This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Dec 19, 2023
Full time
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Clark College
1933 Fort Vancouver Way Vancouver, Washington, 98663
Clark College is currently accepting applications for a full-time, 12-month, exempt Basic Needs Navigator position in the Student Affairs Unit, reporting to the Dean of Student Engagement. The Basic Needs Navigator (BNN) position will work with students to provide support and resources to meet their basic needs. This work includes providing intake, assessment, referrals and support in accessing educational, employment readiness, and financial and skill-building activities. The BNN will also work to build resource and referral connections with external organizations that provide basic needs resources. The BNN will also actively participate as a member of the statewide Cohort of BNNs, including attending trainings and meetings; contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation; participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs; and in collaboration with WSAC and the SBCTC, support the implementation of a student survey that assess food and housing security and access to basic economic supports. The Basic Needs Navigator position is 32 hours per week (80% FTE) and benefits eligible. The typical schedule is Monday through Thursday, 8:00 am to 5:00 pm. This position requires in-person work. This position is exempt under FLSA but eligible for overtime and reports to the Dean of Student Engagement. The Basic Needs Navigator is funded by a state allocation and the Clark College Foundation. Continuation of the position is dependent upon ongoing program funding allocated by Washington State. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITIES:
Provide follow up and ongoing support to help students resolve financial, personal, and other emergencies related to food insecurity and campus and community resources.
Implement an intake process for students to apply for public benefits that includes appropriate assessment of eligibility and overview of educational, employment readiness, financial, or other skill-building needs.
Provide intake, ongoing student support, and help facilitate wrap around services for students.
Collaborate with Student Leaders, Student Affairs Staff and other college employees to plan and implement campus programs addressing food and housing insecurity.
Participate in college wide efforts to support student access, persistence, and completion as part of Guided Pathways, Adult Reengagement, and other initiatives.
Coordinate with community agencies to increase student access to basic needs including housing, childcare, food, healthcare, and transportation resources. Serve as liaison between community agencies and students and make appropriate referrals.
Lead efforts to develop community resource referral processes, documents, and marketing materials.
Maintain student confidentiality and comply with FERPA regulations.
Actively participate as a member of the statewide Benefits Navigator Cohort, including attending trainings and meetings.
Contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation.
Participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs.
In collaboration with WSAC and the SBCTC support the implementation of a student survey that assess food and housing security and access to basic economic supports Supporting Students.
Work with other Benefit Navigators and the SBCTC to enhance community partnerships to support students and increase options for individuals to meet their basic needs.
Conduct outreach and recruitment that targets low-income and food-insecure students.
Perform related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
Associate’s degree AND two (2) years of experience serving students or equivalent related education/work experience.
Experience planning and organizing that includes using communication skills, public speaking, listening, and writing.
Experience working with Google Suite, Microsoft Office or similar programs.
Experience effectively handling sensitive and confidential information and materials.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
JOB READINESS/WORKING CONDITIONS:
Strong problem-solving skills
Excellent customer service, communication, presentation, and teamwork skills.
Demonstrated problem-solving and analytical abilities.
Experience working with diverse populations including students, staff, faculty, and community members.
Availability for in-state travel for trainings and meetings.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events
SALARY RANGE: $46,477-$53,780 annually at 80% FTE (based on full time salary of $58,059-$67,226) commensurate with qualifications and experience. Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., October 26, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources October 6, 2023 23-00101
Oct 10, 2023
Full time
Clark College is currently accepting applications for a full-time, 12-month, exempt Basic Needs Navigator position in the Student Affairs Unit, reporting to the Dean of Student Engagement. The Basic Needs Navigator (BNN) position will work with students to provide support and resources to meet their basic needs. This work includes providing intake, assessment, referrals and support in accessing educational, employment readiness, and financial and skill-building activities. The BNN will also work to build resource and referral connections with external organizations that provide basic needs resources. The BNN will also actively participate as a member of the statewide Cohort of BNNs, including attending trainings and meetings; contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation; participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs; and in collaboration with WSAC and the SBCTC, support the implementation of a student survey that assess food and housing security and access to basic economic supports. The Basic Needs Navigator position is 32 hours per week (80% FTE) and benefits eligible. The typical schedule is Monday through Thursday, 8:00 am to 5:00 pm. This position requires in-person work. This position is exempt under FLSA but eligible for overtime and reports to the Dean of Student Engagement. The Basic Needs Navigator is funded by a state allocation and the Clark College Foundation. Continuation of the position is dependent upon ongoing program funding allocated by Washington State. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
JOB DUTIES AND RESPONSIBILITIES:
Provide follow up and ongoing support to help students resolve financial, personal, and other emergencies related to food insecurity and campus and community resources.
