Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 5.5 million people have enjoyed nearly 500 shows at Berkeley Rep, which have gone on to win six Tony Awards, seven Obie Awards, nine Drama Desk Awards, one Grammy Award, one Pulitzer Prize, and many other honors. Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. To formalize, enhance, and expand the processes by which Berkeley Rep makes theatre, The Ground Floor: Berkeley Rep’s Center for the Creation and Development of New Work was launched in 2012. The Berkeley Rep School of Theatre engages and educates some 20,000 people a year and helps build the audiences of tomorrow with its nationally recognized teen programs. Berkeley Rep’s bustling facilities—which also include the 400-seat Peet’s Theatre, the 600-seat Roda Theatre, and a spacious campus in West Berkeley—are helping revitalize a renowned city.
Position Summary
The Tony-Award winning Berkeley Repertory Theatre seeks a Wardrobe Supervisor to serve as a key member of Berkeley Repertory Theatre’s costumes department. The Wardrobe Supervisor is responsible for the oversight of the wardrobe, wigs/hair and makeup crew before, during, and after the run of all seven mainstage productions and special events at Berkeley Rep. The Wardrobe Supervisor is a key liaison between the Costume Designer, Wig Designer, costume shop, and performers. They also work closely with other production departments, visiting actors, designers, and artistic staff and therefore must have exceptional interpersonal skills. The Wardrobe Supervisor is expected to be a leader and technician committed to the artistic vision and mission of Berkeley Rep and should share Berkeley Rep’s commitment to Antiracism, Equity, Diversity, Access, and Inclusion.
Essential Duties & Responsibilities:
In conjunction with the Costume Director, hire wardrobe and wig/hair/makeup crew for all shows during the season.
Run tracks as needed and assign tracks according to the needs of the costume plot and scene breakdown.
Supervise and train wardrobe and wig/hair/makeup crews, helping choreograph quick changes as needed.
Inform stage management and stage operations of the need for quick change booths and their locations.
Work with stage management and the Costume Director to create dressing lists, check-in sheets, run sheets, and preset lists.
Recruit and train swings.
Oversee the daily care of costumes, shoes, and accessories, including laundering, steaming, ironing, repair, and cleaning.
Schedule and coordinate dry-cleaning pickup and delivery when needed.
Maintain and order wardrobe supplies.
Keep wardrobe areas, backstage changing areas, and dressing rooms clean and safe.
Maintain the original design of the show from open to close.
Set weekly schedules for all wardrobe and wig/hair/makeup crew in a timely manner and adhere to all Federal and California labor laws.
Approve timesheets in Paylocity.
Model and teach professional behavior in all areas of the theater, especially backstage and in dressing room areas.
Attend Meet and Greet and designer runs with the wardrobe and wig/hair/makeup crew.
Organize wardrobe prep for shows prior to tech.
Lead check-in and load-out of costume pieces from the costume shop to the theater with the help of the wardrobe crew.
Attend nightly production meetings during tech rehearsals as assigned.
Pull, inventory, and pack costumes for transport to the costume shop for notes during tech and previews.
Organize and oversee strike.
Attend put-in and understudy rehearsals, as needed.
Help organize costumes for and attend all photo calls, as requested.
Follow equity guidelines regarding costumes, hair, and makeup.
Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.
All other duties as assigned.
Requirements
At least 3 years+ experience as a Wardrobe Supervisor at a comparable theater or venue.
Strong sewing and costume repair skills.
Knowledge of different cleaning techniques for fabrics and garments.
Knowledge of theatrical costume history.
This position requires use of computer skills in Microsoft Word and Excel to produce show paperwork for training, show run, archival purposes, and to track budget expenses for the maintenance of the show.
This position requires long periods of standing, walking briskly, working in the dark, and using stairs.
This position requires the ability to reach above head, climb, lift, and maneuver 20 pounds frequently.
Wig, hair and makeup experience is strongly preferred.
Active Driver’s License is preferred.
Preferred candidate will have the demonstrated ability to:
Be an excellent collaborator in the process of creating new work and new productions.
Work in a detail-oriented manner.
Be resourceful, adaptable to change, and a creative problem solver.
Interact with a diverse group of constituents including visiting directors, designers, artists, administrative staff, technical crews, and students.
Face demanding situations with calm, diplomacy, and sensitivity.
Mentor and direct employees professionally and effectively.
