APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Warehouse Manager, assist a warehouse team responsible for organizing and maintaining a food warehouse and with increasing the efficiency and timely delivery of food pantry services to persons living with HIV/AIDS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Deliver food and hygiene items to NOLP’s food pantry sites, including those managed by collaborative agencies.
Unload site’s weekly food delivery and set up food preparation shelves.
Distribute NOLP’s groceries to clients as needed.
Assist in completing intake on incoming clients and volunteers when needed, always behaving in a courteous, respectful and helpful manner.
Fill in as needed for NOLP’s Site Coordinators at NOLP locations.
Supervise volunteers and maintain an accurate accounting of volunteer hours; assist Volunteer Coordinator with volunteer recruitment activities, as well as training and scheduling of volunteers assigned to warehouse or food drive duties.
Maintain an accurate weekly inventory of food stock, including completing data entry in NOLP’s inventory program.
Organize, clean and maintain the warehouse, which includes stocking freezer, cooler and shelves and preparing client pre-bagged groceries.
Drive a 5-ton truck to make deliveries and pickups.
Assist with the maintenance of the program’s delivery vehicles (e.g., cleaning and awareness of routine mechanical service).
Provide driving assistance in coordination with APLA’s revenue producing events.
Assist with the receipt of program-specific deliveries and verify shipments.
Assist with donation solicitation by maintaining NOLP’s presence during weekend food drive activities.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school graduate required; minimum of one year of experience interacting with the public required; experience in warehouse or stock room helpful and experience with driving delivery vehicles. Must demonstrate a history of a clean driving record.
Knowledge of:
Stockroom procedures; Microsoft Word and Excel preferred; retail food sales practices and stock room procedures preferred.
Ability to:
Drive a 5-ton truck; operate a computer using Microsoft Word and Excel; operate warehouse equipment including a forklift and pallet jack; complete assigned tasks to completion; handle multiple projects simultaneously; work and communicate with people from a variety of ethnic and cultural backgrounds; supervise assigned volunteers; meet deadlines; function with minimal supervision; maintain complex inventory records; work in an organized and systematic fashion; respond with sensitivity to people with HIV/AIDS; demonstrate professional verbal and written communication skills and professional customer service.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an active position that requires regular bending, reaching stooping, lifting and moving of stock weighing 50 pounds or more and driving a 5-ton truck to make deliveries and pickups.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Apr 15, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Warehouse Manager, assist a warehouse team responsible for organizing and maintaining a food warehouse and with increasing the efficiency and timely delivery of food pantry services to persons living with HIV/AIDS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Deliver food and hygiene items to NOLP’s food pantry sites, including those managed by collaborative agencies.
Unload site’s weekly food delivery and set up food preparation shelves.
Distribute NOLP’s groceries to clients as needed.
Assist in completing intake on incoming clients and volunteers when needed, always behaving in a courteous, respectful and helpful manner.
Fill in as needed for NOLP’s Site Coordinators at NOLP locations.
Supervise volunteers and maintain an accurate accounting of volunteer hours; assist Volunteer Coordinator with volunteer recruitment activities, as well as training and scheduling of volunteers assigned to warehouse or food drive duties.
Maintain an accurate weekly inventory of food stock, including completing data entry in NOLP’s inventory program.
Organize, clean and maintain the warehouse, which includes stocking freezer, cooler and shelves and preparing client pre-bagged groceries.
Drive a 5-ton truck to make deliveries and pickups.
Assist with the maintenance of the program’s delivery vehicles (e.g., cleaning and awareness of routine mechanical service).
Provide driving assistance in coordination with APLA’s revenue producing events.
Assist with the receipt of program-specific deliveries and verify shipments.
Assist with donation solicitation by maintaining NOLP’s presence during weekend food drive activities.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school graduate required; minimum of one year of experience interacting with the public required; experience in warehouse or stock room helpful and experience with driving delivery vehicles. Must demonstrate a history of a clean driving record.
Knowledge of:
Stockroom procedures; Microsoft Word and Excel preferred; retail food sales practices and stock room procedures preferred.
Ability to:
Drive a 5-ton truck; operate a computer using Microsoft Word and Excel; operate warehouse equipment including a forklift and pallet jack; complete assigned tasks to completion; handle multiple projects simultaneously; work and communicate with people from a variety of ethnic and cultural backgrounds; supervise assigned volunteers; meet deadlines; function with minimal supervision; maintain complex inventory records; work in an organized and systematic fashion; respond with sensitivity to people with HIV/AIDS; demonstrate professional verbal and written communication skills and professional customer service.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an active position that requires regular bending, reaching stooping, lifting and moving of stock weighing 50 pounds or more and driving a 5-ton truck to make deliveries and pickups.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies. The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Creates digital images of paperwork to be stored in the electronic medical record.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Performs other clerical tasks as needed, such as answering phones and faxing.
Suggests means by which procedures for maintaining medical records can be improved upon.
Monitor a centralized eCW fax and appropriately distribute received records/information.
Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records.
Contribute to departmental quality initiative or similar projects.
Act as back-up for referral coordinators when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.
Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.
Knowledge of:
Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.
Ability to:
Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
Apr 09, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies. The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Creates digital images of paperwork to be stored in the electronic medical record.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Performs other clerical tasks as needed, such as answering phones and faxing.
Suggests means by which procedures for maintaining medical records can be improved upon.
Monitor a centralized eCW fax and appropriately distribute received records/information.
Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records.
Contribute to departmental quality initiative or similar projects.
Act as back-up for referral coordinators when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.
Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.
Knowledge of:
Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.
Ability to:
Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner.
Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner.
Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
Serves as clinic liaison to outside agencies and partners.
Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
Involve in all quality improvement and other team projects actively.
Reporting of incoming and outgoing calls logs to the supervisor as needed.
Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English required
Knowledge of:
Basic medical terminology and patient care methods, techniques and healthcare background.
Methods and standard procedures for the maintenance of medical records.
Safety policies and safe practices applicable to the work.
Effective communication skills; general computer knowledge.
Knowledgeable with CPT and ICD-9 codes.
Knowledge of insurances, managed care and IPA’s
Ability to:
Prioritized work load and maintained an organized work space
Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA.
Communicate clearly and effectively, both orally and in writing.
Operate a computer and standard business software.
Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Apr 05, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner.
Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner.
Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
Serves as clinic liaison to outside agencies and partners.
Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
Involve in all quality improvement and other team projects actively.
Reporting of incoming and outgoing calls logs to the supervisor as needed.
Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English required
Knowledge of:
Basic medical terminology and patient care methods, techniques and healthcare background.
Methods and standard procedures for the maintenance of medical records.
Safety policies and safe practices applicable to the work.
Effective communication skills; general computer knowledge.
Knowledgeable with CPT and ICD-9 codes.
Knowledge of insurances, managed care and IPA’s
Ability to:
Prioritized work load and maintained an organized work space
Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA.
Communicate clearly and effectively, both orally and in writing.
Operate a computer and standard business software.
Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the HR Generalist, the Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organizations human resource department.
Essential Duties and Responsibilities:
Prepares check request for all HR expenses and keeps a running total of all expenses by expense code in the budget excel spreadsheet.
Regularly convert active files to term files, inclusive of employee, confidential and I-9 files. File appropriately and move them over to correct termination cabinets.
Purge files at year-end and prepare boxes to send them to offsite storage.
Oversee company recognition programs: birthdays, milestones, and shout outs. Identify ways to enhance the employee recognition program and provide recommendations to the HR Generalist.
Run monthly compliance reports: Physicals, Flu Shot, Professional License, TB Screening, Tdap, NPDB, CPR, Auto Insurance, Core Competency, Driver’s License, and right to work.
First point of contact for compliance documents and follow up with employees as needed to maintain compliance.
Upload documents to Paycom.
Maintains the integrity and confidentiality of human resource files and records.
Assist in notifying employees of changes in status.
This includes creating offer letters, badges, changing pay grades and updating job codes in Paycom as needed, collecting signed job descriptions, and notifying IT and Support Services of changes.
Update the organization chart:
new hires, transfers, and title changes on a weekly basis
terminations and open positions are immediate changes
Create monthly newsletters for all staff. Connect with managers for program highlights, Communications department for company events and include safety tips.
Oversee uniforms. This includes placing uniform orders, tracking orders, and maintaining inventory status.
Complete employee verification requests.
Assist with posting of open positions on external job boards.
Coordinate the onboarding process for temporary employees and interns, which includes collecting all documents for hiring.
May at times be required to assist in creating salary grids for offers to be approved by management, extends offers, and create contingent offer letters for new hires.
Act as back up for new hire onboarding.
Act as back up for intern orientation.
Assist with special projects when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Associate degree in HR or a related field and one-year HR experience or HS Diploma/ GED and three years administrative experience of which one year must have been in HR.
Experienced with database systems.
Experience with HR Information systems.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite.
Knowledge of:
Human resource information system (HRIS) preferable Paycom
Ability to:
Work in a fast-paced environment.
Manage sensitive and confidential information.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 15 pounds or less. Prolonged periods of sitting at a desk and working on a computer.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/transgender/veteran.
Jan 09, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the HR Generalist, the Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organizations human resource department.
Essential Duties and Responsibilities:
Prepares check request for all HR expenses and keeps a running total of all expenses by expense code in the budget excel spreadsheet.
Regularly convert active files to term files, inclusive of employee, confidential and I-9 files. File appropriately and move them over to correct termination cabinets.
Purge files at year-end and prepare boxes to send them to offsite storage.
Oversee company recognition programs: birthdays, milestones, and shout outs. Identify ways to enhance the employee recognition program and provide recommendations to the HR Generalist.