Implement an intake process for students to apply for public benefits that includes appropriate assessment of eligibility and overview of educational, employment readiness, financial, or other skill-building needs.
Provide intake, ongoing student support, and help facilitate wrap around services for students.
Collaborate with Student Leaders, Student Affairs Staff and other college employees to plan and implement campus programs addressing food and housing insecurity.
Participate in college wide efforts to support student access, persistence, and completion as part of Guided Pathways, Adult Reengagement, and other initiatives.
Coordinate with community agencies to increase student access to basic needs including housing, childcare, food, healthcare, and transportation resources. Serve as liaison between community agencies and students and make appropriate referrals.
Lead efforts to develop community resource referral processes, documents, and marketing materials.
Maintain student confidentiality and comply with FERPA regulations.
Actively participate as a member of the statewide Benefits Navigator Cohort, including attending trainings and meetings.
Contribute to the development of the statewide and campus specific Hunger-Free and Basic Needs Strategic Plan development and implementation.
Participate in ongoing evaluation and revision efforts to ensure appropriate and effective supports for prioritizing student basic needs.
In collaboration with WSAC and the SBCTC support the implementation of a student survey that assess food and housing security and access to basic economic supports Supporting Students.
Work with other Benefit Navigators and the SBCTC to enhance community partnerships to support students and increase options for individuals to meet their basic needs.
Conduct outreach and recruitment that targets low-income and food-insecure students.
Perform related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
Associate’s degree AND two (2) years of experience serving students or equivalent related education/work experience.
Experience planning and organizing that includes using communication skills, public speaking, listening, and writing.
Experience working with Google Suite, Microsoft Office or similar programs.
Experience effectively handling sensitive and confidential information and materials.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
JOB READINESS/WORKING CONDITIONS:
Strong problem-solving skills
Excellent customer service, communication, presentation, and teamwork skills.
Demonstrated problem-solving and analytical abilities.
Experience working with diverse populations including students, staff, faculty, and community members.
Availability for in-state travel for trainings and meetings.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events
SALARY RANGE: $46,477-$53,780 annually at 80% FTE (based on full time salary of $58,059-$67,226) commensurate with qualifications and experience. Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., October 26, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources October 6, 2023 23-00101
Housing Resource Navigator
$42,734 - $48,903 / year or higher DOQ + Full-Time County Benefits .
James City County Social Services seeks an individual to perform responsible work in determining eligibility and housing counseling for several federal, state and locally funded housing assistance programs, which may include but not limited to, the Section 8 Housing Choice Voucher Program, Virginia Homeless Solutions Grant, Housing Preservation, and the Affordable Housing Programs. There are three levels of Housing Specialist distinguished by the level of work performed and the qualification of the employee.
Housing Specialist I - $42,734 / hour or higher DOQ Housing Specialist II - $45,705 / year or higher DOQ
Housing Specialist III - $48,903 / year or higher DOQ
Responsibilities:
Provide housing information and technical assistance on available purchase and rental housing units; review contracts and leases and identify homebuyer and rental resources including home purchase and down payment assistance and assistance with locating deposit, rent and utility assistance.
Interview applicants and review detailed paperwork used to determine housing needs and eligibility for programs.
Act as a liaison between homebuyers, realtors, lenders, funding providers and housing counselors to assure timely location of suitable home purchase opportunities; act as a liaison between renters, landlords, property managers, and housing counselors to assure timely location of suitable rental opportunities.
