Service Manager - Construction

  • Tecta America
  • Jun 16, 2022
Full time Service Manager Construction Manager Operations Operations Manager

Job Description

APPLY NOW! Earn up to $110k per year!!

The Service Manager is responsible for the sales and bidding of repair work as well as operate/manage the service department. . Emphasis will be placed on service contracts, repairs and small scope reroofing opportunities. Active project and people management is critical in this position.  Ensure that the department operates within company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

Additionally, develops billable and quality warranty service items for the Company. This position manages staff, sales, services and materials meeting assigned sales and service goals set by upper management.  Provide comprehensive support to sales and project teams by effectively communicating and responding to customer needs.   Serve as a resource for sales and project teams, by providing information, answering questions and assisting local contacts with questions and concerns. The Service Manager provides support and guidance to the Superintendent, Service Coordinator and 2  Service Estimators.

 Job Functions

  • Plan, organize, and establish objectives and goals for duties assigned.
  • Work with sales staff, developing leads, sales efforts, and promoting the department’s services.
  • Communicate on an ongoing basis to stay abreast of potential work opportunities.
  • Estimate, bid and specify work, and assist sales staff with estimates. Reviews purchase orders, contracts, and proposals to verify intended scope of work and to assure that company policies are not compromised.
  • Purchase materials as necessary and maintain department inventory and price material inventory slips.
  • Increase revenue by monitoring labor and material costs.
  • Provide effective leadership for the service department, i.e. teamwork, motivation, and positive employee relations. 
  • Respond to customer questions, complaints, and requests appropriately.  Perform field inspections and investigations as necessary.
  • Handle all day-to-day service department business including review of daily time cards and service tickets, review of Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff; Assist in collection of past due accounts receivable for service related work.
  • Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed.
  • Issue proposals for service related work.
  • Report monthly financials to the Operating Unit President
  • Review existing personnel (field and office) on a regular basis.
  • Ensure that field personnel are fully trained in order to perform their job at a high level.  Schedule safety/ material/ procedure trainings as needed.
  • Review the daily service schedule.
  • P & L responsibility for the Service Department
  • Researching Builders Exchange and trade publications to locate bidding opportunities.
  • Proactively visiting new job sites and customers to generate new leads.
  • Reviewing, preparing and submitting bids and work orders.
  • Managing projects to meet targeted schedules and costs.
  • Processing submittals, contracts and change orders.
  • Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control.
  • Making cold call and targeting new clientele.
  • Timely responding to customer requests, questions and problem solving.


• Minimum of 5 years' experience in Service/Repair and reroofing estimating.
• Working knowledge of architecture and mechanical drawing.
• Work well within a Project Team environment.
• Must be able to read specifications and plans.
• Possess excellent skills in math, writing, public relations, communications and negotiations.
• Ability to calculate figures and amounts such as discounts, interest, along with basic knowledge of algebra and geometry.
• Proficient in Internet Explorer, Microsoft Outlook, Microsoft Excel and Microsoft Word.
• Valid Driver License
• Ability to pass Substance Abuse Testing.
• Ability to pass Security Screening for work on Government projects.
• Spanish communication skills are a plus but not required.

Knowledge, Skills & Experience (Essential)

  • Four-year degree or equivalent professional experience.
  • Minimum five years of experience in production/service role and two years of experience in construction management.
  • Problem Solving Ability with the ability to manage difficult customers
  • Strong attention to detail. 
  • Ability to communicate well both written and verbally
  • Ability to calculate figures and amounts such as discounts and interest
  • Proficiency with Internet Explorer, Outlook Internet software, Microsoft Excel and Microsoft Word.
  • Documentation Skills
  • Superior Listening and Communications Skills
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates

Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

Pay Range: $80k- $110k per year (Pay will be based off skills and experience)


Building-Construction Inspection


80k - 110k

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