Run monthly compliance reports: Physicals, Flu Shot, Professional License, TB Screening, Tdap, NPDB, CPR, Auto Insurance, Core Competency, Driver’s License, and right to work.
First point of contact for compliance documents and follow up with employees as needed to maintain compliance.
Upload documents to Paycom.
Maintains the integrity and confidentiality of human resource files and records.
Assist in notifying employees of changes in status.
This includes creating offer letters, badges, changing pay grades and updating job codes in Paycom as needed, collecting signed job descriptions, and notifying IT and Support Services of changes.
Update the organization chart:
new hires, transfers, and title changes on a weekly basis
terminations and open positions are immediate changes
Create monthly newsletters for all staff. Connect with managers for program highlights, Communications department for company events and include safety tips.
Oversee uniforms. This includes placing uniform orders, tracking orders, and maintaining inventory status.
Complete employee verification requests.
Assist with posting of open positions on external job boards.
Coordinate the onboarding process for temporary employees and interns, which includes collecting all documents for hiring.
May at times be required to assist in creating salary grids for offers to be approved by management, extends offers, and create contingent offer letters for new hires.
Act as back up for new hire onboarding.
Act as back up for intern orientation.
Assist with special projects when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Associate degree in HR or a related field and one-year HR experience or HS Diploma/ GED and three years administrative experience of which one year must have been in HR.
Experienced with database systems.
Experience with HR Information systems.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite.
Knowledge of:
Human resource information system (HRIS) preferable Paycom
Ability to:
Work in a fast-paced environment.
Manage sensitive and confidential information.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 15 pounds or less. Prolonged periods of sitting at a desk and working on a computer.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/transgender/veteran.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $26.80 – $31.39 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the guidance of the Associate Director of Human Resources, the Credentialing Coordinator is responsible for the timely gathering, reviewing and compiling of provider application information to be submitted to the appropriate credentialing service. Ensures interpretation and compliance with the appropriate credentialing regulations. Acts as the liaison between the credentialing services and APLA Health & Wellness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for the timely gathering and submitting for processing to IPA’s and health plans on an ongoing basis, all credentialing and re-appointment applications.
Sit with provider to complete credentialing application when necessary.
Tracks all pending applications and notifies the Associate Director of Human Resources of any challenges with obtaining provider information.
Responsible for reviewing and verifying all credentialing documentation for providers, confirming consistency and accuracy based on regulatory requirements.
Coordinates review and approval of clean files by the Medical Director, Behavioral Health Director and Dental Director.
Prepares credentialing documentation for the Risk Management and Compliance Committee.
Prepares credentialing documents for approval from the Medical Director, Dental Director, or Behavioral Health Director, CEO and the Board.
Assists Associate Director with credentialing audits.
Maintains accuracy and integrity of the CAQH and credentialing tracking databases.
Maintains provider credentialing files in Paycom and conducts internal file audits to ensure accuracy and efficiency throughout the credentialing process.
Responsible for obtaining monthly reports from IPA’s and health plans.
Responsible for scanning, uploading and filing of all credentialing documents to ensure a paperless environment.
Coordinate any new training from health plans with provider.
Obtain privileging and competency documentation for clinical staff.
Works with internal and external customers on day-to-day credentialing and privileging issues and requests as they arise.
Complete provider directory updates as needed.
Conduct new hire credentialing orientation.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
AA degree and 2 years credentialing experience in a healthcare environment or HS diploma and 4 years’ experience. Must be detailed oriented and possess strong organizational skills. Possess effective oral and written communication skills, proficient in the use of Microsoft Office: Word, and Excel. Previous experience with Paycom or other HRIS application a plus.
Knowledge of:
CAQH preferred.
Ability to:
Work with people of diverse cultural, educational, social and economic backgrounds. Must possess the ability to follow instructions and exercise good judgment. Ability to thrive in a fast paced dynamic work environment and meet all deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. May be required to drive to other APLA sites to obtain credentialing information.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Jan 08, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $26.80 – $31.39 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the guidance of the Associate Director of Human Resources, the Credentialing Coordinator is responsible for the timely gathering, reviewing and compiling of provider application information to be submitted to the appropriate credentialing service. Ensures interpretation and compliance with the appropriate credentialing regulations. Acts as the liaison between the credentialing services and APLA Health & Wellness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for the timely gathering and submitting for processing to IPA’s and health plans on an ongoing basis, all credentialing and re-appointment applications.
Sit with provider to complete credentialing application when necessary.
Tracks all pending applications and notifies the Associate Director of Human Resources of any challenges with obtaining provider information.
Responsible for reviewing and verifying all credentialing documentation for providers, confirming consistency and accuracy based on regulatory requirements.
Coordinates review and approval of clean files by the Medical Director, Behavioral Health Director and Dental Director.
Prepares credentialing documentation for the Risk Management and Compliance Committee.
Prepares credentialing documents for approval from the Medical Director, Dental Director, or Behavioral Health Director, CEO and the Board.
Assists Associate Director with credentialing audits.
Maintains accuracy and integrity of the CAQH and credentialing tracking databases.
Maintains provider credentialing files in Paycom and conducts internal file audits to ensure accuracy and efficiency throughout the credentialing process.
Responsible for obtaining monthly reports from IPA’s and health plans.
Responsible for scanning, uploading and filing of all credentialing documents to ensure a paperless environment.
Coordinate any new training from health plans with provider.
Obtain privileging and competency documentation for clinical staff.
Works with internal and external customers on day-to-day credentialing and privileging issues and requests as they arise.
Complete provider directory updates as needed.
Conduct new hire credentialing orientation.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
AA degree and 2 years credentialing experience in a healthcare environment or HS diploma and 4 years’ experience. Must be detailed oriented and possess strong organizational skills. Possess effective oral and written communication skills, proficient in the use of Microsoft Office: Word, and Excel. Previous experience with Paycom or other HRIS application a plus.
Knowledge of:
CAQH preferred.
Ability to:
Work with people of diverse cultural, educational, social and economic backgrounds. Must possess the ability to follow instructions and exercise good judgment. Ability to thrive in a fast paced dynamic work environment and meet all deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. May be required to drive to other APLA sites to obtain credentialing information.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform the procedures of the dental clinic front office, including but not limited to the areas of:
Efficient Patient Service Care
Patient Registration
Casewatch Registration
Eligibility Verification
Appointment Scheduling
Communication of Dental Benefits to Patients
Incoming and outgoing referral processing
Patient Treatment presentation
Work with the clinical team to effectively manage daily patient flow
Follow and demonstrate commitment to APLAs Health policies and procedures
Create a welcoming environment in the front office
Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
Have patients complete all necessary forms and documentation necessary for registration purposes.
Explain and Communicate benefits and dental needs with patients after examinations.
Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
Manage and retrieve incoming faxes in RingCentral
Coordinate transportation for patients as needed.
Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
Update Casewatch eligibility every 6 months as required by the DHSP Program.
Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
Collect payment from patients before services are rendered when necessary.
Act as liaison between dental providers and Finance Department as it relates to billing.
Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
Work closely with management regarding client grievances and concerns about treatment.
Perform and assist as a chair-side dental assistant
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Must be a high school graduate or equivalent
A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
Experience with patient registration and financial screening
Experience working with multiple benefits coverage programs, including private insurance and government programs
Experience working in a Federally Qualified Health Center preferred
X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
Bilingual (English/Spanish) preferred
CPR Certified
Knowledge of:
Working Knowledge of Microsoft Office Software
Apply knowledge of ADA procedures and codes
Knowledge of the principals and practice of modern dentistry
General HIV/AIDS health issues
General medical and dental terminology; current ICD and CPT coding
Universal precautions and infection control
OSHA and HIPAA regulations
eClinicalWorks or similar electronic health record system
DEXIS imaging software
Ability to:
Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
Communicate effectively and courteously with tact, diplomacy, and poise
Multitask efficiently
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Jan 05, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform the procedures of the dental clinic front office, including but not limited to the areas of:
Efficient Patient Service Care
Patient Registration
Casewatch Registration
Eligibility Verification
Appointment Scheduling
Communication of Dental Benefits to Patients
Incoming and outgoing referral processing
Patient Treatment presentation
Work with the clinical team to effectively manage daily patient flow
Follow and demonstrate commitment to APLAs Health policies and procedures
Create a welcoming environment in the front office
Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
Have patients complete all necessary forms and documentation necessary for registration purposes.
Explain and Communicate benefits and dental needs with patients after examinations.
Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
Manage and retrieve incoming faxes in RingCentral
Coordinate transportation for patients as needed.
Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
Update Casewatch eligibility every 6 months as required by the DHSP Program.
Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
Collect payment from patients before services are rendered when necessary.
Act as liaison between dental providers and Finance Department as it relates to billing.
Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
Work closely with management regarding client grievances and concerns about treatment.
Perform and assist as a chair-side dental assistant
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Must be a high school graduate or equivalent
A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
Experience with patient registration and financial screening
Experience working with multiple benefits coverage programs, including private insurance and government programs
Experience working in a Federally Qualified Health Center preferred
X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
Bilingual (English/Spanish) preferred
CPR Certified
Knowledge of:
Working Knowledge of Microsoft Office Software
Apply knowledge of ADA procedures and codes
Knowledge of the principals and practice of modern dentistry
General HIV/AIDS health issues
General medical and dental terminology; current ICD and CPT coding
Universal precautions and infection control
OSHA and HIPAA regulations
eClinicalWorks or similar electronic health record system
DEXIS imaging software
Ability to:
Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
Communicate effectively and courteously with tact, diplomacy, and poise
Multitask efficiently
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the Direction of the Food Pantry Supervisor of the Necessities of Life Program (NOLP), promote access to food and nutrition education services to people with HIV through the recruitment and coordination of volunteers, recruitment and engagement of clients, and food distribution.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for the recruitment, retention, and collection of all volunteer documents that includes processing and electronically filing.
