For 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, Honduras and Nicaragua.
OVERVIEW
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
REPORTS TO: SVP, Latin America with strong dotted line to VP, Programs
PRIMARY FUNCTION OF THE POSITION
The AVP, Latin America Programs will be responsible for leading the development and implementation of CHI’s Program initiatives with our site partners in Latin America and the CHI Latin America team. The purpose of this work is to support and leverage opportunities to improve practice, quality and service delivery and achieve the strongest outcomes possible at individual youth, site and Federation levels. This role will focus on aligning, adapting, and supporting the implementation of Covenant House’s program model and trauma-informed approaches to the Latin America context and areas of focus, including but not limited to residential services, family reintegration, mental health services, education, vocational training, life planning, and specialized services for specific populations of Covenant House youth including survivors of human trafficking and sexual violence, migrants, young families, and youth who identify as LGBTQ. All work in this area will be undertaken with a spirit of collaboration and commitment to partnership with Covenant House site leaders and designed from a strengths-based, culturally sensitive, trauma-informed lens.
ESSENTIAL DUTIES & RESPONSIBILITIES
Program Strengthening (50%)
Program Model – Collaborate with Latin America sites, the CHI Programs team, and the CHI Latin America team on adapting the Covenant House program model for adoption and implementation at CH sites in Latin America.
Practice Improvement and Innovation – Lead efforts to use data to drive practice improvement and program outcomes at Federation, site and youth levels.
Training – Adapt and further develop training materials for the program model, migration and human trafficking screening projects, as well as other trainings and resources aligned with Latin America programming; train Latin America sites to implement a train-the-trainer model.
Program Resources – Develop a resource library on SharePoint where program resources and training materials can be compiled and accessed by CH sites in Latin America.
Professional Development – Collaborate on the development, roll out and implementation of CHI’s Learning Management System with CH sites in Latin America , building out training content in the system for site staff in Latin America.
Best Practice Sharing – Coordinate and lead regular Latin America Program Director meetings and other Latin America specific learning communities; collaborate on planning for the Program Leadership Retreat & Latin America retreats, and develop additional mechanisms through which best practices can be shared and promoted across our sites in Latin America and the larger CH Federation.
Evaluation – Collaborate with the Research, Evaluation and Learning team on the development and implementation of new program outcome measures at CH sites in Latin America as well as all program evaluation activities, including monitoring program related requirements and outcomes for government and foundation grants.
Site Support – Develop and lead onboarding activities for new Program Directors at CH sites in Latin America.
Development and Thought Leadership (35%)
Fundraising – Serve as technical lead on programmatic aspects of grant proposals and reports with CHI’s Foundations and Corporations teams and support Casa-led proposals as needed.
Presentations & Publications – Prepare and contribute to external publications and other efforts to position CHI as a leading expert and thought leader in the sector and participate in conferences to raise visibility of Casa learnings and expertise.
Other Duties (15%) – As assigned by the SVP, Latin America and VP, Programs and may include program activities and trainings in support of CH sites in the U.S. and Canada.
QUALIFICATIONS & SKILLS
Mission driven orientation with exceptional partnership and collaboration skills and a strong commitment to Covenant House’s cause
Bilingual/ bicultural – Spanish-English required
Bachelor’s Degree in social work, public health, nonprofit administration, or program related field ; m aster’s Degree or equivalent is preferred, experience with mental health programming also preferred
8 or more years of program leadership experience in social service administration , preferably in youth homeless services
Extensive experience working and living in the Latin America region with strong understanding of social, political, cultural, and economic context
Deep expertise with program design, content development, and program dissemination at scale and in the Latin America region required
Program experience in the areas of migration, human trafficking, mental health and/or family engagement strongly preferred
Exceptional leadership, management, organizational and interpersonal skills required
Strong analytics and data experience preferred
Exceptional communication (verbal and written) and presentation skills
Experience in developing and delivering training and technical support
Experience in a matrixed organization preferred
Flexible with exceptional judgment and emotional intelligence
Thrives in a fast-paced, fluid environment
Proficient in Microsoft 365
TRAVEL REQUIRED
You may be required to travel for this position, up to 25%
OUR COMMUNITY
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Come join our awesome international team in an organization with a heart! Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
Nov 27, 2023
Full time
OVERVIEW
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
REPORTS TO: SVP, Latin America with strong dotted line to VP, Programs
PRIMARY FUNCTION OF THE POSITION
The AVP, Latin America Programs will be responsible for leading the development and implementation of CHI’s Program initiatives with our site partners in Latin America and the CHI Latin America team. The purpose of this work is to support and leverage opportunities to improve practice, quality and service delivery and achieve the strongest outcomes possible at individual youth, site and Federation levels. This role will focus on aligning, adapting, and supporting the implementation of Covenant House’s program model and trauma-informed approaches to the Latin America context and areas of focus, including but not limited to residential services, family reintegration, mental health services, education, vocational training, life planning, and specialized services for specific populations of Covenant House youth including survivors of human trafficking and sexual violence, migrants, young families, and youth who identify as LGBTQ. All work in this area will be undertaken with a spirit of collaboration and commitment to partnership with Covenant House site leaders and designed from a strengths-based, culturally sensitive, trauma-informed lens.