Advocate strongly in the interest of buyers and renters including interacting with real estate professionals, landlords and property managers to identify affordable home purchase and rental housing opportunities, resources, and options.
Coordinate homebuyer education classes for homeownership applicants, VHDA homebuyers and other interested persons.
Provide home purchase counseling including credit, budgeting, and financial case management services to participants of assisted housing programs; maintain participant files and update entries; prepare reports on availability and use of housing resources.
Requirements
Any combination of education and experience equivalent to an Associate’s degree in housing counseling, urban development, or a related field; some experience in property management, home inspection or housing counseling preferred.
Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Completion of all training requirements for field of specialization as determined by department.
Knowledge of federal regulations and procedures required to effectively manage complex and highly regulated assisted housing programs; federal, state and lender requirements related to home purchase financing; home improvement loan and grant programs; housing inspection and repair; building codes and housing quality standards; principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office.
Skill in facilitation and/or training; making mathematical computations and effectively utilizing a variety of automated data management, reporting and analysis programs.
Ability to communicate clearly and effectively with landlords, tenants, homeowners, contractors, government and agency personnel and the public including other jurisdictions and state and federal officials; efficiently assist customers with direct intervention including rendering specialized and difficult casework services; work independently; establish and maintain effective working relationships with coworkers, clients, officials and the public; interview people effectively; handle confidential information with sensitivity; gather facts and report them accurately; express ideas clearly and concisely both orally and in writing
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Jul 26, 2023
Full time
Housing Resource Navigator
$42,734 - $48,903 / year or higher DOQ + Full-Time County Benefits .
James City County Social Services seeks an individual to perform responsible work in determining eligibility and housing counseling for several federal, state and locally funded housing assistance programs, which may include but not limited to, the Section 8 Housing Choice Voucher Program, Virginia Homeless Solutions Grant, Housing Preservation, and the Affordable Housing Programs. There are three levels of Housing Specialist distinguished by the level of work performed and the qualification of the employee.
Housing Specialist I - $42,734 / hour or higher DOQ Housing Specialist II - $45,705 / year or higher DOQ
Housing Specialist III - $48,903 / year or higher DOQ
Responsibilities:
Provide housing information and technical assistance on available purchase and rental housing units; review contracts and leases and identify homebuyer and rental resources including home purchase and down payment assistance and assistance with locating deposit, rent and utility assistance.
Interview applicants and review detailed paperwork used to determine housing needs and eligibility for programs.
Act as a liaison between homebuyers, realtors, lenders, funding providers and housing counselors to assure timely location of suitable home purchase opportunities; act as a liaison between renters, landlords, property managers, and housing counselors to assure timely location of suitable rental opportunities.
Advocate strongly in the interest of buyers and renters including interacting with real estate professionals, landlords and property managers to identify affordable home purchase and rental housing opportunities, resources, and options.
Coordinate homebuyer education classes for homeownership applicants, VHDA homebuyers and other interested persons.
Provide home purchase counseling including credit, budgeting, and financial case management services to participants of assisted housing programs; maintain participant files and update entries; prepare reports on availability and use of housing resources.
Requirements
Any combination of education and experience equivalent to an Associate’s degree in housing counseling, urban development, or a related field; some experience in property management, home inspection or housing counseling preferred.
Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Completion of all training requirements for field of specialization as determined by department.
Knowledge of federal regulations and procedures required to effectively manage complex and highly regulated assisted housing programs; federal, state and lender requirements related to home purchase financing; home improvement loan and grant programs; housing inspection and repair; building codes and housing quality standards; principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office.
Skill in facilitation and/or training; making mathematical computations and effectively utilizing a variety of automated data management, reporting and analysis programs.