Assess volunteers’ skills, interests, availability, etc., match volunteers with appropriate placements and maintain a roster of NOLP volunteers
Develop and maintain volunteer resources information and protocols including orientation, policies and procedure documents and volunteer related program publications
Create and manage volunteer development and quality assurance questionnaires used by Volunteer Resources
Participate in community meetings to promote NOLP services
Engage community partners to assess opportunities to recruit new clients to NOLP
Participate in program Outreach Meetings to support the recruit new clients and track progress.
Assist clients with completion of NOLP application forms and related paperwork and data entry.
Assist with food pantry distributions as needed.
Acts as a liaison with agencies that host NOLP food distribution sites in the collection and reporting of client-level data.
Enter client-level data into Casewatch
Collect, process and electronically file client level paperwork that includes enrollment forms and shopping vouchers.
Participate in program quality management processes.
Participate in events that promote gain of knowledge to support good health outcomes for NOLP’s clients.
Assist with the completion of monthly reports.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High School diploma (or GED equivalent) required. Bachelor’s degree in health education or a human services related major/minor preferred. Previous experience in social services preferred. Fluent in Spanish language preferred.
Knowledge of:
Word processing, database operations, spreadsheets, PowerPoint and internet searches.
Ability to:
Communicate effectively with a diverse population. Identify and update community resources; operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines. Demonstrate exemplary customer service with an emphasis on engaging clients and service providers.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 50 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran
Dec 29, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the Direction of the Food Pantry Supervisor of the Necessities of Life Program (NOLP), promote access to food and nutrition education services to people with HIV through the recruitment and coordination of volunteers, recruitment and engagement of clients, and food distribution.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for the recruitment, retention, and collection of all volunteer documents that includes processing and electronically filing.
Assess volunteers’ skills, interests, availability, etc., match volunteers with appropriate placements and maintain a roster of NOLP volunteers
Develop and maintain volunteer resources information and protocols including orientation, policies and procedure documents and volunteer related program publications
Create and manage volunteer development and quality assurance questionnaires used by Volunteer Resources
Participate in community meetings to promote NOLP services
Engage community partners to assess opportunities to recruit new clients to NOLP
Participate in program Outreach Meetings to support the recruit new clients and track progress.
Assist clients with completion of NOLP application forms and related paperwork and data entry.
Assist with food pantry distributions as needed.
Acts as a liaison with agencies that host NOLP food distribution sites in the collection and reporting of client-level data.
Enter client-level data into Casewatch
Collect, process and electronically file client level paperwork that includes enrollment forms and shopping vouchers.
Participate in program quality management processes.
Participate in events that promote gain of knowledge to support good health outcomes for NOLP’s clients.
Assist with the completion of monthly reports.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High School diploma (or GED equivalent) required. Bachelor’s degree in health education or a human services related major/minor preferred. Previous experience in social services preferred. Fluent in Spanish language preferred.
Knowledge of:
Word processing, database operations, spreadsheets, PowerPoint and internet searches.
Ability to:
Communicate effectively with a diverse population. Identify and update community resources; operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines. Demonstrate exemplary customer service with an emphasis on engaging clients and service providers.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 50 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $87,505 - $114,007 annually. Salary is commensurate with experience.
POSITION SUMMARY:
The Senior Program Manager, Housing Support Services is responsible for the administrative oversight of contracts, client programs, and services of the South Bay Regional Office, the West Hollywood Regional Office, and the South Central Regional Office. S/he will be responsible to ensure all contractual obligations are met and oversee the provision of all client services within these programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide oversight and ensure contract compliance with various federal, state, and city government grantees including LAHD, City of West Hollywood, and HACLA.
Provide leadership and direction to ensure that organizational standards and policies are implemented and followed.
Facilitate professional staff development and training. Mentor, guide, and coach staff to expand their skills and capabilities.
Collaborate with funders and community partners. Attend various community meetings to build relationships, improve program effectiveness, and ensure best standards and practice in meeting the needs of the clients.
Collaborate with the finance department to monitor budgets of the various contracts. Ensure effective fiscal management in accordance with contract requirements.
Ensure coordination of client services with other Alliance programs.
Provide oversight for appropriate client data collection and tracking. Ensure reporting requirements are met according to contractual obligations.
Maintains staff by recruiting, selecting, orienting and training employees.
Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results through the completion of staff goals, evaluations and disciplinary action.
Responsible for approving staff time cards and time off requests.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Masters level degree in social services or a related field.
Working knowledge of HOPWA policies and procedures.
Minimum of 2.5 years' experience in program management or supervising case management or housing specialist staff working with HIV, homeless, or other underserved populations.
Excellent organizational skills with the ability to handle multiple projects.
Excellent verbal and written communication skills.
Ability to work collaboratively with other personnel, outside service providers and funders.
Knowledge of:
HOPWA policies and procedures
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination or Medical/Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Nov 30, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $87,505 - $114,007 annually. Salary is commensurate with experience.
POSITION SUMMARY:
The Senior Program Manager, Housing Support Services is responsible for the administrative oversight of contracts, client programs, and services of the South Bay Regional Office, the West Hollywood Regional Office, and the South Central Regional Office. S/he will be responsible to ensure all contractual obligations are met and oversee the provision of all client services within these programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide oversight and ensure contract compliance with various federal, state, and city government grantees including LAHD, City of West Hollywood, and HACLA.
Provide leadership and direction to ensure that organizational standards and policies are implemented and followed.
Facilitate professional staff development and training. Mentor, guide, and coach staff to expand their skills and capabilities.
Collaborate with funders and community partners. Attend various community meetings to build relationships, improve program effectiveness, and ensure best standards and practice in meeting the needs of the clients.
Collaborate with the finance department to monitor budgets of the various contracts. Ensure effective fiscal management in accordance with contract requirements.
Ensure coordination of client services with other Alliance programs.
Provide oversight for appropriate client data collection and tracking. Ensure reporting requirements are met according to contractual obligations.
Maintains staff by recruiting, selecting, orienting and training employees.
Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results through the completion of staff goals, evaluations and disciplinary action.
Responsible for approving staff time cards and time off requests.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Masters level degree in social services or a related field.
Working knowledge of HOPWA policies and procedures.
Minimum of 2.5 years' experience in program management or supervising case management or housing specialist staff working with HIV, homeless, or other underserved populations.
Excellent organizational skills with the ability to handle multiple projects.
Excellent verbal and written communication skills.
Ability to work collaboratively with other personnel, outside service providers and funders.
Knowledge of:
HOPWA policies and procedures
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination or Medical/Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
POSITION SUMMARY:
This position is responsible for the management of the daily operations of Utilization Management (UM) at APLA Health and Wellness (APLAHW). This position will ensure that all processes, programs and operations of utilization management are fully implemented for APLAHW.
The Utilization Manager will be proactive in establishing collaborative working relationships with each member of the Care Delivery team to assure a sound Utilization Management Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops and Implements a standardized Utilization Management Program to ensure that all functions meet internal, Government, Health Plan/IPA and medical group requirements.
Ensures staff competency utilizing inter-rater reliability tools and evidence-based criteria for utilization review.
Develop, implement and maintain compliance, policies and procedures regarding medical utilization management functions.
Establishes excellent working relationships with all internal/external constituents and staff, including the Chief Medical Officer, clinic directors and site medical directors. Promotes collaborative relationships. Works cooperatively with other managers in the Quality Department, including the quality manager and risk/compliance manager.
Participates in the collection, analysis and reporting of data relevant to utilization management.
Collaborates with the Quality Director to identify opportunities for process improvements in Utilization management that are consistent with the organization’s vision and strategic long term goals.
Develop, implement, and maintain utilization management programs to facilitate the use of appropriate medical resources and decrease the business unit's financial exposure.
Compile and review multiple reports on work function activities for statistical and financial tracking purposes to identify utilization trends and make recommendations to management.
Communicates with the staff both verbally and in writing to convey health plan, contract or operations information to ensure all staff members have a consistent and appropriate knowledge base to perform their duties.
Promotes staff growth and development by identifying educational opportunities to increase efficiency and maintain compliance with industry standards.
Participates in staff meetings, assuring policy and procedures are adhered to and, when necessary, modified to address changing strategic objectives.
Supervise a staff of referral coordinators, currently consisting of one supervisor and 5 other referral coordinators; Supervise at least 2 patient engagement and retention specialists; Supervise at least 2 medical records coordinator.
Optimize processes and workflows for the UM staff.
Ensure the referrals staff are meeting key quality and risk management goals and referrals are being properly tracked.
Hire and train new UM staff as needed.
Manage the medical group’s referral filter tool, flagging questionable referrals for further evaluation by the site medical director.
Supervise staff who are monitoring patients in emergency departments and hospitals in real time and ensuring that such patient receive appropriate follow up by clinical staff. If necessary, this may require directly contacting patients to coordinate care to minimize risk of hospital readmission.
Ensure that high utilizing patients are appropriately engaged in case management programs
Report key UM metrics at monthly agency quality meetings
Lead monthly UM committee meetings
Other duties may be assigned to meet business needs
REQUIREMENTS:
Training and Experience:
Five (5) years’ utilization/care management experience in a clinical or managed care setting preferred.
Four (4) years management/supervisory experience (in a formal or informal role) preferred.
Requires either a Bachelor’s degree in Nursing (RN with active California certification) or other Healthcare related field like MPH, MHA, MBA/MS in healthcare related filed
Basic computer skills in a Windows operating environment including Microsoft Word, Excel, and an e-mail system.