Organize and communicate information clearly, both verbally and in writing.
Collaborate with a high degree of emotional intelligence and cultural competency.
Uphold Berkeley Rep’s commitments to antiracism, equity, diversity, access, and inclusion.
Handle multiple tasks simultaneously and prioritize effectively.
Successfully address and resolve contradictory interests and values of multiple parties.
Work independently and as part of team.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position to be filled by August 3, 2026. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls or faxes. Only complete submissions will be considered.
Feb 03, 2026
Full time
Position Summary
The Tony-Award winning Berkeley Repertory Theatre seeks a Wardrobe Supervisor to serve as a key member of Berkeley Repertory Theatre’s costumes department. The Wardrobe Supervisor is responsible for the oversight of the wardrobe, wigs/hair and makeup crew before, during, and after the run of all seven mainstage productions and special events at Berkeley Rep. The Wardrobe Supervisor is a key liaison between the Costume Designer, Wig Designer, costume shop, and performers. They also work closely with other production departments, visiting actors, designers, and artistic staff and therefore must have exceptional interpersonal skills. The Wardrobe Supervisor is expected to be a leader and technician committed to the artistic vision and mission of Berkeley Rep and should share Berkeley Rep’s commitment to Antiracism, Equity, Diversity, Access, and Inclusion.
Essential Duties & Responsibilities:
In conjunction with the Costume Director, hire wardrobe and wig/hair/makeup crew for all shows during the season.
Run tracks as needed and assign tracks according to the needs of the costume plot and scene breakdown.
Supervise and train wardrobe and wig/hair/makeup crews, helping choreograph quick changes as needed.
Inform stage management and stage operations of the need for quick change booths and their locations.
Work with stage management and the Costume Director to create dressing lists, check-in sheets, run sheets, and preset lists.
Recruit and train swings.
Oversee the daily care of costumes, shoes, and accessories, including laundering, steaming, ironing, repair, and cleaning.
Schedule and coordinate dry-cleaning pickup and delivery when needed.
Maintain and order wardrobe supplies.
Keep wardrobe areas, backstage changing areas, and dressing rooms clean and safe.
Maintain the original design of the show from open to close.
Set weekly schedules for all wardrobe and wig/hair/makeup crew in a timely manner and adhere to all Federal and California labor laws.
Approve timesheets in Paylocity.
Model and teach professional behavior in all areas of the theater, especially backstage and in dressing room areas.
Attend Meet and Greet and designer runs with the wardrobe and wig/hair/makeup crew.
Organize wardrobe prep for shows prior to tech.
Lead check-in and load-out of costume pieces from the costume shop to the theater with the help of the wardrobe crew.
Attend nightly production meetings during tech rehearsals as assigned.
Pull, inventory, and pack costumes for transport to the costume shop for notes during tech and previews.
Organize and oversee strike.
Attend put-in and understudy rehearsals, as needed.
Help organize costumes for and attend all photo calls, as requested.
Follow equity guidelines regarding costumes, hair, and makeup.
Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.
All other duties as assigned.
Requirements
At least 3 years+ experience as a Wardrobe Supervisor at a comparable theater or venue.
Strong sewing and costume repair skills.
Knowledge of different cleaning techniques for fabrics and garments.
Knowledge of theatrical costume history.
This position requires use of computer skills in Microsoft Word and Excel to produce show paperwork for training, show run, archival purposes, and to track budget expenses for the maintenance of the show.
This position requires long periods of standing, walking briskly, working in the dark, and using stairs.
This position requires the ability to reach above head, climb, lift, and maneuver 20 pounds frequently.
Wig, hair and makeup experience is strongly preferred.
Active Driver’s License is preferred.
Preferred candidate will have the demonstrated ability to:
Be an excellent collaborator in the process of creating new work and new productions.
Work in a detail-oriented manner.
Be resourceful, adaptable to change, and a creative problem solver.
Interact with a diverse group of constituents including visiting directors, designers, artists, administrative staff, technical crews, and students.
Face demanding situations with calm, diplomacy, and sensitivity.
Mentor and direct employees professionally and effectively.
Organize and communicate information clearly, both verbally and in writing.
Collaborate with a high degree of emotional intelligence and cultural competency.
Uphold Berkeley Rep’s commitments to antiracism, equity, diversity, access, and inclusion.
Handle multiple tasks simultaneously and prioritize effectively.