Ability to communicate clearly and effectively with landlords, tenants, homeowners, contractors, government and agency personnel and the public including other jurisdictions and state and federal officials; efficiently assist customers with direct intervention including rendering specialized and difficult casework services; work independently; establish and maintain effective working relationships with coworkers, clients, officials and the public; interview people effectively; handle confidential information with sensitivity; gather facts and report them accurately; express ideas clearly and concisely both orally and in writing
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
Mar 07, 2023
Full time
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
The primary responsibility of the Community Partnerships Employment Specialists is to assist justice- involved individuals in identifying and addressing barriers to obtaining gainful employment. This role serves a key function as a part of the Women Evolving program which aims to increase economic opportunities of Black Cis and Trans women. This includes creating partnerships with employers, staying closely connected with partner agencies and their employment-related services, staying current about employment openings in the Chicagoland area, and connect individuals to these opportunities. This position will directly link with the Employment Navigators to provide workforce development to women of the Women Evolving program.
The salary range for this role is $42,000 to $50,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Coordination and Monitoring
Identify and overcome barriers for clients of the Women Evolving program to gain employment
Partner with RiseKit, Chicago Cook Workforce Alliance, Chicagoland Workforce Development, Employment coalitions and taskforce groups to build economic workforce partnerships, identify and increase workforce opportunities
Research and develop relationships with employers, colleges/universities, community organizations and major corporations and create/maintain database for workforce development
Represent the Women Evolving program and build relationships with clients, navigators, and corrections case managers
Assist to create and support a Housing and Employment Resource Center (HERC)
Connect clients with agencies and outside services related to employment and monitor their progress
Document employment and income goals for clients in CaseWorthy (AFC’s client database)
Assist clients with obtaining and/or completing necessary documents to submit for possible employment
Provide transportation for clients to employment-related events or appointments as needed
Provide regular feedback about program successes and challenges to Director of Capacity Building, Training & Workforce Development
Provide ongoing support to Women Evolving during employment-related events including summits or virtual training sessions
Participate in case management meetings with staff and other team members to strategize about employment opportunities, provide updates and increase effectiveness with clients involving difficult situations
Assist Community Partnerships Sr. Employment Specialist on projects as determined and directed by the Director of Capacity Building, Training & Workforce Development
Other
Work collaboratively with all Women Evolving and Community Partnerships & Special Projects team members
Participate in staff training, staff meetings, and development activities as directed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
2 years’ experience in employment coordinator, case management, or social work
Preferred Qualifications
A Bachelor’s degree in social work, public health, psychology, counseling, or a related field
Previous experience working with justice-involved populations
Experience working with employers, supportive employment programs, and job training initiative
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to develop and deliver formal presentations to others that may include management, peers, team members, and others outside the organization
The ability to manage time so that the priority of activities determines the timing and amount of attention received
The ability to enter, record, store, or maintain information in written or electronic form
Basic knowledge of HIV infection, homelessness and justice involvement and related chronic diseases
Knowledge of the causes of homelessness, who it affects, and the factors (
Knowledge of, or ability to quickly develop competency with, issues related to justice involvement, effective intervention techniques, and motivational interviewing.
Understanding stigma, mental illness, and effective crisis intervention techniques
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to use various Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (2-15 pounds). Tasks may involve extended periods at a keyboard or workstation and on the telephone.
Sep 15, 2022
Full time
The primary responsibility of the Community Partnerships Employment Specialists is to assist justice- involved individuals in identifying and addressing barriers to obtaining gainful employment. This role serves a key function as a part of the Women Evolving program which aims to increase economic opportunities of Black Cis and Trans women. This includes creating partnerships with employers, staying closely connected with partner agencies and their employment-related services, staying current about employment openings in the Chicagoland area, and connect individuals to these opportunities. This position will directly link with the Employment Navigators to provide workforce development to women of the Women Evolving program.
