Ensemble Health Partners
Remote
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
** This is a Remote position and the ideal candidate must have HR experience (HR Internship, HR college major, and/or HR work experience). Additional Preference:
Bilingual Spanish preferred, not required
We have an exciting new opportunity for a Human Resource customer-service-focused individual ! We are looking for an individual to provide excellence in service as per our core principle : "People First, Last, Always." The Tier 1 HR Associate Service Center Specialist is responsible for providing timely, effective, and customer-focused HR issue resolution.
Essential Job Functions
Demonstrates that our associates are individuals, not transactions ("People First, Last, Always.")
Ensures strict confidentiality of all work and information
Maintains performance against established KPI's (Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction
Anticipates users’ needs and removes barriers that hinder providing excellent service
Engages others as needed to resolve or escalate issues
Assists with the development of knowledge articles for the HR database
Provides support by responding to associates and management via a ticketing platform and/or phone
Provides follow-up and status updates until resolution
Directs associates to additional resources, including documented information, reference materials, and self-service tools
Required Minimum Education
Associate’s Degree required; Bachelor’s degree highly preferred
Desired Certification
Any HR certification preferred, not required
Minimum Years’ Relevant Experience
Must have HR experience (HR Internship, HR college major and/or HR work experience)
1-3 years’ customer service, HR service center, or contact center experience required
Knowledge, Skills, and Abilities Required
Strong interpersonal desire to resolve associate issues and roadblocks, helping them become successful and self-sufficient in our workplace
Experience with HCM systems (Workday is preferred)
Experience with case management system/service center technology required
Proficiency in MS Office Suite of products and strong typing skills required
A basic understanding of employee benefits, HR policies, and procedures, HR compliance, and legislation is highly desired
Excellent verbal, written, interpersonal, and customer service skills are a must
Excellent organizational skills and attention to detail required
Excellent time management skills and deadline orientation required
The ability to function well in a fast-paced and, at times, stressful environment is required
Good problem-solving skills; deep critical thinking about complex problems and knowledge of how to leverage resources to create solutions required
Excellent collaboration skills required to work with different levels of business leadership, business users, and functional teams are a must
Bilingual Spanish preferred, not required
Workday experience or similar software
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
** This is a Remote position and the ideal candidate must have HR experience (HR Internship, HR college major, and/or HR work experience). Additional Preference:
Bilingual Spanish preferred, not required
We have an exciting new opportunity for a Human Resource customer-service-focused individual ! We are looking for an individual to provide excellence in service as per our core principle : "People First, Last, Always." The Tier 1 HR Associate Service Center Specialist is responsible for providing timely, effective, and customer-focused HR issue resolution.
Essential Job Functions
Demonstrates that our associates are individuals, not transactions ("People First, Last, Always.")
Ensures strict confidentiality of all work and information
Maintains performance against established KPI's (Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction
Anticipates users’ needs and removes barriers that hinder providing excellent service
Engages others as needed to resolve or escalate issues
Assists with the development of knowledge articles for the HR database
Provides support by responding to associates and management via a ticketing platform and/or phone
Provides follow-up and status updates until resolution
Directs associates to additional resources, including documented information, reference materials, and self-service tools
Required Minimum Education
Associate’s Degree required; Bachelor’s degree highly preferred
Desired Certification
Any HR certification preferred, not required
Minimum Years’ Relevant Experience
Must have HR experience (HR Internship, HR college major and/or HR work experience)
1-3 years’ customer service, HR service center, or contact center experience required
Knowledge, Skills, and Abilities Required
Strong interpersonal desire to resolve associate issues and roadblocks, helping them become successful and self-sufficient in our workplace
Experience with HCM systems (Workday is preferred)
Experience with case management system/service center technology required
Proficiency in MS Office Suite of products and strong typing skills required
A basic understanding of employee benefits, HR policies, and procedures, HR compliance, and legislation is highly desired
Excellent verbal, written, interpersonal, and customer service skills are a must
Excellent organizational skills and attention to detail required
Excellent time management skills and deadline orientation required
The ability to function well in a fast-paced and, at times, stressful environment is required
Good problem-solving skills; deep critical thinking about complex problems and knowledge of how to leverage resources to create solutions required
Excellent collaboration skills required to work with different levels of business leadership, business users, and functional teams are a must
Bilingual Spanish preferred, not required
Workday experience or similar software
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .
The Humane League
WHO WE ARE
The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 90+ talented individuals dispersed across the country and around the world. At The Humane League (THL), animal welfare is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We will be holding a webinar on Monday, August 28 at 5:00pm PDT/6:00pm MDT/7:00pm CDT/8:00pm EDT for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Jon Camp, Associate Director of Donor Relations and Jonathan Frappier , Director of Donor Relations. If you’re interested, please register here . At the webinar, you’ll only be able to see the presenter and not others watching. The webinar will be recorded and available here by Tuesday, August 29.