ESSENTIAL DUTIES & RESPONSIBILITIES
Program Strengthening (50%)
Program Model – Collaborate with Latin America sites, the CHI Programs team, and the CHI Latin America team on adapting the Covenant House program model for adoption and implementation at CH sites in Latin America.
Practice Improvement and Innovation – Lead efforts to use data to drive practice improvement and program outcomes at Federation, site and youth levels.
Training – Adapt and further develop training materials for the program model, migration and human trafficking screening projects, as well as other trainings and resources aligned with Latin America programming; train Latin America sites to implement a train-the-trainer model.
Program Resources – Develop a resource library on SharePoint where program resources and training materials can be compiled and accessed by CH sites in Latin America.
Professional Development – Collaborate on the development, roll out and implementation of CHI’s Learning Management System with CH sites in Latin America , building out training content in the system for site staff in Latin America.
Best Practice Sharing – Coordinate and lead regular Latin America Program Director meetings and other Latin America specific learning communities; collaborate on planning for the Program Leadership Retreat & Latin America retreats, and develop additional mechanisms through which best practices can be shared and promoted across our sites in Latin America and the larger CH Federation.
Evaluation – Collaborate with the Research, Evaluation and Learning team on the development and implementation of new program outcome measures at CH sites in Latin America as well as all program evaluation activities, including monitoring program related requirements and outcomes for government and foundation grants.
Site Support – Develop and lead onboarding activities for new Program Directors at CH sites in Latin America.
Development and Thought Leadership (35%)
Fundraising – Serve as technical lead on programmatic aspects of grant proposals and reports with CHI’s Foundations and Corporations teams and support Casa-led proposals as needed.
Presentations & Publications – Prepare and contribute to external publications and other efforts to position CHI as a leading expert and thought leader in the sector and participate in conferences to raise visibility of Casa learnings and expertise.
Other Duties (15%) – As assigned by the SVP, Latin America and VP, Programs and may include program activities and trainings in support of CH sites in the U.S. and Canada.
QUALIFICATIONS & SKILLS
Mission driven orientation with exceptional partnership and collaboration skills and a strong commitment to Covenant House’s cause
Bilingual/ bicultural – Spanish-English required
Bachelor’s Degree in social work, public health, nonprofit administration, or program related field ; m aster’s Degree or equivalent is preferred, experience with mental health programming also preferred
8 or more years of program leadership experience in social service administration , preferably in youth homeless services
Extensive experience working and living in the Latin America region with strong understanding of social, political, cultural, and economic context
Deep expertise with program design, content development, and program dissemination at scale and in the Latin America region required
Program experience in the areas of migration, human trafficking, mental health and/or family engagement strongly preferred
Exceptional leadership, management, organizational and interpersonal skills required
Strong analytics and data experience preferred
Exceptional communication (verbal and written) and presentation skills
Experience in developing and delivering training and technical support
Experience in a matrixed organization preferred
Flexible with exceptional judgment and emotional intelligence
Thrives in a fast-paced, fluid environment
Proficient in Microsoft 365
TRAVEL REQUIRED
You may be required to travel for this position, up to 25%
OUR COMMUNITY
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Come join our awesome international team in an organization with a heart! Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
OVERVIEW
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
PRIMARY RESPONSIBILITIES
Reporting to the Associate Vice President, Integrated Data Services, and working closely with the Director, Integrated Data Services, the Data Coordinator, Integrated Data Services is an integral part of an internal service team designed to help maximize fundraising results through collaboration with and support of audience and channel strategies.
