PEOPLE'S RESOURCE CENTER

Represent PRC by providing the highest level of customer service when greeting guests and answering phones, enforcing building protocols and providing administrative support that is consistent with our mission and values. Bilingual English/Spanish is preferred. If not bilingual, obtaining conversational Spanish proficiency (training paid by employer) is required within 12 months of hire. The successful candidate will be a member of the front office team supervised by the Office Manager and work at our Westmont (Illinois, USA) location. Below are the available schedule options: Option 1: 11 hours/week: Thur: 3 pm – 9 pm; Sat: 7 am – 12 pm Option 2: 18 hours/week:  Mon, Tues, Wed: 3 pm – 9 pm Option 3: 30 hours/week (benefit eligible): Mon, Tues, Wed: 3 pm – 9 pm; Thur: 2 pm – 9 pm; Sat: 7 am – 12 pm Option 4: 40 hours/week (benefit eligible): Mon, Thur: 11:30 am – 9 pm; Tues, Wed: 12 pm – 9 pm; Sat: 7 am – 12 pm BENEFITS Medical insurance – HMO, PPO (80% Employer paid) Dental insurance – PPO (80% Employer paid) Short Term Disability & Life insurance (100% Employer paid) Flexible Spending Account participation SIMPLE IRA retirement plan and 3% company match 23 days of Paid Time Off (PTO) 12 paid holidays  ESSENTIAL FUNCTIONS Serve as the greeter for clients, employees, and volunteers providing accurate information based on program guidelines and/or directing them to their location Efficiently answer incoming calls, providing initial level of information to callers and/or transfer calls to appropriate party Retrieve, document, and process phone messages from voicemail inbox for main number as well as other voicemails as instructed Perform building and security procedures that apply to front desk reception including but not limited to timely opening and closing of the building, operational readiness, assisting with safety protocols/drills and managing use of shared keys Provide administrative support to programs and facilities as assigned Maintain an active, accurate knowledge of programs, events, and activities Coordinate the pick-up and delivery of packages via USPS, UPS, FedEx and courier mail Maintain adequate stock of general office supplies, publications and brochures in the lobby Act as interpreter for Spanish speaking clients as requested Maintain a clean and tidy reception area, waiting area and kitchen EXPERIENCE/EDUCATION High School diploma or equivalent credentials 2 years prior work experience in customer service, office management, or similar setting SKILLS/KNOWLEDGE Commitment to PRC’s mission, values, and community focus Enjoys working in a social service organization and with clients Enjoys working in a not-for-profit atmosphere Bilingual English/Spanish preferred. If not bilingual, obtaining conversational Spanish proficiency (training paid by employer) is required within 12 months of hire Able to work independently with some guidance and direction Able to exercise professional judgment to resolve moderately complex problems Excellent communication and customer service skills Able to work effectively with people from other countries and speaking other languages Must be able to manage multiple tasks at one-time Must demonstrate professionalism, flexibility, and commitment to teamwork Basic knowledge of Microsoft Word, Excel, Outlook, and Internet search engines Able to lift, pull or carry at least 25 lbs. To apply, please send your resume and minimum pay requirement to resumes@peoplesrc.org