YOUR OPPORTUNITY
As the Donor Relations Specialist, you will be responsible for stewarding the relationships and gifts of approximately 500 mid-level donors (those who give between $500-4,999 a year), scheduling and participating in one-on-one virtual and in-person meetings with THL supporters, and assisting in the research and strategy to retain and upgrade our supporters. Mid-level donors are a quickly growing and significant segment of The Humane League's donor pool, and with proper stewardship, they often develop into major donors. Their continued support is essential for THL's financial stability and donor diversification. This position reports directly to Jon Camp, Associate Director of Donor Relations.
This is a full-time, remote position. This position requires 2-3 weeks of travel for donor meetings and staff retreats, equivalent to approximately 2-3 trips per year across the US. We are only able to consider applicants who reside in the United States and possess United States work authorization.
Core Responsibilities:
Your responsibilities include but are not limited to:
With the guidance of their manager, develop and execute medium-to-high touch cultivation, solicitation, and stewardship strategies for a network of approximately 500 donors making 3- to 4-figure gifts totaling $425,000 annually.
Regularly meet with existing and prospective donors through virtual and in-person meetings to cultivate support for The Humane League’s work.
Consistently engage THL’s mid-level supporters through sharing quarterly reports, inviting them to virtual events, and soliciting feedback.
Regularly thank new donors through phone and written communication. Follow up with donors who are lapsed or up for renewal to solicit their renewal.
Advance THL’s commitment to equity, inclusion, and belonging by seeking a diverse range of THL donors to highlight in our publications; providing engagement opportunities to those who give to THL in smaller amounts; and exploring opportunities for THL to reach new communities in a way that is respectful and collaborative.
Support the promotion of fundraising and cultivation events, including quarterly virtual town halls.
Collaborate with Development staff to qualify and upgrade mid-level giving prospects from our annual fund.
Stay current on The Humane League’s programs and theory of change, as well as the trends in the animal protection movement as a whole, to effectively articulate our mission and represent our work to the public.
Maintain detailed donor files in the donor database and all related projects in THL’s project management system (Asana) regularly and with consistency.
Stay current on philanthropic opportunities, including but not limited to, legacy giving, foundation giving, leadership giving, and peer-to-peer giving.
Provide research, reporting, and strategy for the mid-level program, utilizing THL’s systems, software, and SOPs, with full comprehension and continued learning for increased support and efficiencies.
Support the development of expertise in the entire Donor Relations team by sharing learning, providing guidance, and collaborating on developing improved processes.
Other duties as assigned.
REQUIRED SKILLS
The ideal candidate will possess most, if not all the following qualities, skills, and characteristics:
2 years of professional experience in fundraising, direct marketing, or grassroots organizing.
Mission alignment: An understanding of or willingness to understand farm animal welfare issues.
Communication: Solid ability to communicate persuasively verbally and in writing. Exceptional listening and social skills, including curiosity, appreciation, and diplomacy. Comfortable making repeated thank-you calls.
Strategic thinking: Ability to develop and execute high-earning fundraising strategies based on data extrapolated from our donor relations database.
Interpersonal skills: A comfort and resilience in discussing financial matters, soliciting donations, and following up with supporters about financial giving. An ability to effectively collaborate with internal and external stakeholders.
Perseverance: Ability to self-motivate and repeatedly follow-up with potential donors, with little to no indication of progress.
Organized: Outstanding organizational skills with a high level of attention to detail.
This position is available until 1:00pm PDT/2:00pm MDT/3:00pm CDT/4:00pm EDT on Friday, September 1, 2023.
The initial application review will happen after the application closing date above. Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:
Work Simulation Exercise (completed remotely)
First Interview (via video call)
Second Interview (via video call)
Reference Check
Compensation and Benefits
The compensation range for this role is $65,493 - $80,047. At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individuals total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a jobs level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.
Employees enjoy full medical coverage, optional dental and vision packages, a 401(k) retirement plan, pet care & Rx discount plans, working from home, up to 12 weeks of paid parental leave for eligible employees, paid holidays, flexible vacation time, professional development, and the supportive environment at The Humane League!
Equal Employment Opportunity
The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Accommodations
The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. We trust individuals to self-identify and ask for the accommodations they need. An example of an accommodation might be extra time to complete a work simulation exercise, among many others. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this form to let us know the nature of your request and your contact information.
AI Policy
We value original work and thought in the application process; with that being said, please refrain from using artificial intelligence to generate your responses. By submitting this application you agree to comply with this. Violations of this policy may result in being dismissed from the hiring process. If you need a reasonable accommodation to this policy, please see above for more information.