This role is responsible for data production for digital, direct mail, and tele fundraising campaigns; engaging with external consultants on data requirements; supporting process documentation; and providing data management and analytical support for integrated consumer marketing campaigns and initiatives.
JOB DUTIES
Duties and responsibilities include but are not limited to:
Work with internal and external stakeholders to understand timing, quantity, segmentation, and testing requirements for direct mail and telemarketing campaigns
Produce data files for digital, direct mail, and telemarketing campaigns; perform quality control checks; create segment counts for stakeholder approval
Create campaign related source codes and ensure that final campaign files are flagged in the CRM to facilitate reporting and contact history tracking
Provide other data file production support for co-op list fulfillment, modeling, etc.
Support creation of process documentation for data file production
In collaboration with other stakeholders, maintain the CRM so that it meets the needs of Data Services and Integrated Marketing, including source code creation, monitoring, and maintenance
Troubleshoot data-related issues and work with other stakeholders to address
Execute routine reports, analyses, and data extractions as needed
Other responsibilities as needed that are appropriate to the role
KNOWLEDGE, SKILLS & ABILITIES
Experience with data file production including hygiene, merge/purge, segmentation, test splits, etc., preferably in a marketing environment with offline channel experience
Skilled at managing multiple projects and meeting tight deadlines while maintaining a high level of attention to detail and accuracy
Track record of data and technical problem-solving skills
Strong written and verbal communication skills in a virtual environment
Ability to understand data needs from the perspectives of technical and non-technical stakeholders
Comfortable working independently as well as within and across teams
Highly self-motivated with an eye toward opportunities to improve processes
MINIMUM QUALIFICATIONS
BS or BA degree or higher in related field
3+ years of experience in direct marketing data file production, at least 2 years of which are in offline direct marketing
Proven experience with data conversion, manipulation, cleaning, standardization, and reporting
Familiarity with nonprofit CRMs and fundraising concepts, especially EveryAction
Extensive knowledge of Excel or similar program
Experience writing SQL queries or a willingness to learn
A passion for the Covenant House mission
LOCATION & TRAVEL
Our offices are located in Manhattan, however, this position will be remote. You may be required to travel for this position, 5% or less.
OUR COMMUNITY
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
Oct 13, 2023
Full time
OVERVIEW
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.
PRIMARY RESPONSIBILITIES
Reporting to the Associate Vice President, Integrated Data Services, and working closely with the Director, Integrated Data Services, the Data Coordinator, Integrated Data Services is an integral part of an internal service team designed to help maximize fundraising results through collaboration with and support of audience and channel strategies.
This role is responsible for data production for digital, direct mail, and tele fundraising campaigns; engaging with external consultants on data requirements; supporting process documentation; and providing data management and analytical support for integrated consumer marketing campaigns and initiatives.
JOB DUTIES
Duties and responsibilities include but are not limited to:
Work with internal and external stakeholders to understand timing, quantity, segmentation, and testing requirements for direct mail and telemarketing campaigns
Produce data files for digital, direct mail, and telemarketing campaigns; perform quality control checks; create segment counts for stakeholder approval
Create campaign related source codes and ensure that final campaign files are flagged in the CRM to facilitate reporting and contact history tracking
Provide other data file production support for co-op list fulfillment, modeling, etc.
