Assistant Manager of Floor Operations

About Drexel

Drexel is a comprehensive global research university ranked among the top 100 in the nation. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel is one of Philadelphia's top 10 private employers, and a major engine for economic development in the region. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

The Academy of Natural Sciences of Drexel University is seeking an Assistant Manager of Floor Operations.  This role will assist the Manager of Visitor Services and Floor Operations in managing the department’s daily operation, provide excellent customer service, and ensure quality visitor experience daily.

Essential Functions

• Provide high quality customer service for all public programs, including general admission, education and group visits – from the first point of contact through the end of the visit
• Respond to customer calls and emails
• Act as a point person for museum staff
• Support AV team as needed with auditorium operations
• Assist Security team to resolve any emergency situations, including fire alarms and other building emergencies, first aid and lost children
• Assist other departments with access to the information within Siriusware for reporting, particularly Education and Accounting departments
• Work with Education department to ensure seamless delivery of daily programming
• Follow all cash handling, opening and closing procedures
• Collaborate with Manager of Visitor Services and Floor Operations and appropriate Education staff to resolve customer questions and concerns.
• Provide supervision of full and part time cashier positions and birthday party host.
• Assist Manager of Floor Operations with creating reports and keeping transactions accurate and up to date.
• Assist Manager of Visitor Services when necessary to fill cashier shifts.
• Work with Manager of Operations to implement processes and procedures to manage Birthday Party operations.
• Work with Manager of Operations to implement processes and procedures to manage Special Exhibit Hall daily operations
• Perform additional duties as assigned

Required Qualifications

• Bachelor’s Degree
• Minimum of one year of related experience

Preferred Qualifications

• Ability to perform problem solving
• Ability to communicate with intern and external contact persons
• Supervisory experience 

Location

Center City, Philadelphia, PA

Additional Information

This position is classified as Non-Exempt with a salary grade of F. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

https://careers.drexel.edu/en-us/job/496039/assistant-manager-of-floor-operations