Program Specialist, Disaster Services

  • American Red Cross
  • Statewide, California
  • Mar 27, 2023

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview): We are currently seeking a Disaster Workforce Engagement Specialist to support the Los Angeles Region of the American Red Cross Disaster Cycle Services Department.  This position will have a variable work schedule with some weekends and evenings required during times of disaster. Travel within the region is required.

Location: Los Angeles, California

This position will:

•            Provide functional support to build, sustain, and energize the disaster workforce.

•            Create and maintain a foundation of continuous and robust volunteer engagement using established processes and collaborating with Volunteer Services staff. 

•            Collaborate with regional functional leads to support capacity building in regional and national readiness targets and capacity to carry out the day-to-day mission.

•            Support the implementation of Disaster Programs, assist with remote team building of employees and volunteers, and solicit feedback from end customers during steady state as well as operational response periods.

•            Provide support, development, and/or leadership guidance to all volunteers. 

•            Contribute to a culture of collaboration, learning, and mutual aid between the employee and volunteer workforces.

•            Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.


  • Participate in regional volunteer workforce planning.
  • Support functional leads and supervisors in their role of engaging the volunteer workforce aligned with the Volunteer Recruitment and Engagement Cycle. 
  • Engage volunteers as equal team members with specific responsibilities.
  • Assist with the training and skill development of disaster volunteers to enable mission delivery. 
  • Strive to achieve a diverse workforce representative of the communities served by the region.
  • Support the implementation of a targeted volunteer engagement plan. 
  • Manage assigned program goals, objectives, policies, and procedures in alignment with established metrics. 
  • Evaluate and report on the capacity and effectiveness of programs and services and prepare recommendations for continuous improvement.
  • Support initiation of workforce care section on disaster relief operations and with building a workforce team. 
  • Participate in a role commensurate with G/A/P on larger operations regionally, divisionally, or nationwide.

Scope: Individual contributor that works under limited supervision.  Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.

Standard Schedule: 2 days in the office, 3 days work from home, on call as needed 

Pay Information: The salary range for this position is (CA): $64,480 - $65,759. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. 

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: bachelor’s degree required

Experience: A minimum of 3 years of experience with social services, volunteer, or service program delivery, or an equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities:

  • Ability to coordinate staff and volunteer activities.
  • Excellent interpersonal, verbal, and written communication skills.
  • Develop project plans and budgets.
  • Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals.
  • Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
  • Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, leadership, and relationship management.
  • Additionally, this position requires the ability for planning, public speaking, project management and process improvement.
  • Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus and team orientation. 
  • Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, & Outlook.
  • Must be able to perform all assigned responsibilities under grey sky requirements.
  • Ability to work in a matrixed environment and on a team.

Travel: Travel within the region will be required as needed.  Travel outside of the region may be required during times of disaster.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of the job, the employee is regularly required to sit, use hands to handle or feel, talk, and hear.  The employee is frequently required to reach with hands and arms.  The employee is occasionally required to stand, walk, stoop, kneel, crouch, and crawl.  The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The work environment will consist of moderate noise (i.e. business office with computers, phones, printers, light traffic).  The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. 

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):  Volunteer management experience

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•            Medical, Dental Vision plans

•            Health Spending Accounts & Flexible Spending Accounts

•            PTO + Holidays

•            401K with 4% match

•            Paid Family Leave

•            Employee Assistance

•            Disability and Insurance: Short + Long Term

•            Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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