Successfully address and resolve contradictory interests and values of multiple parties.
Work independently and as part of team.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position to be filled by August 3, 2026. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls or faxes. Only complete submissions will be considered.
DEPARTMENT: Front of House
POSITION: Patron Experience Representative
REPORTS TO: Front of House Director
WORK SCHEDULE: 20–30 hours per week, evenings and weekends, with occasional weekdays as scheduled for rentals and special events
CLASSIFICATION: Seasonal part-time, non-exempt
COMPENSATION: $22.75 per hour
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks patron experience representatives. Patron experience representatives act as the first point of contact between our patrons and the Theatre. They are tasked with directing patron traffic, answering inquiries, coordinating with other departments, and more. As members of our front of house team, our patron experience representatives respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is a great fit for candidates with a strong commitment to customer service. Ideal candidates have experience in theatre house management, special events management, catering, bartending, or hotel hospitality services.
Essential Duties and Responsibilities
Serve as a house manager, usher, or concessionaire as assigned.
Support opening and closing night receptions.
Track and manage lost and found for patrons, artists, and staff.
Maintain and support Berkeley Rep’s protocols and procedures for optimal audience experience.
Leading with joy and intention, interface with patrons and artists in a welcoming and professional manner in alignment with Berkeley Rep’s commitment to inclusivity, diversity, and equity.
Collaborate with multiple departments, including production, box office, artistic, development, and marketing.
Execute other duties as assigned.
Qualifications and Skills
Two years of experience with bar/restaurant POS systems; experience with CAKE a plus.
Excellent active listening and verbal communication; English fluency is required.
Ability to lift 10–20 lbs.
Demonstrated commitment to antiracism, equity, diversity, inclusion, and access, and supporting a diverse community of patrons, artists, and staff.
Ability to balance operating quickly and efficiently with periodic lulls.
Excellent customer service skills with proven experience in a customer service environment.
Ability to problem solve, adapt, and respond to changing work situations and environments.
A friendly and approachable personality.
Ability to collaborate and communicate effectively with your teammates.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a diverse, congenial, casual environment conducive to professional growth.
Position available immediately via https://recruiting.paylocity.com/recruiting/jobs/Details/3062653/Berkeley-Repertory-Theatre/Patron-Experience-Representative . To apply, please submit a résumé and references. Persons from diverse backgrounds are highly encouraged to apply.
Online submissions only. Berkeley Rep will contact candidates of interest. Please, no calls or faxes. Only complete submissions will be considered.
Feb 19, 2025
Seasonal
DEPARTMENT: Front of House
POSITION: Patron Experience Representative
REPORTS TO: Front of House Director
WORK SCHEDULE: 20–30 hours per week, evenings and weekends, with occasional weekdays as scheduled for rentals and special events
CLASSIFICATION: Seasonal part-time, non-exempt
COMPENSATION: $22.75 per hour
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks patron experience representatives. Patron experience representatives act as the first point of contact between our patrons and the Theatre. They are tasked with directing patron traffic, answering inquiries, coordinating with other departments, and more. As members of our front of house team, our patron experience representatives respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is a great fit for candidates with a strong commitment to customer service. Ideal candidates have experience in theatre house management, special events management, catering, bartending, or hotel hospitality services.
Essential Duties and Responsibilities
Serve as a house manager, usher, or concessionaire as assigned.
Support opening and closing night receptions.
Track and manage lost and found for patrons, artists, and staff.
Maintain and support Berkeley Rep’s protocols and procedures for optimal audience experience.
Leading with joy and intention, interface with patrons and artists in a welcoming and professional manner in alignment with Berkeley Rep’s commitment to inclusivity, diversity, and equity.
Collaborate with multiple departments, including production, box office, artistic, development, and marketing.
Execute other duties as assigned.
Qualifications and Skills
Two years of experience with bar/restaurant POS systems; experience with CAKE a plus.
Excellent active listening and verbal communication; English fluency is required.
Ability to lift 10–20 lbs.
Demonstrated commitment to antiracism, equity, diversity, inclusion, and access, and supporting a diverse community of patrons, artists, and staff.
Ability to balance operating quickly and efficiently with periodic lulls.
Excellent customer service skills with proven experience in a customer service environment.
Ability to problem solve, adapt, and respond to changing work situations and environments.
A friendly and approachable personality.
