Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks.
Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire multiple Emergency Communications Supervisors in the Police Services Division of the Sparks Police Department.
If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer This position will close on Thursday, May 9, 2024 at 4:00 PM pacific time, OR when the first 25 qualified applications have been received by Human Resources, WHICHEVER COMES FIRST.
Civil Service Testing: Candidates who meet the minimum qualifications will be invited to participate in an Oral Board exam tentatively scheduled the week of May 20, 2024. Candidates will be notified via email of the exact examination date, time and location. DESCRIPTION
Under limited supervision, perform technical and complex tasks for emergency public safety dispatching service, and plan. assign, review, and supervise assigned staff. DISTINGUISHING CHARACTERISTICS This is the supervisory level in the emergency communications series.
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience :
Associate’s degree in business administration, public administration, criminal justice or a related field and three (3) years of experience as a public safety communications dispatcher.
or
High School Diploma or equivalent and five (5) years of experience as a public safety communications dispatcher with at least two (2) years’ experience with a law enforcement agency.
Licenses and Certificates :
Must obtain within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must obtain within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Must obtain within twelve (12) months of hire and maintain throughout employment, a valid EFD-Q certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
Plan, prioritize, assign, supervise, review and participate in the work of staff, who are responsible for providing public safety dispatch services on an assigned shift. Complete timecards and performance evaluations. Initiate appropriate action to remedy staff deficiencies including but not limited to counseling, training, problem solving, and documentation. Participate in implementing discipline, notably performance documentation and verbal reprimands for minor policy and procedural violations. Monitor work activities to ensure quality and compliance within established policies and procedures. Participate in policy, procedure and existing standard development, recommendations, updates, and improvements. Assist in the implementation of approved policies, procedures, goals, and objectives. Interpret and explain policies and procedures. Schedule effective twenty-four (24) hour dispatch center operations. Establish schedules and methods for providing public safety dispatch services. Identify resource needs, review needs with appropriate management staff and allocate resources accordingly. Simultaneously perform the most complex duties of an Emergency Communications Dispatcher and public safety dispatching functions. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Dispatch police and fire units to emergency or non-emergency locations, handling 911 and non-emergency phone calls and entering calls for service. Mange incoming phones which include 911 capable lines, texting to 911, TDD and secret witness text. Monitor dispatch and incoming calls to assure courteous, expeditious handling and good communication techniques. Assist employees and the public in difficult situations as needed. Enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information as needed. Testify in court regarding actions related to events as required. Communicate clearly and concisely, both orally and in writing. Maintain contact with all public safety units on assignment. Monitor status and location of field units. Establish and maintain a daily log of all field calls and units dispatched. Track money packs taken in a robbery in appropriate electronic system and communicate with other agencies and officers on the street by appropriate electronic systems. Operate radio transmitting equipment, the computer aided dispatch (CAD) system and take command of critical incidents. Monitor the police department alarms, cameras, and records computer systems. Participate in the recruiting and hiring process. Select, supervise, train, and evaluate staff. Coordinate, implement, evaluate and conduct public safety dispatch training programs, training program participants and assign participants to appropriate dispatch positions. Perform other duties which may be assigned. Knowledge, Skills and Abilities :
Knowledge of federal, state, and local laws, codes and regulations related to the work
Knowledge of operations, services and activities of a public safety dispatch center including computer aided dispatch, TDD and 911 systems and radio equipment
Knowledge of methods and techniques of computer aided dispatch and NCIC operations
Knowledge of complex principles and practices of providing public safety dispatch and emergency communication services
Knowledge of principles of supervision, training, and performance management
Knowledge of principles and practices of effective customer service
Knowledge of and ability to correctly use the English language in spelling, grammar, and punctuation
Knowledge of and ability to follow confidentiality rules and procedures and maintain confidentiality with highly sensitive matters
Ability to read and interpret rules, policies, and procedures
Ability to solve problems and find solutions
Ability to compose routine correspondence from brief instructions
Ability to use computer software and applications related to the work including but not limited to, Microsoft Office
Ability to use initiative and sound independent judgment within procedural guidelines.
Ability to establish and maintain effective, cooperative working relationships with those contacted in the course of work
Ability to have direct and tough conversations as needed
Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust
Ability to train others in work procedures
Physical Demands : Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Police Services Manager
Supervision exercised: Supervise the work of dispatchers
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 26, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks.
Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire multiple Emergency Communications Supervisors in the Police Services Division of the Sparks Police Department.
If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer This position will close on Thursday, May 9, 2024 at 4:00 PM pacific time, OR when the first 25 qualified applications have been received by Human Resources, WHICHEVER COMES FIRST.
