treatments. Knowledge of referral processing.   Ability to: Ability to use computerized patient care systems. Ability to perform accurate quality control and patient sample testing for waived tests. Work independently with minimal direction. Work effectively with diverse staff, volunteers and professionals. Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs. Engage in community/coalition building. Multitask. Meet multiple deadlines in a rapidly changing environment Maintain patient confidentiality. Ensure that HIV Counseling/Testing services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Some weekend/evening work may be required.  Local travel (within LA County) may be required. COVID vaccination and booster required or medical/religious exemption.   Equal Opportunity Employer: minority/female/transgender/disability/veteran.    
APLA Health Los Angeles, CA
Oct 17, 2023
Full time
POSITION SUMMARY: Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns. Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns. Handle all scheduling calls and transfer other calls/patient inquires as appropriate. Schedule patient appointments according to clinic scheduling protocols. Register patients in eClinicalWorks according to clinic protocols. Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team. Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information. Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV. Work with the referral coordinator and/or referring agencies to coordinate patient appointments. Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments. Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation). Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure. Coordinate with other call center agents to improve customer service. On occasion, based on business necessity, staff may be required to work a non-standard schedule. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: High school diploma or GED required. At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred. Bilingual English/Spanish required. Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred. Knowledge of: Basic computer software (Microsoft Office Suite) Call Center operations HIPAA and OSHA guidelines eClinicalWorks or similar electronic health record system Ring Central or similar phone system Managed care eligibility Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred) Ability to: Participate as an effective member of a large service-providing agency Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV Be customer service oriented Possess great active listening skills Strong telephone etiquette Maintain strictest confidentiality of patients Maintain a strict discipline in time management Operate standard office equipment Demonstrate excellent written and verbal communication skills Perform word processing and data entry tasks Meet assigned deadlines Complete assigned tasks with minimal supervision Communicate effectively with patients, staff, peers, and superiors WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption. Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health Los Angeles, CA
Oct 12, 2023
Full time
POSITION SUMMARY: To support the operations of APLA Health & Wellness (APLA Health) including the Board of Directors (Board), Executive Management (EMT) and Senior Management (SMT) Teams, and JAEDI (Justice, Anti-Racism, Equity, Diversity and Inclusion) Committee.  Assist with some administrative duties for the CEO.                                                                                                                 ESSENTIAL DUTIES AND RESPONSIBILITIES: Board of Directors: Using the On Board software program, and working with the Board Chair, Vice Chair and CEO schedule all APLA Health Board meetings; including full Board meetings, Executive and other Board standing committee meetings, Board retreats, Board orientations, and Board ad hoc committee meetings.  Working with the CEO and other EMT members, prepare and distribute notices of upcoming meetings, agendas (including Board Resolutions and Minutes) and other materials. Send reminder notices to Board members of upcoming meetings.  Coordinate with the Board Chair and Vice Chair, other Executive Team staff to prepare and distribute the monthly board information packet. Attend all Board and committee meetings, record attendance and votes. Prepare draft minutes of all meetings for review by the CEO and / or Board Chair or committee chair and then approval by the Board or appropriate committee. Organize all Board and other committee meetings including logistics, catering, video and conference call capabilities. Manage the planning for all Board-related events, including offsite meetings, orientations, dinners and retreats. Attend any and all Board events as needed. Attend other APLA Health events where Board members are present as needed and when appropriate.  Executive Management Team / Senior Management Team – Working with the CEO prepare and distribute notices of upcoming EMT and SMT meetings, agendas (including Action Items) and relevant information packets. Send reminder notices to team members of upcoming meetings.  Attend all EMT and SMT meetings, in person or remotely. Prepare draft minutes of all meetings for review and approval by the CEO and Committee. JAEDI – Working with the JAEDI Co Chairs prepare and distribute notices of upcoming meetings, agendas (including Action Items) and relevant information packets. Send reminder notices to Committee members of upcoming meetings.  