Carter BloodCare

PRINCIPAL ACCOUNTABILITY The Customer Experience Partner (CEP) is a high-impact, high-visibility role providing customer service and experience support in the recruitment, collection, and retention of donors. In collaboration with Collections, Marketing, and Account Management teams, this position helps enhance donor and drive sponsor experience. The CEP helps to increase donor retention by providing a positive experience for donors and Carter BloodCare (CBC) staff through exceptional customer service and fostering an inclusive environment where all feel welcome. This position is responsible for supporting education-based activities, health fairs, and community events with an emphasis on high school(s) and college(s). The CEP serves as the primary intake for customer concerns, along with adherence to consistent customer service recovery and resolution. Regular full-time attendance is required during normal working hours EDUCATION High School Diploma Some college with courses in Sales, Public Relations, and/or Marketing. Sales and/or Public Relations, preferred Bilingual (Spanish) speaking, preferred EXPERIENCE Minimum of 2 years of experience in resolving customer concerns in person, preferably in a goal/quota environment SKILLS AND KNOWLEDGE Team player with a background in sales, marketing/public relations, customer service, and/or donor recruitment Ability to work closely and harmoniously with CBC's management team, mobile recruitment personnel, donor group coordinators, individual donors, collection staff, and volunteers Excellent internal/external customer service and time management skills; the ability to define and solve problems with a systematic approach and the ability to seize opportunities Organized, detail-oriented, and self-starting, with the ability to manage multiple projects simultaneously and maintain confidentiality Ability to establish and maintain ongoing relationships and gain group consensus and commitment. Helps formulate new, creative, and/or open-minded ideas and how to implement them. (e.g., customer experience, retention ideas) Punctual, with the ability to set and meet aggressive deadlines Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY This position is responsible for developing and organizing an experienced professional recruitment team that consistently delivers results in mobile recruitment operations. This position is directly responsible for planning and implementing effective strategies to manage the recruitment team’s activities and achieve established blood collection goals, meeting key performance indicators and building community relationships. This individual will provide direction for retaining current accounts, developing new accounts and focusing on controlling financial efficiencies while utilizing the current recruitment tools.  This position requires the employee to have in person interaction and coordination of work with other employees in the workplace, as well as face to face interaction with members of the public and/or donors. This position must be available for after-hours operational calls, consistent field work with their team. Regular full-time attendance is required during office hours. EDUCATION Bachelor’s degree or 5 years’ experience in blood center operations, sales, and other operations   EXPERIENCE Minimum 3 years of experience in sales and/or donor recruitment Minimum 2 years’ experience managing a team(s) SKILLS AND KNOWLEDGE Must be goal oriented, able to establish and maintain on-going relationships, organize teams, and gain group consensus and commitment Knowledge of group dynamics, direct sales, customer service, negotiation skills, and the ability to effectively implement programs Strong decision making ability is essential Requires creativity and an open mind to help formulate new recruitment ideas and ways to implement them Ability to manage multiple projects simultaneously and maintain confidentiality Must be flexible to work variable hours, be “on call” as needed, and work some weekends EQUIPMENT USED Computer and associated equipment, along with common software and CBC-specific applications/programs used by this position General office supplies and equipment Must have personal vehicle for job functions Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.   We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Various Donor Center Locations Throughout the DFW Area PRINCIPAL ACCOUNTABILITY The Phlebotomist 2 position provides a vital link in the procurement of a safe quality blood product.  Essential functions of the Phlebotomist 2 are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, provide excellent customer service and ensure compliance with regulations and standard operating procedures throughout the donation process. In the absence of a Supervisor, the position will oversee and assign responsibilities to collections staff, with the exception of hiring and/or terminations.  This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management. Additionally, the Phlebotomist 2 will be required to attend and complete annual leadership/development training resources and to mentor/assist with on-the-job development of new hire employees as well as subordinate staff.  This position may be required to participate in special projects or programs. Regular full time attendance is required during operational hours. EDUCATION High school diploma or equivalent Some college a plus EXPERIENCE 1 year general work experience, preferably working with the public, or education that includes comparable experience such as an internship or externship Customer service experience required, intern and/or externship experience will satisfy this requirement Previous Phlebotomy 1, blood banking experience or medical field experience Background in a highly regulated industry Bilingual skills and CDL driver a plus SKILLS AND KNOWLEDGE Computer knowledge Excellent customer service and verbal/written communication skills Self-motivated and positive with ability to work with others in a team atmosphere Detail-oriented in regards to document review (completeness, accurate, and legibly written), able to prioritize and manage multiple tasks Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.   