WHO WE ARE
The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 90+ talented individuals dispersed across the country and around the world. At The Humane League (THL), animal welfare is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We will be holding a webinar on Monday, August 28 at 5:00pm PDT/6:00pm MDT/7:00pm CDT/8:00pm EDT for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Jon Camp, Associate Director of Donor Relations and Jonathan Frappier , Director of Donor Relations. If you’re interested, please register here . At the webinar, you’ll only be able to see the presenter and not others watching. The webinar will be recorded and available here by Tuesday, August 29.
YOUR OPPORTUNITY
As the Donor Relations Specialist, you will be responsible for stewarding the relationships and gifts of approximately 500 mid-level donors (those who give between $500-4,999 a year), scheduling and participating in one-on-one virtual and in-person meetings with THL supporters, and assisting in the research and strategy to retain and upgrade our supporters. Mid-level donors are a quickly growing and significant segment of The Humane League's donor pool, and with proper stewardship, they often develop into major donors. Their continued support is essential for THL's financial stability and donor diversification. This position reports directly to Jon Camp, Associate Director of Donor Relations.
This is a full-time, remote position. This position requires 2-3 weeks of travel for donor meetings and staff retreats, equivalent to approximately 2-3 trips per year across the US. We are only able to consider applicants who reside in the United States and possess United States work authorization.
Core Responsibilities:
Your responsibilities include but are not limited to:
With the guidance of their manager, develop and execute medium-to-high touch cultivation, solicitation, and stewardship strategies for a network of approximately 500 donors making 3- to 4-figure gifts totaling $425,000 annually.
Regularly meet with existing and prospective donors through virtual and in-person meetings to cultivate support for The Humane League’s work.
Consistently engage THL’s mid-level supporters through sharing quarterly reports, inviting them to virtual events, and soliciting feedback.
Regularly thank new donors through phone and written communication. Follow up with donors who are lapsed or up for renewal to solicit their renewal.
Advance THL’s commitment to equity, inclusion, and belonging by seeking a diverse range of THL donors to highlight in our publications; providing engagement opportunities to those who give to THL in smaller amounts; and exploring opportunities for THL to reach new communities in a way that is respectful and collaborative.
Support the promotion of fundraising and cultivation events, including quarterly virtual town halls.
Collaborate with Development staff to qualify and upgrade mid-level giving prospects from our annual fund.
Stay current on The Humane League’s programs and theory of change, as well as the trends in the animal protection movement as a whole, to effectively articulate our mission and represent our work to the public.
Maintain detailed donor files in the donor database and all related projects in THL’s project management system (Asana) regularly and with consistency.
Stay current on philanthropic opportunities, including but not limited to, legacy giving, foundation giving, leadership giving, and peer-to-peer giving.
Provide research, reporting, and strategy for the mid-level program, utilizing THL’s systems, software, and SOPs, with full comprehension and continued learning for increased support and efficiencies.
Support the development of expertise in the entire Donor Relations team by sharing learning, providing guidance, and collaborating on developing improved processes.
Other duties as assigned.
REQUIRED SKILLS
The ideal candidate will possess most, if not all the following qualities, skills, and characteristics:
2 years of professional experience in fundraising, direct marketing, or grassroots organizing.
Mission alignment: An understanding of or willingness to understand farm animal welfare issues.
Communication: Solid ability to communicate persuasively verbally and in writing. Exceptional listening and social skills, including curiosity, appreciation, and diplomacy. Comfortable making repeated thank-you calls.
Strategic thinking: Ability to develop and execute high-earning fundraising strategies based on data extrapolated from our donor relations database.
Interpersonal skills: A comfort and resilience in discussing financial matters, soliciting donations, and following up with supporters about financial giving. An ability to effectively collaborate with internal and external stakeholders.
Perseverance: Ability to self-motivate and repeatedly follow-up with potential donors, with little to no indication of progress.
Organized: Outstanding organizational skills with a high level of attention to detail.
This position is available until 1:00pm PDT/2:00pm MDT/3:00pm CDT/4:00pm EDT on Friday, September 1, 2023.
The initial application review will happen after the application closing date above. Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:
Work Simulation Exercise (completed remotely)
First Interview (via video call)
Second Interview (via video call)
Reference Check
Compensation and Benefits
The compensation range for this role is $65,493 - $80,047. At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individuals total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a jobs level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.
Employees enjoy full medical coverage, optional dental and vision packages, a 401(k) retirement plan, pet care & Rx discount plans, working from home, up to 12 weeks of paid parental leave for eligible employees, paid holidays, flexible vacation time, professional development, and the supportive environment at The Humane League!
Equal Employment Opportunity
The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Accommodations
The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. We trust individuals to self-identify and ask for the accommodations they need. An example of an accommodation might be extra time to complete a work simulation exercise, among many others. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this form to let us know the nature of your request and your contact information.
AI Policy
We value original work and thought in the application process; with that being said, please refrain from using artificial intelligence to generate your responses. By submitting this application you agree to comply with this. Violations of this policy may result in being dismissed from the hiring process. If you need a reasonable accommodation to this policy, please see above for more information.