The salary range for this role is $42,000 to $50,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Coordination and Monitoring
Identify and overcome barriers for clients of the Women Evolving program to gain employment
Partner with RiseKit, Chicago Cook Workforce Alliance, Chicagoland Workforce Development, Employment coalitions and taskforce groups to build economic workforce partnerships, identify and increase workforce opportunities
Research and develop relationships with employers, colleges/universities, community organizations and major corporations and create/maintain database for workforce development
Represent the Women Evolving program and build relationships with clients, navigators, and corrections case managers
Assist to create and support a Housing and Employment Resource Center (HERC)
Connect clients with agencies and outside services related to employment and monitor their progress
Document employment and income goals for clients in CaseWorthy (AFC’s client database)
Assist clients with obtaining and/or completing necessary documents to submit for possible employment
Provide transportation for clients to employment-related events or appointments as needed
Provide regular feedback about program successes and challenges to Director of Capacity Building, Training & Workforce Development
Provide ongoing support to Women Evolving during employment-related events including summits or virtual training sessions
Participate in case management meetings with staff and other team members to strategize about employment opportunities, provide updates and increase effectiveness with clients involving difficult situations
Assist Community Partnerships Sr. Employment Specialist on projects as determined and directed by the Director of Capacity Building, Training & Workforce Development
Other
Work collaboratively with all Women Evolving and Community Partnerships & Special Projects team members
Participate in staff training, staff meetings, and development activities as directed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
2 years’ experience in employment coordinator, case management, or social work
Preferred Qualifications
A Bachelor’s degree in social work, public health, psychology, counseling, or a related field
Previous experience working with justice-involved populations
Experience working with employers, supportive employment programs, and job training initiative
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to develop and deliver formal presentations to others that may include management, peers, team members, and others outside the organization
The ability to manage time so that the priority of activities determines the timing and amount of attention received
The ability to enter, record, store, or maintain information in written or electronic form
Basic knowledge of HIV infection, homelessness and justice involvement and related chronic diseases
Knowledge of the causes of homelessness, who it affects, and the factors (
Knowledge of, or ability to quickly develop competency with, issues related to justice involvement, effective intervention techniques, and motivational interviewing.
Understanding stigma, mental illness, and effective crisis intervention techniques
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to use various Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (2-15 pounds). Tasks may involve extended periods at a keyboard or workstation and on the telephone.
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 31, 2022
Full time
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Housing System Navigation Specialist will ensure coordination of housing navigation services within the Coordinated Entry System (CES). CES serves households that experience homelessness in Chicago. The HSN Specialist will collaborate with partnering agencies who provide navigation services for CES which includes connecting navigation providers with one another and with housing providers throughout the Chicago Continuum of Care (CoC). The HSN Specialist will promote successful housing outcomes for CES participants by providing resources and ongoing support to housing system navigators. Center for Housing and Health (CHH) is a supporting organization of the AIDS Foundation of Chicago. The salary for this role is $40,000 to $47,000 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Serve as the first person of contact for inquiries about navigation services
Coordinate navigation referrals with navigation agencies, Chicago Continuum of Care (CoC) housing providers and the CES matching team
Work with agencies that have navigators on-staff in providing regular technical assistance to navigators to ensure successful housing outcomes for program participants
Seek regular input from navigation project leadership to improve navigation services
Share necessary feedback with project partners regarding challenges and accomplishments
Develop, refine and implement materials such as scripts and consumer guides for navigators, CES participants and external stakeholders
In collaboration with the Program Manager and CES team, make recommendations based on federal, state, and local policies and procedures for CHH and Chicago Continuum of Care (CoC) programs
Create and maintain detailed project documentation and data collection plans and reports
Quality Assurance and Data Entry
Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Complete data entry in HMIS and the internal CHH Database, as needed
Manage CES data related to navigation services to understand areas of improvement and overall navigation performance.