Support creation of process documentation for data file production
In collaboration with other stakeholders, maintain the CRM so that it meets the needs of Data Services and Integrated Marketing, including source code creation, monitoring, and maintenance
Troubleshoot data-related issues and work with other stakeholders to address
Execute routine reports, analyses, and data extractions as needed
Other responsibilities as needed that are appropriate to the role
KNOWLEDGE, SKILLS & ABILITIES
Experience with data file production including hygiene, merge/purge, segmentation, test splits, etc., preferably in a marketing environment with offline channel experience
Skilled at managing multiple projects and meeting tight deadlines while maintaining a high level of attention to detail and accuracy
Track record of data and technical problem-solving skills
Strong written and verbal communication skills in a virtual environment
Ability to understand data needs from the perspectives of technical and non-technical stakeholders
Comfortable working independently as well as within and across teams
Highly self-motivated with an eye toward opportunities to improve processes
MINIMUM QUALIFICATIONS
BS or BA degree or higher in related field
3+ years of experience in direct marketing data file production, at least 2 years of which are in offline direct marketing
Proven experience with data conversion, manipulation, cleaning, standardization, and reporting
Familiarity with nonprofit CRMs and fundraising concepts, especially EveryAction
Extensive knowledge of Excel or similar program
Experience writing SQL queries or a willingness to learn
A passion for the Covenant House mission
LOCATION & TRAVEL
Our offices are located in Manhattan, however, this position will be remote. You may be required to travel for this position, 5% or less.
OUR COMMUNITY
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.
OVERVIEW
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada and Latin America.
PRIMARY RESPONSIBILITIES
The Coordinator, Development Operations reports to the AVP, Development Operations and plays a key role in aligning, organizing and implementing the core aspects of the department’s functions which includes:
Cultivate . Support our efforts to ensure effective supporter cultivation throughout the moves management cycle.
Steward . Participate in the preparation and execution of stewardship plans for supporters across revenue streams including Major Giving, Planned Giving, Corporate and Institutional Partnerships and Special Events.
Collaborate . Partner with Special Events and Development team members on the planning and execution of cultivation and stewardship events. Support the pre-event planning, materials creation, RSVP and registration tracking, event day logistics (in person or virtual) and post-event follow-ups as it relates to the supporter experience.
Process . Support all development operations functions to ensure systems are created, documented and maintained efficiently. Troubleshoot issues, research solutions, and improve processes.
Track . Ensure data regarding prospects, donors and board members is incorporated accurately in all appropriate systems. Develop a mastery of the constituent record management platform.
Organize . Manage projects and tasks in a coherent, collaborative and organized manner.
Learn . Attend internal and external training sessions that are relevant to the position.
Foster Community Culture . With department leadership, execute tasks related to hosting department functions, new hire orientation and department learning opportunities.
Assist . Manage other projects and perform other administrative duties as assigned by department leadership.
KNOWLEDGE, SKILLS & ABILITIES
Exceptionally detail oriented
Knowledge of MS Word, Excel and PowerPoint plus related Google Office Suite apps
Must have excellent verbal and written communication skills
Must be a team player, able to work with multiple deadlines and all levels of management
Knowledge of principles and practices of project management and process improvement
Competence with computer technology that aids in the use of software tools, such as fundraising databases
Knowledge of DonorDrive and EveryAction a plus
Excellent writing and interpersonal skills
Occasional travel as needed
Must be passionate about and dedicated to the mission of Covenant House
MINIMUM EDUCATION & EXPERIENCE
1-3 years of related experience
OUR COMMUNITY
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Come join our awesome international team in an organization with a heart! Our offices are located in Manhattan, however, this position will be mostly remote for the foreseeable future. On-site work, attendance at events and meetings in Manhattan will be required on an as needed basis .
Oct 13, 2023
Full time
OVERVIEW
Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada and Latin America.
PRIMARY RESPONSIBILITIES
The Coordinator, Development Operations reports to the AVP, Development Operations and plays a key role in aligning, organizing and implementing the core aspects of the department’s functions which includes:
Cultivate . Support our efforts to ensure effective supporter cultivation throughout the moves management cycle.
Steward . Participate in the preparation and execution of stewardship plans for supporters across revenue streams including Major Giving, Planned Giving, Corporate and Institutional Partnerships and Special Events.
Collaborate . Partner with Special Events and Development team members on the planning and execution of cultivation and stewardship events. Support the pre-event planning, materials creation, RSVP and registration tracking, event day logistics (in person or virtual) and post-event follow-ups as it relates to the supporter experience.