Must be a dynamic leader, able to navigate a complex environment, with excellent verbal and written communication skills, as well as strong operations experience.
Effective influencing, negotiation, relationship-building and communication skills are essential.
Effective employee management skills.
Possess strong leadership, critical-thinking and motivational skills/abilities.
Excellent problem-solving and organizational skills required.
Knowledge of:
Knowledge of InterQual and/or Milliman software preferred.
Knowledge of electronic health records systems (eclinicalworks preferred).
Knowledge of ambulatory healthcare delivery and management.
Knowledge of NCQA, DMHC, CMS and other regulatory agency requirements pertaining to delivery of health care in the managed care setting.
Ability to:
Ability and willingness to travel among APLAHW locations.
Manage people through change.
Demonstrate flexibility through change.
Lead and form a collaborative team.
Work effectively under pressure due to changing priorities.
Independently and self-direct activities.
Work effectively, establish, and promote positive relationships.
Adapt quickly to changing conditions while managing multiple priorities.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and Booster require or Medical/Religious Exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Oct 23, 2023
Full time
POSITION SUMMARY:
This position is responsible for the management of the daily operations of Utilization Management (UM) at APLA Health and Wellness (APLAHW). This position will ensure that all processes, programs and operations of utilization management are fully implemented for APLAHW.
The Utilization Manager will be proactive in establishing collaborative working relationships with each member of the Care Delivery team to assure a sound Utilization Management Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops and Implements a standardized Utilization Management Program to ensure that all functions meet internal, Government, Health Plan/IPA and medical group requirements.
Ensures staff competency utilizing inter-rater reliability tools and evidence-based criteria for utilization review.
Develop, implement and maintain compliance, policies and procedures regarding medical utilization management functions.
Establishes excellent working relationships with all internal/external constituents and staff, including the Chief Medical Officer, clinic directors and site medical directors. Promotes collaborative relationships. Works cooperatively with other managers in the Quality Department, including the quality manager and risk/compliance manager.
Participates in the collection, analysis and reporting of data relevant to utilization management.
Collaborates with the Quality Director to identify opportunities for process improvements in Utilization management that are consistent with the organization’s vision and strategic long term goals.
Develop, implement, and maintain utilization management programs to facilitate the use of appropriate medical resources and decrease the business unit's financial exposure.
Compile and review multiple reports on work function activities for statistical and financial tracking purposes to identify utilization trends and make recommendations to management.
Communicates with the staff both verbally and in writing to convey health plan, contract or operations information to ensure all staff members have a consistent and appropriate knowledge base to perform their duties.
Promotes staff growth and development by identifying educational opportunities to increase efficiency and maintain compliance with industry standards.
Participates in staff meetings, assuring policy and procedures are adhered to and, when necessary, modified to address changing strategic objectives.
Supervise a staff of referral coordinators, currently consisting of one supervisor and 5 other referral coordinators; Supervise at least 2 patient engagement and retention specialists; Supervise at least 2 medical records coordinator.
Optimize processes and workflows for the UM staff.
Ensure the referrals staff are meeting key quality and risk management goals and referrals are being properly tracked.
Hire and train new UM staff as needed.
Manage the medical group’s referral filter tool, flagging questionable referrals for further evaluation by the site medical director.
Supervise staff who are monitoring patients in emergency departments and hospitals in real time and ensuring that such patient receive appropriate follow up by clinical staff. If necessary, this may require directly contacting patients to coordinate care to minimize risk of hospital readmission.
Ensure that high utilizing patients are appropriately engaged in case management programs
Report key UM metrics at monthly agency quality meetings
Lead monthly UM committee meetings
Other duties may be assigned to meet business needs
REQUIREMENTS:
Training and Experience:
Five (5) years’ utilization/care management experience in a clinical or managed care setting preferred.
Four (4) years management/supervisory experience (in a formal or informal role) preferred.
Requires either a Bachelor’s degree in Nursing (RN with active California certification) or other Healthcare related field like MPH, MHA, MBA/MS in healthcare related filed
Basic computer skills in a Windows operating environment including Microsoft Word, Excel, and an e-mail system.
Must be a dynamic leader, able to navigate a complex environment, with excellent verbal and written communication skills, as well as strong operations experience.
Effective influencing, negotiation, relationship-building and communication skills are essential.
Effective employee management skills.
Possess strong leadership, critical-thinking and motivational skills/abilities.
Excellent problem-solving and organizational skills required.
Knowledge of:
Knowledge of InterQual and/or Milliman software preferred.
Knowledge of electronic health records systems (eclinicalworks preferred).
Knowledge of ambulatory healthcare delivery and management.
Knowledge of NCQA, DMHC, CMS and other regulatory agency requirements pertaining to delivery of health care in the managed care setting.
Ability to:
Ability and willingness to travel among APLAHW locations.
Manage people through change.
Demonstrate flexibility through change.
Lead and form a collaborative team.
Work effectively under pressure due to changing priorities.
Independently and self-direct activities.
Work effectively, establish, and promote positive relationships.
Adapt quickly to changing conditions while managing multiple priorities.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and Booster require or Medical/Religious Exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
POSITION SUMMARY:
Under the direct supervision of the Nursing Director, the Medication enroller will process and track all request for HIV/PrEP injectables refills, prior authorizations (PA), and benefits investigation. The Medication Enroller will perform their duties within the established standards of care, policies and procedures of APLA Health & Wellness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Contact insurance carriers to verify medication eligibility and requirements
Request, track and obtain prior authorizations from insurance carriers
Request, and track medications requested via the patient assistance program (PAP)
Assist patients with PAP/Foundation Assistance applications
Communicate any insurance changes or trends among the team
Clearly document all communications and contacts with insurance companies, PBOs and pharmacies
Will maintain patients informed on status of patient assistance program, PAs approvals or denials and document in patients electronic health record
Process refill medications request
Provide medication information and education to patients, following established protocols and guidelines.
Document pertinent patient information following established protocols.
Adheres to all OSHA PPE safety requirements.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED.
Current Medical Assistant certificate and/or California Pharmacy Technician certificate
Minimum of two years’ experience as medical assistant and/or pharmacy technician in an Internal Medicine/Family medical practice a plus.
Experience working in a nonprofit ASO environment a plus; specific training/experience with HIV/AIDS-related issues a plus.
Knowledge of:
Knowledge and experience working with target populations, including individuals who share injection paraphernalia, gay and non-gay identified men, youth, women, and transgender individuals a plus.
HIPAA certified and knowledge of informed consent.
Knowledge of medical terminology.
Knowledge of MSDS and emergency treatments.
Ability to:
Ability to use computerized patient care systems.
Work independently with minimal direction.
Work effectively with diverse staff, volunteers and professionals.
Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs.
Engage in community/coalition building.
Multitask.
Meet multiple deadlines in a rapidly changing environment
Maintain patient confidentiality.
Ensure that services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
Some weekend/evening work may be required. Local travel (within LA County) is required and some out-of-town and national travel may be required.
COVID-19 and Booster or Medical/ Religious exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Oct 23, 2023
Full time
POSITION SUMMARY:
Under the direct supervision of the Nursing Director, the Medication enroller will process and track all request for HIV/PrEP injectables refills, prior authorizations (PA), and benefits investigation. The Medication Enroller will perform their duties within the established standards of care, policies and procedures of APLA Health & Wellness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Contact insurance carriers to verify medication eligibility and requirements
Request, track and obtain prior authorizations from insurance carriers
Request, and track medications requested via the patient assistance program (PAP)
Assist patients with PAP/Foundation Assistance applications
Communicate any insurance changes or trends among the team
Clearly document all communications and contacts with insurance companies, PBOs and pharmacies
Will maintain patients informed on status of patient assistance program, PAs approvals or denials and document in patients electronic health record
Process refill medications request
Provide medication information and education to patients, following established protocols and guidelines.
Document pertinent patient information following established protocols.
Adheres to all OSHA PPE safety requirements.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED.
Current Medical Assistant certificate and/or California Pharmacy Technician certificate
Minimum of two years’ experience as medical assistant and/or pharmacy technician in an Internal Medicine/Family medical practice a plus.
Experience working in a nonprofit ASO environment a plus; specific training/experience with HIV/AIDS-related issues a plus.
Knowledge of:
Knowledge and experience working with target populations, including individuals who share injection paraphernalia, gay and non-gay identified men, youth, women, and transgender individuals a plus.
HIPAA certified and knowledge of informed consent.
Knowledge of medical terminology.
Knowledge of MSDS and emergency treatments.
Ability to:
Ability to use computerized patient care systems.
Work independently with minimal direction.
Work effectively with diverse staff, volunteers and professionals.
Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs.
Engage in community/coalition building.
Multitask.
Meet multiple deadlines in a rapidly changing environment
Maintain patient confidentiality.
Ensure that services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
Some weekend/evening work may be required. Local travel (within LA County) is required and some out-of-town and national travel may be required.
COVID-19 and Booster or Medical/ Religious exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
POSITION SUMMARY:
Under the direction of the Nursing Director, provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness. The LVN Case Manager will coordinate with all parties involved in the care of the patient to provide effective and culturally competent care and treatment for people living with HIV and other chronic diseases. The LVN Case Manager will target people who are receiving or will receive HIV/PrEP injectables; track all request for refills, prior authorizations, and patient assistance program. The LVN Case Manager in conjunction with the Lead Medication Enroller, and clinical RNs will work in a collaborative effort to ensure medications are tracked- including refills, patient appointments and labs fall within the targeted time frame. The LVN will provide nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Case Management:
Perform patient care functions within the scope of competency as prescribed by health care provider(s) following established protocols, policies and procedures.
