Feedback Labs is a global network that believes that people and communities should have a say in the programs and policies that affect their lives.
Our members believe that listening and acting on feedback from those at the heart of their work is the right thing to do morally and ethically, the smart thing to do to achieve better programmatic outcomes, and the feasible thing to do at scale. Feedback Labs’ objective is to create a ‘tipping point’ so that good feedback practice becomes the expected thing to do as well. The Community Associate will contribute to this mission by supporting with Feedback Labs’ membership experience, managing community-building events such as LabStorms, and assisting with fellowship and cohort programs.
We succeed by harnessing and unleashing a wide variety of viewpoints, perspectives, insights, experience, and expertise from many different networks. We believe that new norms that cement good feedback practice will help contribute to a more equitable world.
Feedback Labs is looking for an enthusiastic, collaborative, and detail-oriented person to join as a full-time Community Associate. The Community Associate will join the Community team at Feedback Labs and be supervised by the Senior Manager of Partnerships and Equity. This person will be passionate about helping nonprofits, foundations, and governments listen to their communities and incorporate feedback into programs and policies to achieve impact and foster equity. They will be able to support Feedback Labs with community events and programs. Specifically, they will:
Support Feedback Labs’ membership
Support learning cohort programs & coaching services
Coordinate and facilitate bi-weekly LabStorms
Support Feedback Labs events
Execute Feedback Labs’ digital engagement
Support Feedback Labs’ diversity, equity, and inclusion work
Engage meaningfully with Feedback Labs’ staff and strategy
The ideal candidate for this role will have:
All Feedback Labs team members:
Compensation & Benefits
Feedback Labs offers a competitive salary in the range of $42,000-52,000 commensurate with experience, along with generous benefits including medical, dental, vision, 401(k), and paid time off, sick leave, and parental leave.
Feedback Labs also provides a fun, flexible, and healthy work environment. We provide professional development funds to access external workshops and conferences and offer challenging on-the-job assignments to help team members meet their personal missions and grow in their careers.
Feedback Labs also offers flexibility to accommodate employees’ individual schedules and support their efforts to maintain a healthy balance between serving our shared mission and pursuing personal passions.
Feedback Labs is based out of the Open Gov Hub, located in the heart of Washington DC, a short walk from key global institutions. This creative space allows for collaboration and innovation among different groups; it also offers networking opportunities, brown-bag lunches, happy hours, access to a gym, and other activities. Feedback Labs staff are currently working from home with the option to come into the office if they choose to do so, and the organization is evaluating if/when staff will return to the office for in-person work. While this position is intended to be based in Washington DC, Feedback Labs is open to making it a fully remote position if it is determined to be mutually beneficial for the candidate and Feedback Labs. As such, Feedback Labs will consider any candidates who can work the core Feedback Labs hours (9-5pm ET) and are legally eligible to work in the United States.
How to Apply
Ready to apply to join the Feedback Labs team? In lieu of a cover letter, we are asking interested applicants to answer a few short questions to give candidates an idea of the type of information we hope they can bring to this position. If you think you’d be a good fit, please submit your application here! Feel free to reach out with any questions to firstname.lastname@example.org. We are accepting applications on a rolling basis until the position is filled.
About the Hiring Process
We will use the following hiring process to consider candidates.
Commitment to Diversity: We understand that there are numerous reasons why someone would read a job description and, despite “checking off most of the boxes”, decide not to apply. Research supports that self-selecting out of potential professional opportunity is particularly common among individuals with minoritized identities or identities that are marginalized in professional spaces such as BIPOC individuals, LGBTIQ+ individuals, persons with a disability, neurodivergent individuals, and individuals with a history of institutionalization (e.g. incarceration, immigration detainment, inpatient treatment, or chronic hospitalization). If you question whether or not you would be a “good fit” for Feedback Labs, please engage in an initial conversation with the position contact, Annie Grier, at email@example.com. Feedback Labs intentionally creates environments that value “culture add” over “culture fit”. We invite you to share how your unique identities, background, and experiences could add to our team.
Accessibility: Closed captioning is available during all Zoom interviews. If you need assistance accessing this feature, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to firstname.lastname@example.org.
Venue: We conduct interviews over the phone and with Zoom with camera on (unless communicated otherwise). Interviewees are invited to update their Zoom names with their pronouns.
Feedback Labs encourages applications from people of all races, genders, orientations, ethnicities, backgrounds, and identities, and strives to ensure inclusive and affirming benefits for all. If you need assistance or accommodations to fully participate in the hiring process, please contact us at email@example.com
Why do you think listening and acting on feedback is important for advancing equity in the nonprofit and philanthropic sectors?
The person in this position will be coordinating and facilitating our virtual LabStorms, which are bi-weekly collaborative problem-solving sessions. What are three ways that you, as a facilitator, would create an inclusive experience for LabStorm participants?