Process . Support all development operations functions to ensure systems are created, documented and maintained efficiently. Troubleshoot issues, research solutions, and improve processes.
Track . Ensure data regarding prospects, donors and board members is incorporated accurately in all appropriate systems. Develop a mastery of the constituent record management platform.
Organize . Manage projects and tasks in a coherent, collaborative and organized manner.
Learn . Attend internal and external training sessions that are relevant to the position.
Foster Community Culture . With department leadership, execute tasks related to hosting department functions, new hire orientation and department learning opportunities.
Assist . Manage other projects and perform other administrative duties as assigned by department leadership.
KNOWLEDGE, SKILLS & ABILITIES
Exceptionally detail oriented
Knowledge of MS Word, Excel and PowerPoint plus related Google Office Suite apps
Must have excellent verbal and written communication skills
Must be a team player, able to work with multiple deadlines and all levels of management
Knowledge of principles and practices of project management and process improvement
Competence with computer technology that aids in the use of software tools, such as fundraising databases
Knowledge of DonorDrive and EveryAction a plus
Excellent writing and interpersonal skills
Occasional travel as needed
Must be passionate about and dedicated to the mission of Covenant House
MINIMUM EDUCATION & EXPERIENCE
1-3 years of related experience
OUR COMMUNITY
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Come join our awesome international team in an organization with a heart! Our offices are located in Manhattan, however, this position will be mostly remote for the foreseeable future. On-site work, attendance at events and meetings in Manhattan will be required on an as needed basis .
Overview
For 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Primary Responsibilities Reporting to the Director, Key Relationships, the Major Gifts Officer/Relationship Manager develops and manages a portfolio of key donors through moves management, leading them on a donor journey to maximize their lifetime value to our critical mission. The Relationship Manager i s responsible for developing strategies for the cultivation, solicitation, and stewardship of donors with a special focus on transformational giving prospects.
Job Duties
Plan & Execute: Thoughtfully create and execute moves management plans to retain and upgrade supporters
Cultivate & Solicit: Develop authentic relationships with donors that lead to the solicitation of 5+ figure contributions and planned gifts
Steward: Provide meaningful and curated stewardship that inspires and motivates increased giving over time
Achieve: Meet or exceed individual targets for portfolio engagement
Track & Analyze: Ensure donor portfolio records are current with all necessary and pertinent information, input contacts and interactions into donor database regularly, and utilize donor data in the to assess personal progress and performance
Learn: Attend fundraising seminars and trainings that are relevant to the position
Collaborate: Perform other duties as assigned by Senior Leadership or requested by fellow members of the Covenant House community.
Attend: Travel for donor meetings, receptions, major fundraising events, staff retreats and staff meetings.
Knowledge, Skills and Abilities
Five to ten years of major giving, sales or other similar experience
Outstanding communication and persuasion skills and the ability to excite anyone about our mission
Team-oriented with a strong work ethic essential to meet the demands of a community that strives for excellence
Highly developed interpersonal skills with the presence and personal style to represent the organization to diverse constituents
Available to work a flexible schedule including weekends, evenings, and overnight as needed
Proficient in usage of MS Word, Excel and PowerPoint and the Google Office Suite; experience with donor data software preferred
A demonstrated passion for our mission that invigorates and excites everyone with whom you share it and a demonstrated commitment to human service and social change
Ability to travel regularly throughout the United States up to 25% of the time
Valid US Driver’s License preferred
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!
Covenant House is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered. Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
Apr 17, 2023
Full time
Overview
For 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Primary Responsibilities Reporting to the Director, Key Relationships, the Major Gifts Officer/Relationship Manager develops and manages a portfolio of key donors through moves management, leading them on a donor journey to maximize their lifetime value to our critical mission. The Relationship Manager i s responsible for developing strategies for the cultivation, solicitation, and stewardship of donors with a special focus on transformational giving prospects.