Identifies patients that have missed appointments for their injectables to reengage them in treatment
HIV/PrEP injectables:
Collaborate with Lead Medication Enroller and Clinical RNs
Track / log medication ordered, received by each assigned clinic
Input medication inventory into eCW upon delivery of medication
Maintain and audit medication inventory regularly
Track / log patient appointments kept and missed for injectable; reschedule as necessary- inform provider
Ensure appropriate labs have been ordered before/after injectable
Ensure orders for injections and follow up appointment instructions are placed for nurse visits
Ensure patient has appropriate appointment type scheduled within targeted time frame
Remind patient of lab order and injectable appointment
Assist with scheduling appointment as necessary
Convey medication refill authorizations to pharmacies as directed by the health care providers following established protocols.
Provide medical information and education to patients, following established protocols and guidelines.
Provide and appropriately document health education to patients.
Assist front office staff in making appropriate arrangements for patients who arrive late for appointments or for whom an appointment needs to be rescheduled, by reviewing the medical record and determining how soon and where the patient should be seen
Clinical as needed:
Provide clinical support to medical providers before and after primary care visits so as to ensure the timely delivery of quality medical care.
Refer individuals who test positive for an STD for immediate treatment.
Treat patients diagnosed with sexually transmitted infections (STIs) in a timely manner as ordered by a provider and according to APLAHW clinical STI treatment guidelines.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High School diploma or GED equivalent.
Current CA LVN license.
Minimum of two years’ experience as licensed vocational nurse and/or 5+ years as a Medical Assistant in an Internal Medicine or Family Medicine practice a plus.
Current certification as an HIV Counselor or receive certification within ninety days of employment.
Experience working in a nonprofit environment a plus
Skill and knowledge to maintain current LVN license/certificate.
Knowledge of:
Knowledge and experience working with target populations, including individuals who use IV drugs and sexual minorities, including transgender persons, a plus.
HIPAA certified and knowledge of informed consent.
Knowledge of medical terminology.
Knowledge of all safety requirements when handling bio-hazardous specimens or contaminated instruments.
Knowledge of MSDS and emergency treatments.
Knowledge of referral processing.
Ability to:
Ability to use computerized patient care systems.
Ability to perform accurate quality control and patient sample testing for waived tests.
Work independently with minimal direction.
Work effectively with diverse staff, volunteers and professionals.
Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs.
Engage in community/coalition building.
Multitask.
Meet multiple deadlines in a rapidly changing environment
Maintain patient confidentiality.
Ensure that HIV Counseling/Testing services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Some weekend/evening work may be required. Local travel (within LA County) may be required. COVID vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Oct 23, 2023
Full time
POSITION SUMMARY:
Under the direction of the Nursing Director, provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness. The LVN Case Manager will coordinate with all parties involved in the care of the patient to provide effective and culturally competent care and treatment for people living with HIV and other chronic diseases. The LVN Case Manager will target people who are receiving or will receive HIV/PrEP injectables; track all request for refills, prior authorizations, and patient assistance program. The LVN Case Manager in conjunction with the Lead Medication Enroller, and clinical RNs will work in a collaborative effort to ensure medications are tracked- including refills, patient appointments and labs fall within the targeted time frame. The LVN will provide nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Case Management:
Perform patient care functions within the scope of competency as prescribed by health care provider(s) following established protocols, policies and procedures.
Identifies patients that have missed appointments for their injectables to reengage them in treatment
HIV/PrEP injectables:
Collaborate with Lead Medication Enroller and Clinical RNs
Track / log medication ordered, received by each assigned clinic
Input medication inventory into eCW upon delivery of medication
Maintain and audit medication inventory regularly
Track / log patient appointments kept and missed for injectable; reschedule as necessary- inform provider
Ensure appropriate labs have been ordered before/after injectable
Ensure orders for injections and follow up appointment instructions are placed for nurse visits
Ensure patient has appropriate appointment type scheduled within targeted time frame
Remind patient of lab order and injectable appointment
Assist with scheduling appointment as necessary
Convey medication refill authorizations to pharmacies as directed by the health care providers following established protocols.
Provide medical information and education to patients, following established protocols and guidelines.
Provide and appropriately document health education to patients.
Assist front office staff in making appropriate arrangements for patients who arrive late for appointments or for whom an appointment needs to be rescheduled, by reviewing the medical record and determining how soon and where the patient should be seen
Clinical as needed:
Provide clinical support to medical providers before and after primary care visits so as to ensure the timely delivery of quality medical care.
Refer individuals who test positive for an STD for immediate treatment.
Treat patients diagnosed with sexually transmitted infections (STIs) in a timely manner as ordered by a provider and according to APLAHW clinical STI treatment guidelines.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High School diploma or GED equivalent.
Current CA LVN license.
Minimum of two years’ experience as licensed vocational nurse and/or 5+ years as a Medical Assistant in an Internal Medicine or Family Medicine practice a plus.
Current certification as an HIV Counselor or receive certification within ninety days of employment.
Experience working in a nonprofit environment a plus
Skill and knowledge to maintain current LVN license/certificate.
Knowledge of:
Knowledge and experience working with target populations, including individuals who use IV drugs and sexual minorities, including transgender persons, a plus.
HIPAA certified and knowledge of informed consent.
Knowledge of medical terminology.
Knowledge of all safety requirements when handling bio-hazardous specimens or contaminated instruments.
Knowledge of MSDS and emergency treatments.
Knowledge of referral processing.
Ability to:
Ability to use computerized patient care systems.
Ability to perform accurate quality control and patient sample testing for waived tests.
Work independently with minimal direction.
Work effectively with diverse staff, volunteers and professionals.
Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs.
Engage in community/coalition building.
Multitask.
Meet multiple deadlines in a rapidly changing environment
Maintain patient confidentiality.
Ensure that HIV Counseling/Testing services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Some weekend/evening work may be required. Local travel (within LA County) may be required. COVID vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
POSITION SUMMARY:
To support the operations of APLA Health & Wellness (APLA Health) including the Board of Directors (Board), Executive Management (EMT) and Senior Management (SMT) Teams, and JAEDI (Justice, Anti-Racism, Equity, Diversity and Inclusion) Committee. Assist with some administrative duties for the CEO.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Board of Directors:
Using the On Board software program, and working with the Board Chair, Vice Chair and CEO schedule all APLA Health Board meetings; including full Board meetings, Executive and other Board standing committee meetings, Board retreats, Board orientations, and Board ad hoc committee meetings.
Working with the CEO and other EMT members, prepare and distribute notices of upcoming meetings, agendas (including Board Resolutions and Minutes) and other materials. Send reminder notices to Board members of upcoming meetings. Coordinate with the Board Chair and Vice Chair, other Executive Team staff to prepare and distribute the monthly board information packet.
Attend all Board and committee meetings, record attendance and votes. Prepare draft minutes of all meetings for review by the CEO and / or Board Chair or committee chair and then approval by the Board or appropriate committee.
Organize all Board and other committee meetings including logistics, catering, video and conference call capabilities. Manage the planning for all Board-related events, including offsite meetings, orientations, dinners and retreats. Attend any and all Board events as needed. Attend other APLA Health events where Board members are present as needed and when appropriate.
Executive Management Team / Senior Management Team –
Working with the CEO prepare and distribute notices of upcoming EMT and SMT meetings, agendas (including Action Items) and relevant information packets. Send reminder notices to team members of upcoming meetings.
Attend all EMT and SMT meetings, in person or remotely. Prepare draft minutes of all meetings for review and approval by the CEO and Committee.
JAEDI –
Working with the JAEDI Co Chairs prepare and distribute notices of upcoming meetings, agendas (including Action Items) and relevant information packets. Send reminder notices to Committee members of upcoming meetings.
Attend all JAEDI meetings, in person or remotely. Prepare draft minutes of all meetings for review and approval by the Co Chairs and Committee.
Facilitate the distribution of information to the Board from the CEO, Board chair, and other Board members.
Ensure the efficient and accurate record-keeping of all Board, committee, EMT, SMT and JAEDI activities.
Under the guidance of the CEO or other members of EMT, facilitate the completion of various licensing and other applications (including grant applications) to local, state and federal authorities (including HRSA, the State of California, local governmental authorities etc.) with a particular focus on those applications that require information and submittals from APLA Health Board members.
With the assistance of the CEO and outside counsel monitor the legal operating requirements of APLA Health; particularly those directly applicable to the Board under Federal, State and local laws and regulations, the APLA Health bylaws, Federally Qualified Health Center (FQHC) rules and regulations.
Under the guidance of the CEO facilitate the review and approval of letters of support from other FQHC’s. Under the guidance of the CEO prepare and distribute official correspondence from APLA Health with outside entities including governmental authorities, other non-profit partners, vendors, donors, etc.)
Provide administrative support when needed for “special projects” including HRSA service area competition applications, HRSA official site visits, HRSA scope change applications, state of California licensing applications, large grant applications, etc.
Provide advice to Board officers, committee Chairs and the CEO regarding legal requirements and Rules of Order for conducting the business of the Board and all Committees.
Maintain an annual calendar of all Board approval requirements pursuant to California law, the APLA Health bylaws, as well as FQHC rules and regulations. Coordinate/ facilitate the timely review by and approval by staff and the Board of all required approvals.
Serve as a resource for Board Members; answer questions, take messages, return phone calls or in any other way assist members with their board responsibilities including in some cases fundraising on behalf of APLA. Handle incoming and outgoing mail, faxes, and documents as they pertain to the Board.
Provide high-level administrative support in helping managing the schedule, travel and expenses for the CEO. Assist with communication between CEO and the Board, EMT, SMT and JAEDI and between CEO and all outside parties.
Help support the CEO in their participation in external groups including boards of directors, advisory, planning and other committees, etc.