Attend all JAEDI meetings, in person or remotely. Prepare draft minutes of all meetings for review and approval by the Co Chairs and Committee. Facilitate the distribution of information to the Board from the CEO, Board chair, and other Board members. Ensure the efficient and accurate record-keeping of all Board, committee, EMT, SMT and JAEDI activities. Under the guidance of the CEO or other members of EMT, facilitate the completion of various licensing and other applications (including grant applications) to local, state and federal authorities (including HRSA, the State of California, local governmental authorities etc.) with a particular focus on those applications that require information and submittals from APLA Health Board members. With the assistance of the CEO and outside counsel monitor the legal operating requirements of APLA Health; particularly those directly applicable to the Board under Federal, State and local laws and regulations, the APLA Health bylaws, Federally Qualified Health Center (FQHC) rules and regulations. Under the guidance of the CEO facilitate the review and approval of letters of support from other FQHC’s. Under the guidance of the CEO prepare and distribute official correspondence from APLA Health with outside entities including governmental authorities, other non-profit partners, vendors, donors, etc.) Provide administrative support when needed for “special projects” including HRSA service area competition applications, HRSA official site visits, HRSA scope change applications, state of California licensing applications, large grant applications, etc. Provide advice to Board officers, committee Chairs and the CEO regarding legal requirements and Rules of Order for conducting the business of the Board and all Committees. Maintain an annual calendar of all Board approval requirements pursuant to California law, the APLA Health bylaws, as well as FQHC rules and regulations.  Coordinate/ facilitate the timely review by and approval by staff and the Board of all required approvals.  Serve as a resource for Board Members; answer questions, take messages, return phone calls or in any other way assist members with their board responsibilities including in some cases fundraising on behalf of APLA. Handle incoming and outgoing mail, faxes, and documents as they pertain to the Board. Provide high-level administrative support in helping managing the schedule, travel and expenses for the CEO. Assist with communication between CEO and the Board, EMT, SMT and JAEDI and between CEO and all outside parties.  Help support the CEO in their participation in external groups including boards of directors, advisory, planning and other committees, etc. Maintain Board, EMT, and SMT contact information   OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: Significant Executive Assistant experience required, preferably in an environment where contact with high profile individuals and community leaders is common.  Strong organizational skills and writing skills required.  Experience in a legal environment and / or working with a sophisticated board of directors preferred. High school/GED diploma required. College graduate preferred.  Ability to work some evenings and weekends.   Strong Knowledge of: Office systems and procedures, office machines, computer skills, and advanced MS Office skills (Outlook, Word, Excel, and Power Point) required.  Operational and procedural knowledge of for or non-profit boards of directors preferred.  Experience with video conferencing systems (Zoom, Teams, etc.) required.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is hybrid work position requiring three days per week (on average) in the office.  The balance between in office and remote may vary from week to week depending on work priorities and CEO schedule. Schedule includes working nights and weekends as needed. This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. Some local travel required.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster required or medical/religious exemption. Equal Opportunity Employer: minority/female/transgender/disability/veteran.
APLA Health Los Angeles, Baldwin Hills
Oct 06, 2023
Full time
POSITION SUMMARY: Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist I assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.                                                                                                                ESSENTIAL DUTIES AND RESPONSIBILITIES: Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, and PrEP-AP as well as with the process of accessing Public Benefits. Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group. Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster. Stays current with APLA Health programs. Follow up to verify the status of enrollment applications and assist clients who are experiencing problems. Complete a comprehensive benefits and qualified health insurance assessment for each client. Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate. Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy. Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks. Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services. Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC). Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements. Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.                                                                                                       OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.   REQUIREMENTS: Training and Experience: A high school diploma and 1 year experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.   Knowledge of: Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, Medicare, My Health LA, and Ryan White. Must have knowledge of the healthcare field.   Ability to: Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.   WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.   SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID 19 vaccination and Booster or Medical/Religious exemption required.   Equal Opportunity Employer: minority/female/disability/transgender/veteran.     COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.