Job Duties
Plan & Execute: Thoughtfully create and execute moves management plans to retain and upgrade supporters
Cultivate & Solicit: Develop authentic relationships with donors that lead to the solicitation of 5+ figure contributions and planned gifts
Steward: Provide meaningful and curated stewardship that inspires and motivates increased giving over time
Achieve: Meet or exceed individual targets for portfolio engagement
Track & Analyze: Ensure donor portfolio records are current with all necessary and pertinent information, input contacts and interactions into donor database regularly, and utilize donor data in the to assess personal progress and performance
Learn: Attend fundraising seminars and trainings that are relevant to the position
Collaborate: Perform other duties as assigned by Senior Leadership or requested by fellow members of the Covenant House community.
Attend: Travel for donor meetings, receptions, major fundraising events, staff retreats and staff meetings.
Knowledge, Skills and Abilities
Five to ten years of major giving, sales or other similar experience
Outstanding communication and persuasion skills and the ability to excite anyone about our mission
Team-oriented with a strong work ethic essential to meet the demands of a community that strives for excellence
Highly developed interpersonal skills with the presence and personal style to represent the organization to diverse constituents
Available to work a flexible schedule including weekends, evenings, and overnight as needed
Proficient in usage of MS Word, Excel and PowerPoint and the Google Office Suite; experience with donor data software preferred
A demonstrated passion for our mission that invigorates and excites everyone with whom you share it and a demonstrated commitment to human service and social change
Ability to travel regularly throughout the United States up to 25% of the time
Valid US Driver’s License preferred
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!
Covenant House is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered. Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
Overview
For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Primary Responsibilities
Reporting to the Vice President, Mass Market Growth and Channel Integration, the Manager, Integrated Marketing helps lead the strategy, execution and optimization of offline channels to acquire, grow, retain and reactivate the Mass Market donor audience. The Manager is responsible for the day-to-day direct mail marketing plan, will develop and deploy rigorous testing strategies as well as seek out solutions to improve efficiencies. The role will collaborate cross-functionally on an integrated campaign approach with online channels to help drive the strategy and implementation of campaigns to drive mass market file growth and retention. This position also leads the execution of offline channels in support of high-value donor audience needs via collaboration with Sustainer and Mid-Level audience strategists. The Manger will serve as the catalyst and growth accelerate propelling a large, national direct to consumer fundraising program towards growth and investment.
Job Duties
Help design the strategy for mass market fundraising program in collaboration with the Vice President, Mass Market Growth and Channel Integration and the Online strategists.
Develop the campaign and creative approach in the deployment of a data driven offline fundraising program focused on single gift donors that achieves key performance indicators in individual donor metrics as well as overall revenue growth and budget objectives
Executes offline channel strategy using an integrated approach in collaboration with online channel lead in order to achieve the organization's fundraising goals
Directs established workflow for direct mail initiatives including campaign planning, collection of resource, copy, art and creative design, content review, departmental approvals and budget administration
Collaborate with internal production team, and external vendors for campaign execution
Responsible for design and implementation of mass market new donor acquisition strategy via Direct Mail, hitting established new donor targets at assigned cost to acquire thresholds.
Collaboration on new donor journey / welcome series via direct mail touchpoints across all audiences and join sources to maximize new donor 2 nd gift conversion and retention.
Help develop and execute strategic priorities to optimize program performance and maximize ongoing donor renewal, upgrade and retention of donors via Direct Mail and other media touchpoints.
Collaborate and support planning and execution of direct mail campaigns to high value audience segments in the sustainer and mid-level donor programs
Recommend and rigorously implement strategic tests to optimize design efficiencies, increase KPIs for donor segments, balancing quality and quantity of tests to minimize budget impact and drive speed of learning
Guide direct mail team and partners to deliver on time and on budget direct mail campaigns
Helps manage direct mail annual budget and mid-year reforecast
Monitor campaign results, prepare reports and financial analyses
Responsible for quality assurance, accuracy and branding consistency
Assist in the creation of strategic and tactical plans to implement rapid response/disaster fundraising programs in response to episodic events
Responsible for day-to-day supervision and professional development of direct report(s)
Provide general support for the Vice President, as needed, as well as other related duties identified or assigned
Knowledge, Skills & Abilities
Desired Skills
Highly skilled at interpersonal, written and oral communications
Detail oriented and skilled at organizing and marshaling resources
Proven ability to plan and manage work – process, projects and programs
Proven capability to measure, evaluate and report results
Demonstrated skill in supervising and developing direct reports
Minimum Experience & Education
BS or BA degree or higher in related field
Management experience supervising individual contributors or small teams
7+ years’ experience in offline direct response marketing or related field
3+ years of direct project management or program management experience
Experience working cross functionally with tech and non-tech teams is desired
Proven experience in all Microsoft Office applications, specifically MS Excel, MS PowerPoint, and MS Word, as well as Google suite
Familiarity with nonprofit CRM and content management systems. Preference will be given to candidates with direct experience.