Maintain Board, EMT, and SMT contact information
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Significant Executive Assistant experience required, preferably in an environment where contact with high profile individuals and community leaders is common. Strong organizational skills and writing skills required. Experience in a legal environment and / or working with a sophisticated board of directors preferred. High school/GED diploma required. College graduate preferred. Ability to work some evenings and weekends.
Strong Knowledge of:
Office systems and procedures, office machines, computer skills, and advanced MS Office skills (Outlook, Word, Excel, and Power Point) required. Operational and procedural knowledge of for or non-profit boards of directors preferred. Experience with video conferencing systems (Zoom, Teams, etc.) required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is hybrid work position requiring three days per week (on average) in the office. The balance between in office and remote may vary from week to week depending on work priorities and CEO schedule. Schedule includes working nights and weekends as needed. This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. Some local travel required.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Oct 12, 2023
Full time
POSITION SUMMARY:
To support the operations of APLA Health & Wellness (APLA Health) including the Board of Directors (Board), Executive Management (EMT) and Senior Management (SMT) Teams, and JAEDI (Justice, Anti-Racism, Equity, Diversity and Inclusion) Committee. Assist with some administrative duties for the CEO.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Board of Directors:
Using the On Board software program, and working with the Board Chair, Vice Chair and CEO schedule all APLA Health Board meetings; including full Board meetings, Executive and other Board standing committee meetings, Board retreats, Board orientations, and Board ad hoc committee meetings.
Working with the CEO and other EMT members, prepare and distribute notices of upcoming meetings, agendas (including Board Resolutions and Minutes) and other materials. Send reminder notices to Board members of upcoming meetings. Coordinate with the Board Chair and Vice Chair, other Executive Team staff to prepare and distribute the monthly board information packet.
Attend all Board and committee meetings, record attendance and votes. Prepare draft minutes of all meetings for review by the CEO and / or Board Chair or committee chair and then approval by the Board or appropriate committee.
Organize all Board and other committee meetings including logistics, catering, video and conference call capabilities. Manage the planning for all Board-related events, including offsite meetings, orientations, dinners and retreats. Attend any and all Board events as needed. Attend other APLA Health events where Board members are present as needed and when appropriate.
Executive Management Team / Senior Management Team –
Working with the CEO prepare and distribute notices of upcoming EMT and SMT meetings, agendas (including Action Items) and relevant information packets. Send reminder notices to team members of upcoming meetings.
Attend all EMT and SMT meetings, in person or remotely. Prepare draft minutes of all meetings for review and approval by the CEO and Committee.
JAEDI –
Working with the JAEDI Co Chairs prepare and distribute notices of upcoming meetings, agendas (including Action Items) and relevant information packets. Send reminder notices to Committee members of upcoming meetings.
Attend all JAEDI meetings, in person or remotely. Prepare draft minutes of all meetings for review and approval by the Co Chairs and Committee.
Facilitate the distribution of information to the Board from the CEO, Board chair, and other Board members.
Ensure the efficient and accurate record-keeping of all Board, committee, EMT, SMT and JAEDI activities.
Under the guidance of the CEO or other members of EMT, facilitate the completion of various licensing and other applications (including grant applications) to local, state and federal authorities (including HRSA, the State of California, local governmental authorities etc.) with a particular focus on those applications that require information and submittals from APLA Health Board members.
With the assistance of the CEO and outside counsel monitor the legal operating requirements of APLA Health; particularly those directly applicable to the Board under Federal, State and local laws and regulations, the APLA Health bylaws, Federally Qualified Health Center (FQHC) rules and regulations.
Under the guidance of the CEO facilitate the review and approval of letters of support from other FQHC’s. Under the guidance of the CEO prepare and distribute official correspondence from APLA Health with outside entities including governmental authorities, other non-profit partners, vendors, donors, etc.)
Provide administrative support when needed for “special projects” including HRSA service area competition applications, HRSA official site visits, HRSA scope change applications, state of California licensing applications, large grant applications, etc.
Provide advice to Board officers, committee Chairs and the CEO regarding legal requirements and Rules of Order for conducting the business of the Board and all Committees.
Maintain an annual calendar of all Board approval requirements pursuant to California law, the APLA Health bylaws, as well as FQHC rules and regulations. Coordinate/ facilitate the timely review by and approval by staff and the Board of all required approvals.
Serve as a resource for Board Members; answer questions, take messages, return phone calls or in any other way assist members with their board responsibilities including in some cases fundraising on behalf of APLA. Handle incoming and outgoing mail, faxes, and documents as they pertain to the Board.
Provide high-level administrative support in helping managing the schedule, travel and expenses for the CEO. Assist with communication between CEO and the Board, EMT, SMT and JAEDI and between CEO and all outside parties.
Help support the CEO in their participation in external groups including boards of directors, advisory, planning and other committees, etc.
Maintain Board, EMT, and SMT contact information
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Significant Executive Assistant experience required, preferably in an environment where contact with high profile individuals and community leaders is common. Strong organizational skills and writing skills required. Experience in a legal environment and / or working with a sophisticated board of directors preferred. High school/GED diploma required. College graduate preferred. Ability to work some evenings and weekends.
Strong Knowledge of:
Office systems and procedures, office machines, computer skills, and advanced MS Office skills (Outlook, Word, Excel, and Power Point) required. Operational and procedural knowledge of for or non-profit boards of directors preferred. Experience with video conferencing systems (Zoom, Teams, etc.) required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is hybrid work position requiring three days per week (on average) in the office. The balance between in office and remote may vary from week to week depending on work priorities and CEO schedule. Schedule includes working nights and weekends as needed. This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. Some local travel required.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.37 - $27.45. Salary is commensurate with experience.
POSITION SUMMARY:
Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
Registers patients in eClinicalWorks according to clinical protocol.
Confirm medical health appointments on the schedule of the following day.
Checks/Verifies patient’s insurance eligibility/ sliding fee status two days prior to and at each visit
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patient’s appointments in eClinicalWorks in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Ensures the waiting area is maintained neat and well organized.
Comforts patients by anticipating patients’ anxieties; answers patients’ question or refers them to the appropriate clinical staff; maintains the reception area.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Ensures clinic flow by being an active team member.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual in English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare.
Knowledge of:
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.
Ability to:
Must be extremely organized and detailed oriented
Must have excellent communications and written skills
Strong telephone etiquette
Must have a courteous, professional nature and customer service oriented
Must maintain a strict discipline in time management with a focus on quality
Knowledgeable about insurance plans, Medi-Cal / Medicare
Good computer and typing skills.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Sep 20, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.37 - $27.45. Salary is commensurate with experience.
POSITION SUMMARY:
Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
Registers patients in eClinicalWorks according to clinical protocol.
Confirm medical health appointments on the schedule of the following day.
Checks/Verifies patient’s insurance eligibility/ sliding fee status two days prior to and at each visit
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patient’s appointments in eClinicalWorks in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Ensures the waiting area is maintained neat and well organized.
Comforts patients by anticipating patients’ anxieties; answers patients’ question or refers them to the appropriate clinical staff; maintains the reception area.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Ensures clinic flow by being an active team member.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual in English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare.
Knowledge of:
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.
Ability to:
Must be extremely organized and detailed oriented
Must have excellent communications and written skills
Strong telephone etiquette
Must have a courteous, professional nature and customer service oriented
Must maintain a strict discipline in time management with a focus on quality
Knowledgeable about insurance plans, Medi-Cal / Medicare
Good computer and typing skills.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
POSITION SUMMARY:
Under the direction of the Director of Communications, the Content Relations Manager will spearhead content strategy, development, distribution, and promotion through public relations, print, social and digital platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Communications Duties:
Collaborate with Communications team to develop high-level content strategies, including identification of audience targets, platform best practices, and timing/calendar development.
Generate new ideas for content, public relations and digital strategies to reach identified audiences.
Build and implement marketing communications strategy to expand brand awareness, program engagement, and donor support.
Work closely with department heads to collaboratively develop programs that impact both reputation and revenue for the organization, leveraging peer expertise.
Manage and keep current an issues management/crisis plan that ties into communication protocols.
Advise executive management and key stakeholders of potential communication opportunities and evaluate rewards and risks of potential approaches.
Work with the Director of Communications to keep employees, advisors, volunteers, Board members, and other stakeholders current on APLA Health’s plans, activities, and results.
Ensure communications such as press releases, media alerts, and media outreach are executed flawlessly and integrated into overall marketing strategy and plan, working with external vendors, as appropriate.
Maintain an advanced understanding of evolving content, public relations and digital marketing trends to identify new opportunities for clients
Pitch story ideas to target trade media to generate news coverage for APLA Health.
Draft press materials (such as press releases) as needed.
Evaluate metrics to determine effectiveness of content, PR and digital initiatives to refine messaging and campaigns.
Customer and Donor Marketing Duties:
Work with our department heads to connect APLA Health with potential customers and donors.
Manage website, blog, and social media channels and create metrics and reports for reach, engagement, and conversion of marketing campaigns.
Collaborate on planning, implementation, running, and reporting of all lead generation programs.
Develop/edit content and maintain a calendar for a regular schedule of blog posts, white papers, case studies, newsletters and social content mapped to APLA Health’s overall marketing plan.
Work closely with Advancement team to promote annual fundraising activities and the capital campaign and assist with developing effective donor stewardship.
Create metrics for content reach and engagement, monitor through regular reports and adjust the content strategy accordingly.
Ensure efficient and impactful marketing for key products, courses, productions, exhibitions, and donor outreach initiatives.