Conduct site visits to CES assessment sites
Meetings and Training Facilitation
Lead monthly navigation service meetings
Provide onboarding support and training to new system navigators by providing a CES overview, review roles and responsibilities and offer best practices and likely scenarios
Attend CES Implementation Team meetings and thought leadership in the ongoing development of the CES Action Plan
Assist with preparation and development of SIT meetings for special populations to ensure adequate connection to navigation services
Attend required conferences, trainings, and webinars
Offer presentations on navigation services to key stakeholder groups including educating external systems as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and other special events
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to maintain confidentiality
Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner
Ability to provide efficient, quality service to both internal and external customers
Ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
Ability to define, diagnose, and resolve problems
Ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analysis
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None. WORK ENVIRONMENT + PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Apr 14, 2022
Full time
The Housing System Navigation Specialist will ensure coordination of housing navigation services within the Coordinated Entry System (CES). CES serves households that experience homelessness in Chicago. The HSN Specialist will collaborate with partnering agencies who provide navigation services for CES which includes connecting navigation providers with one another and with housing providers throughout the Chicago Continuum of Care (CoC). The HSN Specialist will promote successful housing outcomes for CES participants by providing resources and ongoing support to housing system navigators. Center for Housing and Health (CHH) is a supporting organization of the AIDS Foundation of Chicago. The salary for this role is $40,000 to $47,000 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Project Coordination
Serve as the first person of contact for inquiries about navigation services
Coordinate navigation referrals with navigation agencies, Chicago Continuum of Care (CoC) housing providers and the CES matching team
Work with agencies that have navigators on-staff in providing regular technical assistance to navigators to ensure successful housing outcomes for program participants
Seek regular input from navigation project leadership to improve navigation services
Share necessary feedback with project partners regarding challenges and accomplishments
Develop, refine and implement materials such as scripts and consumer guides for navigators, CES participants and external stakeholders
In collaboration with the Program Manager and CES team, make recommendations based on federal, state, and local policies and procedures for CHH and Chicago Continuum of Care (CoC) programs
Create and maintain detailed project documentation and data collection plans and reports
Quality Assurance and Data Entry
Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Complete data entry in HMIS and the internal CHH Database, as needed
Manage CES data related to navigation services to understand areas of improvement and overall navigation performance.
Conduct site visits to CES assessment sites
Meetings and Training Facilitation
Lead monthly navigation service meetings
Provide onboarding support and training to new system navigators by providing a CES overview, review roles and responsibilities and offer best practices and likely scenarios
Attend CES Implementation Team meetings and thought leadership in the ongoing development of the CES Action Plan
Assist with preparation and development of SIT meetings for special populations to ensure adequate connection to navigation services
Attend required conferences, trainings, and webinars
Offer presentations on navigation services to key stakeholder groups including educating external systems as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and other special events
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
Master’s degree in Psychology, Social Work, Counseling or related field
1 or more years Case Management experience
1 or more years Homeless Services experience
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to maintain confidentiality
Ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner
Ability to provide efficient, quality service to both internal and external customers
Ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
Ability to define, diagnose, and resolve problems
Ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analysis
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None. WORK ENVIRONMENT + PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
This role is responsible for the coordination of assigned community and hospital resource navigation activities within the scope of the Food Pharmacy 2.0 (FP) and Medical Financial Partnership (MFP) programs. The Food Pharmacy and Medical Financial Partnership are programs under the Healthier Together program, an initiative to improve the health of children in West and Southwest Philadelphia by addressing housing, trauma, hunger, and poverty.
The role functions collaboratively with social workers, community health workers, case managers, health care providers and community partners in clinical and community settings. This individual will be a crucial part of a team dedicated to addressing the impacts of poverty and hunger on the health of children, their families, and their community. The role is an engaging and dynamic face of these initiatives in interactions with patients, families, community partners, and other stakeholders. They will actively advance the accomplishment of the respective FP and MFP missions through patient and partner engagement.
This role will be based out of two of CHOP’s West Philadelphia primary care offices, in a hybrid in-person and virtual capacity. They will be primarily responsible for completing duties relevant to each organization on assigned days but have flexibility to reallocate time depending on client volumes, scheduling, and other needs. Synergistic offering of services is encouraged.
This role will report to the Manager of the Food Pharmacy and Director of the Medical Financial Partnership. The role will have a dotted line relationship to the Office of Community Relations and the Department of Social Work.
Job Responsibilities
Patient Engagement
Engage in standardized outreach to patient families to make them aware of services and enroll interested families into FP/MFP programming
Follow up in a timely manner with MFP and FP clients to administer a food and financial insecurity-focused needs assessment and provide resources to address identified barriers.
Escalate concerns that emerge during client interactions to extended team members (e.g., community health workers, social workers, intimate partner violence counselors) as indicated
Work with families to develop a mutually agreed upon action plan to follow through on referrals and recommendations.