Travel Required
You may be required to travel for this position, 10% or less
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!
Covenant House is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered. Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
Dec 27, 2021
Full time
Overview
For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Primary Responsibilities
Reporting to the Vice President, Mass Market Growth and Channel Integration, the Manager, Integrated Marketing helps lead the strategy, execution and optimization of offline channels to acquire, grow, retain and reactivate the Mass Market donor audience. The Manager is responsible for the day-to-day direct mail marketing plan, will develop and deploy rigorous testing strategies as well as seek out solutions to improve efficiencies. The role will collaborate cross-functionally on an integrated campaign approach with online channels to help drive the strategy and implementation of campaigns to drive mass market file growth and retention. This position also leads the execution of offline channels in support of high-value donor audience needs via collaboration with Sustainer and Mid-Level audience strategists. The Manger will serve as the catalyst and growth accelerate propelling a large, national direct to consumer fundraising program towards growth and investment.
Job Duties
Help design the strategy for mass market fundraising program in collaboration with the Vice President, Mass Market Growth and Channel Integration and the Online strategists.
Develop the campaign and creative approach in the deployment of a data driven offline fundraising program focused on single gift donors that achieves key performance indicators in individual donor metrics as well as overall revenue growth and budget objectives
Executes offline channel strategy using an integrated approach in collaboration with online channel lead in order to achieve the organization's fundraising goals
Directs established workflow for direct mail initiatives including campaign planning, collection of resource, copy, art and creative design, content review, departmental approvals and budget administration
Collaborate with internal production team, and external vendors for campaign execution
Responsible for design and implementation of mass market new donor acquisition strategy via Direct Mail, hitting established new donor targets at assigned cost to acquire thresholds.
Collaboration on new donor journey / welcome series via direct mail touchpoints across all audiences and join sources to maximize new donor 2 nd gift conversion and retention.
Help develop and execute strategic priorities to optimize program performance and maximize ongoing donor renewal, upgrade and retention of donors via Direct Mail and other media touchpoints.
Collaborate and support planning and execution of direct mail campaigns to high value audience segments in the sustainer and mid-level donor programs
Recommend and rigorously implement strategic tests to optimize design efficiencies, increase KPIs for donor segments, balancing quality and quantity of tests to minimize budget impact and drive speed of learning
Guide direct mail team and partners to deliver on time and on budget direct mail campaigns
Helps manage direct mail annual budget and mid-year reforecast
Monitor campaign results, prepare reports and financial analyses
Responsible for quality assurance, accuracy and branding consistency
Assist in the creation of strategic and tactical plans to implement rapid response/disaster fundraising programs in response to episodic events
Responsible for day-to-day supervision and professional development of direct report(s)
Provide general support for the Vice President, as needed, as well as other related duties identified or assigned
Knowledge, Skills & Abilities
Desired Skills
Highly skilled at interpersonal, written and oral communications
Detail oriented and skilled at organizing and marshaling resources
Proven ability to plan and manage work – process, projects and programs
Proven capability to measure, evaluate and report results
Demonstrated skill in supervising and developing direct reports
Minimum Experience & Education
BS or BA degree or higher in related field
Management experience supervising individual contributors or small teams
7+ years’ experience in offline direct response marketing or related field
3+ years of direct project management or program management experience
Experience working cross functionally with tech and non-tech teams is desired
Proven experience in all Microsoft Office applications, specifically MS Excel, MS PowerPoint, and MS Word, as well as Google suite
Familiarity with nonprofit CRM and content management systems. Preference will be given to candidates with direct experience.
Travel Required
You may be required to travel for this position, 10% or less
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!
Covenant House is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered. Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.