Manage event marketing and planning, ensuring execution of major company events and ensure integration with other marketing initiatives including PR, lead generation, social engagement.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Bachelor’s degree required
3+ years’ prior communications strategy and marketing experience that includes management advisement whether for colleagues or clients -- as well as prior experience portfolio that demonstrates both strategic thinking and ability to execute tactically
Versatile written communication skills (with demonstrable experience in copywriting, content marketing, blogging, or PR)
Influential oral communication skills – one on one, groups
Strong project and budget management skills, including the ability to independently manage and execute complex projects beginning-to-end
Preference for experience in the arts and/or non-profit space
Donor based, and/or consumer technology marketing experience
Experience using tools for marketing reporting, analytics, and marketing automation (e.g. Google Analytics, Pardot, Asana, Loomly, etc.)
Demonstrated experience developing, implementing and optimizing digital marketing strategies (SEO, SEM, and social media (paid and organic))
Fluency in Microsoft Office, email marketing tools, and an understanding of database systems
Adobe suite proficiency desirable
Social media community management desirable
Excellent understanding of social media tools and impact
Occasional weekend or evening work required
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
Equal Opportunity Employer: Minority/Female/Disabled/Transgender/Veteran.
Sep 15, 2023
Full time
POSITION SUMMARY:
Under the direction of the Director of Communications, the Content Relations Manager will spearhead content strategy, development, distribution, and promotion through public relations, print, social and digital platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Communications Duties:
Collaborate with Communications team to develop high-level content strategies, including identification of audience targets, platform best practices, and timing/calendar development.
Generate new ideas for content, public relations and digital strategies to reach identified audiences.
Build and implement marketing communications strategy to expand brand awareness, program engagement, and donor support.
Work closely with department heads to collaboratively develop programs that impact both reputation and revenue for the organization, leveraging peer expertise.
Manage and keep current an issues management/crisis plan that ties into communication protocols.
Advise executive management and key stakeholders of potential communication opportunities and evaluate rewards and risks of potential approaches.
Work with the Director of Communications to keep employees, advisors, volunteers, Board members, and other stakeholders current on APLA Health’s plans, activities, and results.
Ensure communications such as press releases, media alerts, and media outreach are executed flawlessly and integrated into overall marketing strategy and plan, working with external vendors, as appropriate.
Maintain an advanced understanding of evolving content, public relations and digital marketing trends to identify new opportunities for clients
Pitch story ideas to target trade media to generate news coverage for APLA Health.
Draft press materials (such as press releases) as needed.
Evaluate metrics to determine effectiveness of content, PR and digital initiatives to refine messaging and campaigns.
Customer and Donor Marketing Duties:
Work with our department heads to connect APLA Health with potential customers and donors.
Manage website, blog, and social media channels and create metrics and reports for reach, engagement, and conversion of marketing campaigns.
Collaborate on planning, implementation, running, and reporting of all lead generation programs.
Develop/edit content and maintain a calendar for a regular schedule of blog posts, white papers, case studies, newsletters and social content mapped to APLA Health’s overall marketing plan.
Work closely with Advancement team to promote annual fundraising activities and the capital campaign and assist with developing effective donor stewardship.
Create metrics for content reach and engagement, monitor through regular reports and adjust the content strategy accordingly.
Ensure efficient and impactful marketing for key products, courses, productions, exhibitions, and donor outreach initiatives.
Manage event marketing and planning, ensuring execution of major company events and ensure integration with other marketing initiatives including PR, lead generation, social engagement.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Bachelor’s degree required
3+ years’ prior communications strategy and marketing experience that includes management advisement whether for colleagues or clients -- as well as prior experience portfolio that demonstrates both strategic thinking and ability to execute tactically
Versatile written communication skills (with demonstrable experience in copywriting, content marketing, blogging, or PR)
Influential oral communication skills – one on one, groups
Strong project and budget management skills, including the ability to independently manage and execute complex projects beginning-to-end
Preference for experience in the arts and/or non-profit space
Donor based, and/or consumer technology marketing experience
Experience using tools for marketing reporting, analytics, and marketing automation (e.g. Google Analytics, Pardot, Asana, Loomly, etc.)
Demonstrated experience developing, implementing and optimizing digital marketing strategies (SEO, SEM, and social media (paid and organic))
Fluency in Microsoft Office, email marketing tools, and an understanding of database systems
Adobe suite proficiency desirable
Social media community management desirable
Excellent understanding of social media tools and impact
Occasional weekend or evening work required
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
Equal Opportunity Employer: Minority/Female/Disabled/Transgender/Veteran.
POSITION SUMMARY:
A Housing Specialist is responsible for assisting clients with housing search and placement along with leveraging supportive services that will assist the client to maintain permanent housing, and establishing collaborative relationships with community-based organizations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct client intake, assessment and formulate housing plans to assess housing barriers and determine housing and service needs Identify, refer and link clients to appropriate resources.
Provide monthly follow-up, including home visits to provide on-site supportive services to ensure housing retention.
Assist clients in completing applications for housing and financial assistance programs.
Teach basic life skills and educate clients about neighborhood amenities, services and transportation.
Apply knowledge and educate clients about tenant rights and responsibilities.
Maintain a complete organized working file, case notes and copies of all corresponding paperwork of client participation and progress towards goals and objectives.
Maintain statistical client data, including entering client data into organizational database.
Attend mandatory meetings, trainings, supervisory sessions and stay abreast of new trends and innovations in the field of assisted public housing programs.
This position will pay $23.92 - $28.46 hourly. Salary is commensurate with experience.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Bachelor’s Degree in social work or related field or a minimum of High School diploma/GED and four years of experience in direct service as a Case Manager with HIV/AIDS clients, homeless clients or clients with other chronic illnesses.
Experience with Microsoft Office Suite (Word, Outlook, Excel)
Demonstrated ability to learn how to use other databases effectively (i.e., Salesforce)
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Sep 15, 2023
Full time
POSITION SUMMARY:
A Housing Specialist is responsible for assisting clients with housing search and placement along with leveraging supportive services that will assist the client to maintain permanent housing, and establishing collaborative relationships with community-based organizations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct client intake, assessment and formulate housing plans to assess housing barriers and determine housing and service needs Identify, refer and link clients to appropriate resources.
Provide monthly follow-up, including home visits to provide on-site supportive services to ensure housing retention.
Assist clients in completing applications for housing and financial assistance programs.
Teach basic life skills and educate clients about neighborhood amenities, services and transportation.
Apply knowledge and educate clients about tenant rights and responsibilities.
Maintain a complete organized working file, case notes and copies of all corresponding paperwork of client participation and progress towards goals and objectives.
Maintain statistical client data, including entering client data into organizational database.
Attend mandatory meetings, trainings, supervisory sessions and stay abreast of new trends and innovations in the field of assisted public housing programs.
This position will pay $23.92 - $28.46 hourly. Salary is commensurate with experience.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Bachelor’s Degree in social work or related field or a minimum of High School diploma/GED and four years of experience in direct service as a Case Manager with HIV/AIDS clients, homeless clients or clients with other chronic illnesses.
Experience with Microsoft Office Suite (Word, Outlook, Excel)
Demonstrated ability to learn how to use other databases effectively (i.e., Salesforce)
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community member.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred. Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Sep 13, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community member.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
Qualifications
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred. Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay 24.47 – 29.48. - Salary is commensurate with experience.
POSITION SUMMARY:
An Intensive Case Manager (ICM) is responsible for assisting clients who are homeless and who have a chronic illness or physical disability in every stage of the housing stabilization process. Services are provided most often in the client’s home, and include intensive coordination and evaluation of the client’s needs, abilities, and progress in gaining access and maintaining health, mental health, benefits, and housing stability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Confirm eligibility upon receipt of client referrals, assist clients with gathering other program eligibility documentation, and complete project intake forms.
Conduct an initial face-to-face DHS-approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment.
Develop and implement an individualized case management service plan with the client to address the needs identified in the initial DHS-approved psychosocial assessment.
Conduct DHS-approved comprehensive reassessments and update case management services plan on an ongoing basis, but not less than once every three (3) months.
Assist client with access to temporary crisis housing and placement (e.g., emergency shelters, transitional livings, motel vouchers, crisis beds, etc.) until permanent housing placement is secured.
Assist client in completing applications for Section-8, other low-income housing programs and accompany clients to all related appointments.
Provide housing location services, such as rental lists, cold call rental ads on behalf of the client, internet search, CHIRPLA website, and field housing search.
Assist clients with the timely completion, submission, and coordination of lease agreements.
Coordinate move-in and provide tenant orientation, including but not limited to educating clients about neighborhood amenities, services, and transportation.
Maintain regular ongoing face-to-face client contact, including home visits and accompaniment to medical appointments with clients, at a minimum of three (3) or more face-to-face visits per week at initial engagement.
Ensure clients are linked to and accessing health, mental health, and substance use services, and other supportive services, as needed and provide ongoing monitoring and follow-up.
Assists clients in learning to use fiscal resources through budget planning and instructions in spending, and obtaining income and/or establishing benefits and assisting with applications to entitlements including SSI, SSDI, GR, Unemployment, health insurance benefits, etc.
Assist clients with locating and securing employment and volunteer and/or educational opportunities.
Provide transportation, as needed, by means of bus fare/pass or private vendor. Assist clients with increasing their capacity to meet their own transportation needs.
Assist clients with accessing services to address their immediate needs (e.g., access to temporary housing, food, clothing, and other basic necessities).
Assist clients with life skills and community participation
Assist clients with gaining, restoring, improving and/or maintaining daily independent living, social/leisure, and personal hygiene skills.
Assist clients with maintaining medication and treatment regimens, including accompanying clients to appointments with health, mental health and/or other care providers.
