With Love Program Support

  • With Love Oregon
  • 14555 SW 74th Ave, Tigard OR 97224
  • Mar 31, 2021
Part time Service Nonprofit-Social Services

Job Description

With Love Oregon, Inc.

14555 SW 74th Avenue, Tigard, OR 97224

www.withloveoregon.org

Job title: Program Support

Reports to: Program Supervisor 

Schedule: Part-time, hourly, 15-20 hrs./week, on-site, Monday/Wednesday/Friday

Some weekend and evening commitments throughout the year, non-befitted, non-exempt

ORGANIZATIONAL OVERVIEW:  

With Love is a local nonprofit established to support foster families as they change the lives of children ages 0-6, by providing resources that nurture dignity, hope and community. 

Our goal is to provide safe, clean and quality clothing, gear, books, diapers, and toys to help ease the transition and support children and their foster parents who many times, find out they are receiving a child mere hours before bringing them home. We are a small staff, supported primarily by a large team of volunteers. Together, we care deeply about making With Love a place where everyone feels seen, cherished, valued, and needed. 

With Love is proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our services will be. With Love does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, veteran status, disability status or other applicable characteristics protected by law. Employment is decided on the basis of qualifications, merit and organization need. 

POSITION SUMMARY:

The Program Support role assists With Love’s operations with efficiency and sustainability as we grow to serve an increasing number of foster families. The ideal candidate for this role is a highly motivated, self-starter with a solutions-focused mindset committed to project completion and excellent customer service. A flexible can-do attitude will excel in this fast-paced environment.

This position reports to the Program Supervisor  and works closely alongside the Director of Operations and other support staff. Occasionally this team member will support initiatives directly led by other staff members. Projects and tasks in this role are expected to vary by season and need. 

CORE JOB FUNCTIONS: 

SUPPORT DAILY OPERATIONS & EVENTS (90%)

  • Assist with the coordination, organization and storage of tangible goods within the warehouse & storage spaces while also supporting their effective distribution to foster families
  • Coordinate directly with foster families receiving services, both on-site and through virtual means with a consistent, positive customer service-centric attitude
  • Actively assist with receiving donations during drop-off times while engaging with and showing appreciation for the public donating goods
  • Lead volunteer groups in processing donations and supporting the facility with the most pressing tasks
  • Work alongside volunteers while supporting and appreciating those who make With Love possible 
  • Support foster family retention events by packing and/or creating event materials, documenting inventory, drafting post event recaps, facilitating post-event surveys and thanking participants & donors 
  • Support other special, seasonal events as needed including Season of Giving and the With Love’s Annual Benefit Dinner
  • Work collaboratively with Director of Operations, Programs Supervisor and other staff
  • Maintain a clean facility adhering to COVID-19 policies and procedures; performs various daily janitorial duties, including trash and recycling removal
  • Cross-train in other areas as needed
  • Work collaboratively to maintain a harmonious environment; communicate in a professional, constructive, and respectful manner
  • Effectively and promptly handle questions, concerns, suggestions with patience, kindness and attentiveness; keep Program Supervisor abreast of issues
  • Be a smiling face of With Love by providing excellent, professional customer service at all times



GENERAL ADMINISTRATIVE SUPPORT (10%)

  • Prepare and maintain comprehensive and accurate records, documentation, reports, and communications 
  • Support engaging social media, newsletters, and event materials with photos and stories
  • Answer incoming emails and phone calls in a polite and professional manner and accurately relay messages
  • Handle confidential information and sensitive matters in person, over the phone and in writing 
  • Perform other duties as requested, directed, or assigned by the Programs Supervisor and/or Director of Operations

REQUIRED QUALIFICATIONS

  • High School Diploma or G.E.D.
  • Ability to attend and participate in required With Love training(s) 
  • Self-starter who takes initiative with a persevering attitude
  • Thrives in a fast-paced environment
  • Strong ability to multitask and prioritize, with excellent problem-solving skills; detailed oriented and flexible in a fast-paced environment
  • Professional demeanor and ability to connect and communicate with a wide range of staff, volunteers, donors, and foster families
  • Ability to act as a steward of With Love’s resources and mission/vision/values by training, modeling and promoting sustainable behaviors/operations  
  • Experience working with spreadsheet and document software; Google Suite & Microsoft Office
  • Able to read, write, speak, hear and understand verbal and written English; Spanish speaking a plus
  • Must pass a criminal background check and have a valid Oregon driver’s license and clean DMV record
  • Demonstrate commitment to high professional ethical standards and a diverse workplace

DESIRED EXPERIENCE | KNOWLEDGE | ABILITIES

  • 1-2+ years of experience in operations preferred but not required
  • Previous experience working at a non-profit ideal 
  • Experience working with a small, complex team preferred
  • Experience working in a lean, start-up, growth environment that requires urgency and positivity with volunteers, donors and community members
  • Effective communication skills, both oral and written, including the ability to interact well with the organization’s community of staff, volunteers, fosters families and guests
  • Ability to exercise good judgment and manage competing demands; must be able to efficiently handle multiple time-sensitive priorities throughout the work day 

WORKING ENVIRONMENT

  • Work is performed both indoors and outdoors, rain or shine
  • General work hours fall on Monday, Wednesday and Friday between 9:30 am and 4 pm
  • Occasional evenings and weekends, with early morning flexibility as needed

PHYSICAL REQUIREMENTS

  • Ability to be on your feet for long periods of time; extensive periods of standing and walking 
  • Ability to repeatedly lift and carry objects of 50+ lbs., bend, stoop, kneel, crouch, push and other moderate - strenuous activities

SALARY 

$14-$16/hour DOE. 

HOW TO APPLY

Please submit a resume and cover letter to With Love’s online portal https://www.withloveoregon.org/jobs-and-internships

Professional references will be requested for final candidates. The applications are reviewed on a rolling basis and accepted until the position is filled. 

Occupations

Front Desk-Reception, Shipping and Receiving-Warehousing, Retail-Counter Sales and Cashier, Retail Customer Service, General-Other: Customer Support-Client Care, Sales Support-Assistance

URL

https://www.withloveoregon.org/jobs-and-internships

Salary

$14-$16/hour. DOE

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