Ability to collaborate and communicate effectively with your teammates.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a diverse, congenial, casual environment conducive to professional growth.
Position available immediately via https://recruiting.paylocity.com/recruiting/jobs/Details/3062653/Berkeley-Repertory-Theatre/Patron-Experience-Representative . To apply, please submit a résumé and references. Persons from diverse backgrounds are highly encouraged to apply.
Online submissions only. Berkeley Rep will contact candidates of interest. Please, no calls or faxes. Only complete submissions will be considered.
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Nov 01, 2024
Full time
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Aug 26, 2024
Full time
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Job Type: Full-time
DEPARTMENT: Patron Services
POSITION: Box Office Supervisor
REPORTS TO: Director of Ticketing and Sales
WORK SCHEDULE: Tuesday – Saturday. Evening and weekends required.
CLASSIFICATION: Annual full-time, non-exempt; benefits eligible after 90 days.
COMPENSATION: $55,000 - $57,000; DOE
POSITION SUMMARY
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking a motivated, detail-oriented, and highly organized box office supervisor. The box office supervisor is essential in supporting the director of ticketing and sales by overseeing daily operations with a focus on excellent customer service. As the primary contact for box office agents and company members, this role involves coordinating with the director to supervise and support the sales staff, address inquiries, manage escalations, and handle special requests efficiently.
This position is responsible for implementing daily operational procedures, ensuring adherence to company policies, maintaining high standards of service quality, and managing staff schedules. The box office supervisor leads by example, enhancing the team's ability to operate autonomously and address issues swiftly. A key responsibility of this role is to cultivate a 'Yes' customer service culture, empowering staff to deliver solution-oriented service that exceeds expectations. Additionally, the box office supervisor plays a pivotal role in championing the team by providing continuous support, encouragement, and professional development opportunities, all essential for fostering a responsive and customer-centric environment.
Essential Duties and Responsibilities
Staff Supervision
Supervise, train, and motivate sales agent staff.
Set a positive example and ensure that box office staff provide excellent and inclusive customer service.
Ensure accuracy and consistency of sales agent communications.
Observe, document, and share performance issues and training gaps with the director of ticketing and sales and provide timely feedback and direction to box office agents.
Relay employee and patron concerns, feedback, and events to the director of ticketing and sales.
Customer Support
Provide excellent customer support in-person, over the phone, and via email as needed.
Serve as first contact point for the donor concierge email and voicemail.
Serve as the first point of escalation to resolve customer ticket concerns.
Perform the first pass of subscription change requests, contacting subscribers as needed to gain clarity about their requests.
Assist the director of ticketing and sales in seating opening nights, as requested.
Ensure that ticketing policies and concessions are applied and communicated equitably and consistently.
Box Office Operations
Coordinate opening and closing procedures Tuesday-Saturday, including printing and distribution of tickets.
Manage external ticket sales with outside vendors, groups, and VIPs.
Track ticket allotments and entitlements and maintain holds and allocations as instructed by the director of ticketing and sales.
Ensure that appropriate employee policies and procedures are followed, including employee conduct, attendance, meal and rest breaks, and health and safety protocols.
Assist director of ticketing and sales with reporting and scheduling as needed.
Participate in meetings and coordinate with other departments as requested by the director of ticketing and sales or other department heads.
In conjunction with the marketing department and front of house, work to define, refine, and implement Berkeley Rep’s vision of exceptional customer service.
Propose and implement improvements to box office systems and practices.
Actively participate in workshops and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
All other duties as assigned.
QUALIFICATIONS AND SKILLS
Qualified candidates will demonstrate strong management and collaboration skills. The box office supervisor must be an effective delegator who can build healthy group dynamics and set high expectations with the customer service team.
Three or more years of supervisory and customer service experience required.
CRM database experience required. Knowledge and experience with Tessitura ticketing software a plus.
Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, have the flexibility to welcome and embrace change, and possess the ability to balance the challenges inherent in an active and lively theatre environment.
Exceptional organizational and multi-tasking skills.
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency.
Ability to problem solve, adapt, and respond to changing work situations and environments.
Exceptional attention to detail and commitment to follow-through.
Applicants should demonstrate a strong commitment to equity, diversity, inclusion and access, and antiracism work in the theatre.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical hospitality mean to you?”
Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description $55,000 - $57,000; DOE
Jul 30, 2024
Full time
Job Type: Full-time
DEPARTMENT: Patron Services
POSITION: Box Office Supervisor
REPORTS TO: Director of Ticketing and Sales
WORK SCHEDULE: Tuesday – Saturday. Evening and weekends required.
CLASSIFICATION: Annual full-time, non-exempt; benefits eligible after 90 days.
COMPENSATION: $55,000 - $57,000; DOE
POSITION SUMMARY
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking a motivated, detail-oriented, and highly organized box office supervisor. The box office supervisor is essential in supporting the director of ticketing and sales by overseeing daily operations with a focus on excellent customer service. As the primary contact for box office agents and company members, this role involves coordinating with the director to supervise and support the sales staff, address inquiries, manage escalations, and handle special requests efficiently.
This position is responsible for implementing daily operational procedures, ensuring adherence to company policies, maintaining high standards of service quality, and managing staff schedules. The box office supervisor leads by example, enhancing the team's ability to operate autonomously and address issues swiftly. A key responsibility of this role is to cultivate a 'Yes' customer service culture, empowering staff to deliver solution-oriented service that exceeds expectations. Additionally, the box office supervisor plays a pivotal role in championing the team by providing continuous support, encouragement, and professional development opportunities, all essential for fostering a responsive and customer-centric environment.
Essential Duties and Responsibilities
Staff Supervision
Supervise, train, and motivate sales agent staff.
Set a positive example and ensure that box office staff provide excellent and inclusive customer service.
Ensure accuracy and consistency of sales agent communications.
Observe, document, and share performance issues and training gaps with the director of ticketing and sales and provide timely feedback and direction to box office agents.
Relay employee and patron concerns, feedback, and events to the director of ticketing and sales.
Customer Support
Provide excellent customer support in-person, over the phone, and via email as needed.
Serve as first contact point for the donor concierge email and voicemail.
Serve as the first point of escalation to resolve customer ticket concerns.
Perform the first pass of subscription change requests, contacting subscribers as needed to gain clarity about their requests.
Assist the director of ticketing and sales in seating opening nights, as requested.
Ensure that ticketing policies and concessions are applied and communicated equitably and consistently.
Box Office Operations
Coordinate opening and closing procedures Tuesday-Saturday, including printing and distribution of tickets.
Manage external ticket sales with outside vendors, groups, and VIPs.
Track ticket allotments and entitlements and maintain holds and allocations as instructed by the director of ticketing and sales.
Ensure that appropriate employee policies and procedures are followed, including employee conduct, attendance, meal and rest breaks, and health and safety protocols.
Assist director of ticketing and sales with reporting and scheduling as needed.
Participate in meetings and coordinate with other departments as requested by the director of ticketing and sales or other department heads.
In conjunction with the marketing department and front of house, work to define, refine, and implement Berkeley Rep’s vision of exceptional customer service.
Propose and implement improvements to box office systems and practices.
Actively participate in workshops and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
All other duties as assigned.
QUALIFICATIONS AND SKILLS
Qualified candidates will demonstrate strong management and collaboration skills. The box office supervisor must be an effective delegator who can build healthy group dynamics and set high expectations with the customer service team.
Three or more years of supervisory and customer service experience required.
CRM database experience required. Knowledge and experience with Tessitura ticketing software a plus.
Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, have the flexibility to welcome and embrace change, and possess the ability to balance the challenges inherent in an active and lively theatre environment.
Exceptional organizational and multi-tasking skills.
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency.
Ability to problem solve, adapt, and respond to changing work situations and environments.
Exceptional attention to detail and commitment to follow-through.
Applicants should demonstrate a strong commitment to equity, diversity, inclusion and access, and antiracism work in the theatre.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical hospitality mean to you?”
Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description $55,000 - $57,000; DOE
Job Type: Temporary
Description
DEPARTMENT: Box Office
POSITION: Box Office Agent
WORK LOCATION: Downtown Berkeley (in-person)
WORK SCHEDULE: 11:30 am–7:15 pm or 8:15 pm, Tuesday–Sunday with occasional 11:30 am–5:00 pm shifts. We are looking for applicants with consistent availability for 3–4 full shifts per week including Saturdays and Sundays. Some Holidays required.