Assist clients with monitoring any legal issues and making appropriate referrals to overcome any barriers to accessing and maintaining permanent housing and supportive services (e.g., credit history, criminal records, and pending warrants).
Educate clients about tenant rights and responsibilities, including but not limited to effective communication between property owners, ICM, neighbors, and compliancy to lease agreements, house rules, paying rent, eviction prevention, etc.
Document within the clients’ records all eviction prevention interventions provided.
Work with property management staff and Housing for Health partners to help clients resolve issues that threaten their housing stability. Meet jointly with clients and property management staff to address issues and develop plans for improvement.
For clients who are transitioning out of intensive case management services, staff shall coordinate activities with other service providers to ensure that the client receives assistance with relocating to other affordable housing and linking to ongoing primary health care, behavioral health services, and other supportive services. These activities shall be conducted with the cooperation and/or authorization of the client to be noted within the case closure documentation.
Maintain a caseload ratio of one (1) full-time equivalent intensive case manager to 20-40 clients (based on acuity), unless other approved by The Los Angeles County Department of Health Services.
Maintain organized and accurate client records and statistical data, including appropriate case notes and input client information into database.
Participate in regular staff meetings, staff training programs, supervisory sessions, quarterly program meetings, and accept the responsibility for aiding the development of positive team relationships.
Adhere to agency policy, procedures, and the professional code of ethics.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Bachelor’s degree required and a minimum of 1 year experience working with the homeless population. Bilingual in Spanish required. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Internet. Must have strong verbal and written communication skills. Must be sensitive to cultural and socioeconomic characteristics of population served.
Knowledge of:
Strong knowledge of the complexity of HIV/AIDS-related issues, chronic homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues, as well as the internal and external factors that negatively impact low-income and multi-ethnic communities.
Ability to:
Ability to work both independently and as part of a team. Well-organized and detail-oriented with the ability to handle multiple tasks while meeting deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination or Medical/Religious Exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=112570&clientkey=A5559163F67395E0A2585D2135F98806
Sep 08, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay 24.47 – 29.48. - Salary is commensurate with experience.
POSITION SUMMARY:
An Intensive Case Manager (ICM) is responsible for assisting clients who are homeless and who have a chronic illness or physical disability in every stage of the housing stabilization process. Services are provided most often in the client’s home, and include intensive coordination and evaluation of the client’s needs, abilities, and progress in gaining access and maintaining health, mental health, benefits, and housing stability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Confirm eligibility upon receipt of client referrals, assist clients with gathering other program eligibility documentation, and complete project intake forms.
Conduct an initial face-to-face DHS-approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment.
Develop and implement an individualized case management service plan with the client to address the needs identified in the initial DHS-approved psychosocial assessment.
Conduct DHS-approved comprehensive reassessments and update case management services plan on an ongoing basis, but not less than once every three (3) months.
Assist client with access to temporary crisis housing and placement (e.g., emergency shelters, transitional livings, motel vouchers, crisis beds, etc.) until permanent housing placement is secured.
Assist client in completing applications for Section-8, other low-income housing programs and accompany clients to all related appointments.
Provide housing location services, such as rental lists, cold call rental ads on behalf of the client, internet search, CHIRPLA website, and field housing search.
Assist clients with the timely completion, submission, and coordination of lease agreements.
Coordinate move-in and provide tenant orientation, including but not limited to educating clients about neighborhood amenities, services, and transportation.
Maintain regular ongoing face-to-face client contact, including home visits and accompaniment to medical appointments with clients, at a minimum of three (3) or more face-to-face visits per week at initial engagement.
Ensure clients are linked to and accessing health, mental health, and substance use services, and other supportive services, as needed and provide ongoing monitoring and follow-up.
Assists clients in learning to use fiscal resources through budget planning and instructions in spending, and obtaining income and/or establishing benefits and assisting with applications to entitlements including SSI, SSDI, GR, Unemployment, health insurance benefits, etc.
Assist clients with locating and securing employment and volunteer and/or educational opportunities.
Provide transportation, as needed, by means of bus fare/pass or private vendor. Assist clients with increasing their capacity to meet their own transportation needs.
Assist clients with accessing services to address their immediate needs (e.g., access to temporary housing, food, clothing, and other basic necessities).
Assist clients with life skills and community participation
Assist clients with gaining, restoring, improving and/or maintaining daily independent living, social/leisure, and personal hygiene skills.
Assist clients with maintaining medication and treatment regimens, including accompanying clients to appointments with health, mental health and/or other care providers.
Assist clients with monitoring any legal issues and making appropriate referrals to overcome any barriers to accessing and maintaining permanent housing and supportive services (e.g., credit history, criminal records, and pending warrants).
Educate clients about tenant rights and responsibilities, including but not limited to effective communication between property owners, ICM, neighbors, and compliancy to lease agreements, house rules, paying rent, eviction prevention, etc.
Document within the clients’ records all eviction prevention interventions provided.
Work with property management staff and Housing for Health partners to help clients resolve issues that threaten their housing stability. Meet jointly with clients and property management staff to address issues and develop plans for improvement.
For clients who are transitioning out of intensive case management services, staff shall coordinate activities with other service providers to ensure that the client receives assistance with relocating to other affordable housing and linking to ongoing primary health care, behavioral health services, and other supportive services. These activities shall be conducted with the cooperation and/or authorization of the client to be noted within the case closure documentation.
Maintain a caseload ratio of one (1) full-time equivalent intensive case manager to 20-40 clients (based on acuity), unless other approved by The Los Angeles County Department of Health Services.
Maintain organized and accurate client records and statistical data, including appropriate case notes and input client information into database.
Participate in regular staff meetings, staff training programs, supervisory sessions, quarterly program meetings, and accept the responsibility for aiding the development of positive team relationships.
Adhere to agency policy, procedures, and the professional code of ethics.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Bachelor’s degree required and a minimum of 1 year experience working with the homeless population. Bilingual in Spanish required. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Internet. Must have strong verbal and written communication skills. Must be sensitive to cultural and socioeconomic characteristics of population served.
Knowledge of:
Strong knowledge of the complexity of HIV/AIDS-related issues, chronic homelessness, and co-morbidities, including mental illness, trauma, substance abuse, aging, and chronic health issues, as well as the internal and external factors that negatively impact low-income and multi-ethnic communities.
Ability to:
Ability to work both independently and as part of a team. Well-organized and detail-oriented with the ability to handle multiple tasks while meeting deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination or Medical/Religious Exemption required.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=112570&clientkey=A5559163F67395E0A2585D2135F98806
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Sep 01, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 - $28.42 Salary is commensurate with experience.
POSITION SUMMARY:
The Housing Locator is responsible to work with landlords, owners and property managers within Los Angeles County to identify housing opportunities and secure a housing inventory for Alliance for Housing and Healing homeless clients. This includes educating prospective landlords, owners and management firms how subsidy programs work and services that will be provided. The Housing Locator provides support and guidance to property managers with the intention of mitigating tenant related issues and the deterrence of evictions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create and implement a landlord recruitment and retention plan.
Set up meetings with new owners and property managers to explain rental assistance programs and support services.
Build long term relationships with owners and property managers to maintain and increase their participation.
Negotiate with landlords experiencing conflict with tenants to find compromise and solutions to problems to avoid client evictions.
Maintain awareness of changes in rental market and resources that may impact housing inventory and landlord participation.
Maintain a database of owners and landlords working with the agency.
Collaborate with designated agency staff regarding issues that may affect client tenancy.
Educate staff and clients on federal, state and local fair housing laws.
Complete reports and statistical data requests to maintain compliance with agency funders.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED.
2 year’s of experience in property management.
Experience in Sales/Marketing.
Excellent written and verbal communication skills.
Strong problem solving and conflict resolution skills with a solution oriented approach.
Knowledge of:
Demonstrated knowledge of fair housing laws and practices.
Understanding of the homeless population and willingness to house our vulnerable clientele.
Ability to:
Ability to work independently and collaboratively with agency staff.
Ability to be comfortable in a flexible and growth oriented environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=101241&clientkey=A5559163F67395E0A2585D2135F98806
Jul 28, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 - $28.42 Salary is commensurate with experience.
POSITION SUMMARY:
The Housing Locator is responsible to work with landlords, owners and property managers within Los Angeles County to identify housing opportunities and secure a housing inventory for Alliance for Housing and Healing homeless clients. This includes educating prospective landlords, owners and management firms how subsidy programs work and services that will be provided. The Housing Locator provides support and guidance to property managers with the intention of mitigating tenant related issues and the deterrence of evictions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create and implement a landlord recruitment and retention plan.
Set up meetings with new owners and property managers to explain rental assistance programs and support services.
Build long term relationships with owners and property managers to maintain and increase their participation.
Negotiate with landlords experiencing conflict with tenants to find compromise and solutions to problems to avoid client evictions.
Maintain awareness of changes in rental market and resources that may impact housing inventory and landlord participation.
Maintain a database of owners and landlords working with the agency.
Collaborate with designated agency staff regarding issues that may affect client tenancy.
Educate staff and clients on federal, state and local fair housing laws.
Complete reports and statistical data requests to maintain compliance with agency funders.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED.
2 year’s of experience in property management.
Experience in Sales/Marketing.
Excellent written and verbal communication skills.
Strong problem solving and conflict resolution skills with a solution oriented approach.
Knowledge of:
Demonstrated knowledge of fair housing laws and practices.
Understanding of the homeless population and willingness to house our vulnerable clientele.
Ability to:
Ability to work independently and collaboratively with agency staff.
Ability to be comfortable in a flexible and growth oriented environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=101241&clientkey=A5559163F67395E0A2585D2135F98806
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred.
Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Jul 27, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred.
Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.