Follow up with families at determined intervals to provide continued support and resources throughout program enrollment.
Empower clients and facilitate transition from programming at determined intervals and after accomplishment of client goals, per program metrics
Assist in message creation and development, including website content, fact sheets, correspondences, emails, lecture, social media posts and other formats.
Evaluate, develop, market, and implement initiatives to promote programming.
Job Responsibilities (Continued)
Partner Engagement
Liaise with internal and external partners to identify appropriate programs for client referrals.
Develop and maintain internal and external partnerships appropriate for client referrals.
Attend key internal and external meetings and events. Some travel may be required.
Documentation
Maintain organized, accurate, and timely documentation of client encounters in the Epic electronic health record, REDCap, and other tracking systems.
Utilize tracking systems to ensure client outreach efforts are consistent with program guidelines.
Work with data analyst to generate summaries of client engagement activities
Job Responsibilities (Continued)
Work with patients in the clinical and community setting.
Establish contact to increase awareness, information resources, support programs and services, and other related needs
Attends key internal and external meetings and events. Some travel may be required.
Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming
Oct 05, 2021
Full time
This role is responsible for the coordination of assigned community and hospital resource navigation activities within the scope of the Food Pharmacy 2.0 (FP) and Medical Financial Partnership (MFP) programs. The Food Pharmacy and Medical Financial Partnership are programs under the Healthier Together program, an initiative to improve the health of children in West and Southwest Philadelphia by addressing housing, trauma, hunger, and poverty.
The role functions collaboratively with social workers, community health workers, case managers, health care providers and community partners in clinical and community settings. This individual will be a crucial part of a team dedicated to addressing the impacts of poverty and hunger on the health of children, their families, and their community. The role is an engaging and dynamic face of these initiatives in interactions with patients, families, community partners, and other stakeholders. They will actively advance the accomplishment of the respective FP and MFP missions through patient and partner engagement.
This role will be based out of two of CHOP’s West Philadelphia primary care offices, in a hybrid in-person and virtual capacity. They will be primarily responsible for completing duties relevant to each organization on assigned days but have flexibility to reallocate time depending on client volumes, scheduling, and other needs. Synergistic offering of services is encouraged.
This role will report to the Manager of the Food Pharmacy and Director of the Medical Financial Partnership. The role will have a dotted line relationship to the Office of Community Relations and the Department of Social Work.
Job Responsibilities
Patient Engagement
Engage in standardized outreach to patient families to make them aware of services and enroll interested families into FP/MFP programming
Follow up in a timely manner with MFP and FP clients to administer a food and financial insecurity-focused needs assessment and provide resources to address identified barriers.
Escalate concerns that emerge during client interactions to extended team members (e.g., community health workers, social workers, intimate partner violence counselors) as indicated
Work with families to develop a mutually agreed upon action plan to follow through on referrals and recommendations.
Follow up with families at determined intervals to provide continued support and resources throughout program enrollment.
Empower clients and facilitate transition from programming at determined intervals and after accomplishment of client goals, per program metrics
Assist in message creation and development, including website content, fact sheets, correspondences, emails, lecture, social media posts and other formats.
Evaluate, develop, market, and implement initiatives to promote programming.
Job Responsibilities (Continued)
Partner Engagement
Liaise with internal and external partners to identify appropriate programs for client referrals.
Develop and maintain internal and external partnerships appropriate for client referrals.
Attend key internal and external meetings and events. Some travel may be required.
Documentation
Maintain organized, accurate, and timely documentation of client encounters in the Epic electronic health record, REDCap, and other tracking systems.
Utilize tracking systems to ensure client outreach efforts are consistent with program guidelines.
Work with data analyst to generate summaries of client engagement activities
Job Responsibilities (Continued)
Work with patients in the clinical and community setting.
Establish contact to increase awareness, information resources, support programs and services, and other related needs
Attends key internal and external meetings and events. Some travel may be required.
Collaborates and responsible for maintaining an ongoing relationship between internal & external stakeholders
Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming