Sr Applications Support Analyst- Office of the Secretary-23176

  • Federal Reserve Board
  • Washington, DC 20001
  • Sep 21, 2022
Full time Information Systems

Job Description

DESCRIPTION/RESPONSIBILITIES:

Office of the Secretary (OSEC) is the corporate secretary’s function for the Board of Governors of the Federal Reserve System (Board) and provides essential services to senior level executives and key stakeholders/users at the Board, at Federal Reserve Banks, at partner federal agencies, and the public.  The OSEC division is currently modernizing all systems to meet the evolving business and compliance requirements of the Board. 

 

OSEC is seeking a Senior Information Systems Analyst (ISA) for a 5-year term position to provide analytical, information security and compliance, and customer support for our diverse portfolio of applications.  The Senior ISA will report to management on the overall status and support for OSEC’s systems, assist OSEC’s operational sections and key stakeholders/users on the technical aspects of using OSEC’s internally developed applications, perform testing of enhancements and new releases, and manage business relationships with business partners and key stakeholders/users. 

 

Key responsibilities:

  •  Provides first level and intermediate technical and production support for OSEC’s systems, including troubleshooting moderately complex technical problems and questions from key stakeholders and applications users.  The analyst has a strong understanding of the functionality for all OSEC portfolio applications and can identify the areas for which the technical problems arise.  Using their in-depth knowledge of these systems, the analyst is expected to understand not only when an issue requires higher-level development support but to provide developers with a detailed description of an issue and business perspectives for proper resolution.
  •  Plans, coordinates, and conducts software and system testing in conjunction with the applications development, and OSEC operational areas. The senior analyst develops and maintains key test scripts to validate changes, enhancements, and business continuity requirements for OSEC’s applications.
  •  Helps OSEC’s operational sections to develop and maintain both end-user and internal operations documentation for all applications. The analyst continuously reviews and recommends updates to documentation to the operational section staff to reflect the current state of the applications and key stakeholder/end-user needs.
  •  Provides analytical support and guidance to OSEC’s technology and project management teams to support long-term planning and decision-making. This support requires the analyst to keep detailed records of application support issues, shortcomings, and performance issues for senior level management to review and analyze.  The analyst is expected to propose and implement plans designed to proactively avoid future problems.
  •  Responds to requests for information concerning all supported systems through ad-hoc reports.
  •  Participates in continuity of operations and devolution planning and related annual testing exercises.
  •  Provides on-call and after-hours support, including on weekends as needed, for OSEC’s applications.

 

 

REQUIRED SKILLS:

Requires advanced knowledge of several distributed software and hardware systems, including one or more network operating systems and several programming languages; analysis and system design experience, or network design and configuration. Understands the interrelationships among systems, and important business processes and functions within the division. Experienced in problem diagnosis and resolution. Able to communicate complex technical concepts in nontechnical language to division colleagues, Board and Federal Reserve Bank partners, and Board senior management and executives. Demonstrates expertise with scripting using VB Script, Java Script, SQL, PowerShell and/or HTML. Possesses strong oral and written communications and interpersonal skills. Has an area of expertise in computing, systems programming, automation, or database management. Typically requires a Bachelor's Degree or equivalent experience and a minimum of five years related work experience.

 

REMARKS:

 

This is a 5 year limited term hybrid role based in Washington DC with a minimum on-site cadence of 12x per month and/or as business needs require.

 

  •  Demonstrated expert understanding and experience with contemporary applications development standards and processes, especially in environments that develop applications with .Net, C#, ASP.Net, SharePoint 2019/SharePoint Online, Microsoft Cloud based solutions, and optimal graphical user interface (GUI) designs.
  •  Strong analytical skills with the ability to translate complex concepts into clear, understandable ideas.
  •  Strong organizational and problem-solving skills with an attention to detail.
  •  Demonstrated experience with applications development of large-scale systems in an agile environment.
  •  Strong knowledge and experience with devising business requirements that provide for the best user experience.
  •  Ability to handle multiple projects and assignments simultaneously.
  •  Excellent leadership skills to mentor junior colleagues and lead special assignments.
  •  Strong written and verbal communication skills for conveying complex information appropriately tailored to various audiences (e.g., senior stakeholders and management, operations staff, and technical analysts and developers).
  •  Familiarity with the Federal and Board information security and compliance requirements.
  •  Has at least five years of experience with providing all levels of customer service and technical support in large and diverse business organizations.

     * Writing assesment may be requested during interview process.

URL

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=a6dda630b982cff11f20fd85db1084fb