Civil Service Testing: Candidates who meet the minimum qualifications will be invited to participate in an Oral Board exam tentatively scheduled the week of May 20, 2024. Candidates will be notified via email of the exact examination date, time and location. DESCRIPTION
Under limited supervision, perform technical and complex tasks for emergency public safety dispatching service, and plan. assign, review, and supervise assigned staff. DISTINGUISHING CHARACTERISTICS This is the supervisory level in the emergency communications series.
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience :
Associate’s degree in business administration, public administration, criminal justice or a related field and three (3) years of experience as a public safety communications dispatcher.
or
High School Diploma or equivalent and five (5) years of experience as a public safety communications dispatcher with at least two (2) years’ experience with a law enforcement agency.
Licenses and Certificates :
Must obtain within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must obtain within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Must obtain within twelve (12) months of hire and maintain throughout employment, a valid EFD-Q certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
Plan, prioritize, assign, supervise, review and participate in the work of staff, who are responsible for providing public safety dispatch services on an assigned shift. Complete timecards and performance evaluations. Initiate appropriate action to remedy staff deficiencies including but not limited to counseling, training, problem solving, and documentation. Participate in implementing discipline, notably performance documentation and verbal reprimands for minor policy and procedural violations. Monitor work activities to ensure quality and compliance within established policies and procedures. Participate in policy, procedure and existing standard development, recommendations, updates, and improvements. Assist in the implementation of approved policies, procedures, goals, and objectives. Interpret and explain policies and procedures. Schedule effective twenty-four (24) hour dispatch center operations. Establish schedules and methods for providing public safety dispatch services. Identify resource needs, review needs with appropriate management staff and allocate resources accordingly. Simultaneously perform the most complex duties of an Emergency Communications Dispatcher and public safety dispatching functions. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Dispatch police and fire units to emergency or non-emergency locations, handling 911 and non-emergency phone calls and entering calls for service. Mange incoming phones which include 911 capable lines, texting to 911, TDD and secret witness text. Monitor dispatch and incoming calls to assure courteous, expeditious handling and good communication techniques. Assist employees and the public in difficult situations as needed. Enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information as needed. Testify in court regarding actions related to events as required. Communicate clearly and concisely, both orally and in writing. Maintain contact with all public safety units on assignment. Monitor status and location of field units. Establish and maintain a daily log of all field calls and units dispatched. Track money packs taken in a robbery in appropriate electronic system and communicate with other agencies and officers on the street by appropriate electronic systems. Operate radio transmitting equipment, the computer aided dispatch (CAD) system and take command of critical incidents. Monitor the police department alarms, cameras, and records computer systems. Participate in the recruiting and hiring process. Select, supervise, train, and evaluate staff. Coordinate, implement, evaluate and conduct public safety dispatch training programs, training program participants and assign participants to appropriate dispatch positions. Perform other duties which may be assigned. Knowledge, Skills and Abilities :
Knowledge of federal, state, and local laws, codes and regulations related to the work
Knowledge of operations, services and activities of a public safety dispatch center including computer aided dispatch, TDD and 911 systems and radio equipment
Knowledge of methods and techniques of computer aided dispatch and NCIC operations
Knowledge of complex principles and practices of providing public safety dispatch and emergency communication services
Knowledge of principles of supervision, training, and performance management
Knowledge of principles and practices of effective customer service
Knowledge of and ability to correctly use the English language in spelling, grammar, and punctuation
Knowledge of and ability to follow confidentiality rules and procedures and maintain confidentiality with highly sensitive matters
Ability to read and interpret rules, policies, and procedures
Ability to solve problems and find solutions
Ability to compose routine correspondence from brief instructions
Ability to use computer software and applications related to the work including but not limited to, Microsoft Office
Ability to use initiative and sound independent judgment within procedural guidelines.
Ability to establish and maintain effective, cooperative working relationships with those contacted in the course of work
Ability to have direct and tough conversations as needed
Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust
Ability to train others in work procedures
Physical Demands : Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Police Services Manager
Supervision exercised: Supervise the work of dispatchers
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Clark College
Clark College, 1933 Fort Vancouver Way, Vancouver, WA
Clark College is currently accepting applications for a full-time, 12-month, exempt Director position in the Security and Safety department. This position is responsible for ensuring a safe and orderly environment in which all members of the college community can pursue their educational and professional goals. This position plans, implements and evaluates programs that protect life and property; provides services and assistance to students, faculty, staff, and community members; provides fair and equitable access to college facilities; and assures compliance with state, federal, and college regulations. About the Department: Clark College’s Security & Safety Department is comprised of non-sworn personnel that includes a Director, a Sergeant, an Administrative Manager, an Emergency Management Specialist, Communications Officers (dispatchers), Campus Security Officers and Office Aides that support the Lost and Found function. The department supports main campus with 24/7/365 coverage as well as support for our satellite campus in eastern Vancouver during that facility’s operational hours.
JOB DUTIES AND RESPONSIBILITIES:
Administer, plan and implement security services for all college properties, including oversight of the hiring, training, and supervision of all department personnel.