We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY Under the supervision and guidance of the Contact Center management team, this position will be responsible for contacting and recruiting donors for the donor centers and specific mobile blood drives. The position is to work at a high level of performance to attain predetermined performance indicators contributing to Carter BloodCares (CBC) crucial blood inventory needs. Regular full-time attendance is required during office hours. In addition to regularly scheduled hours, schedule flexibility is required and will include evenings, weekends, and overtime as needed. EDUCATION High School Diploma or GED required Spanish speaking is a plus EXPERIENCE One year of customer service experience One year of computer experience and working knowledge of computer applications 6 Months of work in a sensitive data management or compliance regulated environment preferred SKILLS AND KNOWLEDGE Excellent customer service skills working with internal and external customers Excellent verbal communication skills (listening and speaking) Detail oriented with ability to ensure accuracy of data Strong endurance toward performing repetitive tasks Excellent ability to keep focused and stay on task Good analytical ability to determine donors eligibility Good comprehension of computers, computer applications and good typing skills Knowledge of HemaTerra programs related to scheduling donors (training provided) Knowledge of the blood donation process (training provided) Knowledge of CBCs basic guidelines pre and post blood donation (training provided) Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY The Phlebotomist 1 position provides a vital link in the procurement of a safe quality blood product.  Essential functions of the Phlebotomist 1 are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture, collection of blood products, provide excellent customer service and ensure compliance with regulations and standard operating procedures throughout the entire donation process. Regular full time attendance is required during operational hours EDUCATION High school diploma or equivalent Some college a plus EXPERIENCE 6 months to 1 year of general work experience, or education in medical field that includes comparable experience, such as an internship or externship Customer service experience required. Intern and/or externship experience will satisfy this requirement Previous blood banking experience or medical field experience a plus Prefer background in a highly regulated industry Bilingual skills and CDL driver a plus Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.   We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY This position will be under general supervision of the Fleet Manager. The Mechanic will exercise reasonable judgment in performing routine maintenance and repair of fleet vehicles. Performs repair work, diagnoses, and resolves breakdowns and other malfunctions including roadside repair in a safe, efficient, and quality manner. When needed determines to take vehicles out-of-service or put back in service based on current condition. Additionally, the mechanic will monitor and record the status of company vehicles, equipment, and related items. The employee must have the ability to handle routine documentation and paperwork regarding Fleet Maintenance records or work orders. Regular full-time attendance is required during office hours. In addition to regularly scheduled hours, this position is subject to “on-call” duties and varying shifts. A valid Texas driver’s license is required, as well as an acceptable driving record (as specified in the current Vehicle Loss Control Guide). EDUCATION High School Diploma or GED. Completion of Small Engine Repair or field-related course preferred. Completion of an automotive technical program or automotive maintenance program preferred. Texas Commercial Driver’s License preferred. ASE certification a plus. EXPERIENCE 2 years of hands-on experience in automotive or related repairs Experience with commercial vehicle repair preferred Experience using modern equipment (including computer tools) Experience with industry-related tools and equipment. SKILLLS AND KNOWLEDGE Ability to lift 50 pounds. Defensive Driving must be completed within 90 days of employment. Computer skills including apps used in iPhone and iPad and similar devices. Carter Bloodcare is an EEO/Affirmative Action employer. Carter Bloodcare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter Bloodcare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY Under the direction of Chief Information Officer (CIO), the Database and Applications Specialist (Specialist) provides support for Oracle database, blood banking, and business applications for in-house users and clients and complies with regulations by adhering to design control and quality system standards. This position follows project life cycle for assigned projects small or large.  