CLASSIFICATION: Over-hire, non-exempt
COMPENSATION: $22 per hour
POSITION SUMMARY
Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking part-time box office agents to provide customer service to patrons. Our box office operates year around with a seven-play subscription season and special events. As members of the box office team, our box office agents respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is best suited for candidates with a strong commitment to customer service and experience in hospitality or retail and demonstrate an interest in performing arts or not-for-profit work.
Essential Duties and Responsibilities
Provide excellent customer service in all patron interactions and communicate with patrons, guests, and artists in a welcoming and professional manner.
Answer incoming calls, assist walk-up patrons, and answer mail and email.
Sell, exchange, and return tickets for all performances sold through the box office, comps, subscriptions, and single tickets.
Alphabetize and distribute will call tickets to patrons attending the day’s performances.
Follow proper procedures in the handling of checks and credit card transactions.
Maintain daily batch reports and accurate patron records in Tessitura.
Stay up to date with ticketing policies, subscription packages, benefits, restrictions, and availability.
Package ticket orders, gift certificates, and related promotional materials for mailing.
Assist with general office work, including inventory of box office supplies, preparing mail, and replenishing brochures and postcards.
Attend at least one dress rehearsal or preview performance for every production.
Actively participate in company meetings, special events, workshops, and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
Provide cross-departmental support and perform other duties, as assigned.
Requirements
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. English fluency is required.
Comfort speaking on the phone and performing cold calls.
Ability to handle confidential information with sensitivity.
Ability to work independently and as part of a team.
Ability to problem solve, adapt, and respond to changing work situations and deadlines.
Ability to improvise and problem solve on the go.
Attention to detail and a willingness to learn.
Ability to work quickly and remain calm under pressure.
Interest in and commitment to antiracism, equity, diversity, access, and inclusion.
Experience with Word, Excel, and Outlook; knowledge of Tessitura or other ticketing software a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a diverse, congenial environment conductive to professional growth.
Position available immediately. Digital submissions only via this link . Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description: $22 per hour
Jun 25, 2024
Seasonal
Job Type: Temporary
Description
DEPARTMENT: Box Office
POSITION: Box Office Agent
WORK LOCATION: Downtown Berkeley (in-person)
WORK SCHEDULE: 11:30 am–7:15 pm or 8:15 pm, Tuesday–Sunday with occasional 11:30 am–5:00 pm shifts. We are looking for applicants with consistent availability for 3–4 full shifts per week including Saturdays and Sundays. Some Holidays required.
CLASSIFICATION: Over-hire, non-exempt
COMPENSATION: $22 per hour
POSITION SUMMARY
Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking part-time box office agents to provide customer service to patrons. Our box office operates year around with a seven-play subscription season and special events. As members of the box office team, our box office agents respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is best suited for candidates with a strong commitment to customer service and experience in hospitality or retail and demonstrate an interest in performing arts or not-for-profit work.
Essential Duties and Responsibilities
Provide excellent customer service in all patron interactions and communicate with patrons, guests, and artists in a welcoming and professional manner.
Answer incoming calls, assist walk-up patrons, and answer mail and email.
Sell, exchange, and return tickets for all performances sold through the box office, comps, subscriptions, and single tickets.
Alphabetize and distribute will call tickets to patrons attending the day’s performances.
Follow proper procedures in the handling of checks and credit card transactions.
Maintain daily batch reports and accurate patron records in Tessitura.
Stay up to date with ticketing policies, subscription packages, benefits, restrictions, and availability.
Package ticket orders, gift certificates, and related promotional materials for mailing.
Assist with general office work, including inventory of box office supplies, preparing mail, and replenishing brochures and postcards.
Attend at least one dress rehearsal or preview performance for every production.
Actively participate in company meetings, special events, workshops, and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
Provide cross-departmental support and perform other duties, as assigned.
Requirements
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. English fluency is required.
Comfort speaking on the phone and performing cold calls.
Ability to handle confidential information with sensitivity.
Ability to work independently and as part of a team.
Ability to problem solve, adapt, and respond to changing work situations and deadlines.
Ability to improvise and problem solve on the go.
Attention to detail and a willingness to learn.
Ability to work quickly and remain calm under pressure.
Interest in and commitment to antiracism, equity, diversity, access, and inclusion.
Experience with Word, Excel, and Outlook; knowledge of Tessitura or other ticketing software a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a diverse, congenial environment conductive to professional growth.
Position available immediately. Digital submissions only via this link . Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description: $22 per hour