In addition, the Specialist is responsible for data requests, user support, and troubleshooting. This position plans, coordinates, directs, designs, builds, helps develop validation plans, tests cases/matrices, and creates test data. The Specialist also performs need analysis and delivers solutions, makes recommendations, provides direction and supports the Carter BloodCare (CBC) mission and vision. The Specialist will work closely with decision makers, both internally and externally of the Information Services Department to identify, recommend, develop, implement, and support cost-effective IT software solutions for CBC. Regular, full time attendance is required during office hours. EDUCATION Minimum of a Bachelor’s Degree in Computer Science, or closely related academic discipline; at least 8 years of experience may be substituted for a Bachelor’s Degree. MA/MS Degree, preferred Degree or certificate in management, preferred Oracle Certified Professional (OCP) Certificate and or Microsoft SQL Server, a plus EXPERIENCE 8 - 10 years in a large IT environment with project planning, software development using Oracle and/or SQL databases, using related development and support tools Strong troubleshooting skills Managing small to medium size projects, from analysis to implementation SKILLS AND KNOWLEDGE Knowledge in blood banking, or with similar regulated industry, with ability to comply Strong skills with design and development of computer applications in a regulated environment Strong skills with PL/SQL, SQL Plus, SQL Loader, packages, procedures, functions and triggers, and especially extensive expertise in PL/SQL writing efficient and complex SQL queries with sub-queries. SQL Tuning using Explain PLAN and or TKPROF Utilities Data conversion, migration from one application to the new application, and interfaces among diverse applications for sharing data Proven strong skills with Oracle database and Oracle development tools, including forms/reports, WebLogic, and Apex Superior technical, analytical, and trouble shooting skills Knowledge in Microsoft SQL Server databases, Java, C++, Angular, C#, and .Net Adequacy in Linux and Windows operating systems Adequacy with project management, documentation, and training users & junior developers Excellent written and oral communication skills Openness to creativity, innovation, and change Ability to facilitate, manage, and lead, when needed Ability to seek out and share best practices Ability to grasp trends, technological changes and new developments in the IT world Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY Under direction of the Coordinator/designee of Mobile Staging and Centralized Scheduling. this position is responsible for assisting in scheduling/payroll and staffing Mobile Collections, and any other departments that can or will be assigned Centralized Scheduling to manage for scheduling/payroll. Following all staffing and scheduling/payroll guidelines. The individual must be able to handle multiple tasks simultaneously and prioritize assignments appropriately. They are expected to appropriately handle numerous telephone calls from collection staff and employ prudent decision-making skills with minimal supervisory intervention. The incumbent is also responsible for entering payroll for all mobile collection staff and any other departments that can or will be assigned to Centralized Scheduling to manage for scheduling/payroll, in a timely manner. The position is responsible for reassigning staff appropriately when indicated to ensure each collection site has resources and the ability to collect the production goal. The individual is required to maintain regular full-time attendance during business hours, and may be scheduled overtime and/or float to all areas of the department. The incumbent assists the Coordinator/designee to identify scheduling and staffing problems. Maintaining all drive changes and updates. EDUCATION Minimum High School Education or GED EXPERIENCE 1-3 years of experience in a fast paced work environment Some type of scheduling experience preferred SKILLS AND KNOWLEDGE Excellent verbal communication skills Ability to work independently Good written communication skills Ability to multi-task Good computer skills Ability to manage complex scheduling system Ability to handle multiple projects at one time Good telephone etiquette Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY The Marketing Production Specialist will be responsible for all stages of marketing project production, such as ownership of the kickoff meetings, collaborating with key personnel, allocating resources for creative copy, artwork, interactive, print, production, concepts, inventory management, and research. This position will produce effective statements of work, timelines, gather estimates, and maintain quality customer service through final delivery. This position must be proactive in communications, detail gathering, creating and ensuring accurate workflow schedules. Must be regularly available to work at least 8 hours per day, 40 hours per week, or such other days or hours as needed by the company to meet business needs. Regular full-time attendance is required during business hours. EDUCATION Bachelor’s Degree: Marketing, Advertising, Public Relations, or equivalent experience EXPERIENCE Minimum 5 years’ marketing and/or agency experience SKILLS AND KNOWLEDGE Proficient computer knowledge required including Microsoft Office, Word Excel, Outlook and PowerPoint. Project management software, Adobe Photoshop and PDF-Reader/Writer preferred. Excellent interpersonal, presentation, oral and written communication skills. Proficient ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Proficient ability to manage multiple projects and prioritize own work; ability to work well under pressure and meet deadlines. Proficient ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues, uses reason, even when dealing with emotional topics. Proficient ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. Strong ability to assess and respond quickly to projects in progress. Ability to lead and manage internal and external resources. Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.