Oversee and manage the operating budgets for the department.
Oversee, revise and enforce college policy related to security and emergency management.
Oversee, revise, and enforce department Standard Operating Procedures.
Serve as a subject matter expert to support projects, policy development or other college operations, as needed.
Ensure college compliance with federal and state requirements and serve as the college’s Compliance Officer with respect to the Jeanne Clery Act .
Maintain and distribute public information, including the publication of the college’s Annual Security Report. Provide timely warnings to the college in accordance with the Jeanne Clery Act.
Serve as a liaison between the college and local response agencies such as law enforcement, fire services, emergency medical services, public health and the Clark Regional Emergency Management Agency (CRESA).
Represent the college on formal and informal committees involved in local public safety issues.
Serve as a member of the SBCTC Safety, Security and Emergency Management Council (SSEMC).
Prepare and conduct safety and security awareness trainings and serve as a presenter during orientation sessions.
Develop written safety training materials for brochures, catalogs, and faculty/student handbooks.
Oversee or conduct investigations as needed.
Participate and support in several interdisciplinary groups such as the Safety Committee, Title IX Team, Bias Response Team, Safety and Compliance Team, Emergency Management Planning Committee, Student Care and Commencement Planning Committee.
Working with the VP of Operations, coordinate and facilitate meetings related to inclement weather as well as monitor campus conditions and weather forecasts/alerts from Clark County, the National Weather Service, and other sources.
Maintain close ties with administration and security at Hudson’s Bay High School and Washington State University Vancouver.
Oversee the college’s parking enforcement program. Review and respond to appeals of parking citations.
Oversee the authorization and production of employee identification credentials and electronic access cards.
Supervise the Emergency Management Specialist and oversee the college’s emergency response program and protocols.
Ensure that the college’s Emergency Operations Plans, and continuity of operations (COOP) plans are in place and regularly updated.
Provide leadership and guidance during emergencies or other incidents that affect the safety of the college community or college operations.
Work closely with Facilities Services to plan, coordinate, and implement improvements and modifications to college facilities that involve safety and security.
Work closely with Events Scheduling, Facilities Services, and Student Life to ensure compliance of on-campus events with college rules and regulations, building use rules, and fire regulations.
Coordinate and monitor First Amendment Activities that occur on college property.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in criminal justice or related field AND four (4) years of experience in security, law enforcement, or related field, OR Associate’s degree in criminal justice or related field AND six (6) years of experience in security, law enforcement, or related field, OR ; a minimum of ten (10) years of experience in security or law enforcement with a minimum of five (5) of those years in a formal supervisory or managerial role.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to navigate complex circumstances, often with incomplete or inaccurate information.
Ability to receive calls and potentially respond to campus emergencies at all times, day, or night.
SALARY RANGE: $94,571-$109,502 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed.
Cover letter describing background and experience related to qualifications and responsibilities of the position.
Responses to the supplemental questions included in the online application process.
Please apply online at www.clark.edu/jobs To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., March 25, 2024. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision, and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support, and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources
March 4, 2024
24-00031
Mar 04, 2024
Full time
Clark College is currently accepting applications for a full-time, 12-month, exempt Director position in the Security and Safety department. This position is responsible for ensuring a safe and orderly environment in which all members of the college community can pursue their educational and professional goals. This position plans, implements and evaluates programs that protect life and property; provides services and assistance to students, faculty, staff, and community members; provides fair and equitable access to college facilities; and assures compliance with state, federal, and college regulations. About the Department: Clark College’s Security & Safety Department is comprised of non-sworn personnel that includes a Director, a Sergeant, an Administrative Manager, an Emergency Management Specialist, Communications Officers (dispatchers), Campus Security Officers and Office Aides that support the Lost and Found function. The department supports main campus with 24/7/365 coverage as well as support for our satellite campus in eastern Vancouver during that facility’s operational hours.
JOB DUTIES AND RESPONSIBILITIES:
Administer, plan and implement security services for all college properties, including oversight of the hiring, training, and supervision of all department personnel.
Oversee and manage the operating budgets for the department.
Oversee, revise and enforce college policy related to security and emergency management.
Oversee, revise, and enforce department Standard Operating Procedures.
Serve as a subject matter expert to support projects, policy development or other college operations, as needed.
Ensure college compliance with federal and state requirements and serve as the college’s Compliance Officer with respect to the Jeanne Clery Act .
Maintain and distribute public information, including the publication of the college’s Annual Security Report. Provide timely warnings to the college in accordance with the Jeanne Clery Act.
Serve as a liaison between the college and local response agencies such as law enforcement, fire services, emergency medical services, public health and the Clark Regional Emergency Management Agency (CRESA).
Represent the college on formal and informal committees involved in local public safety issues.
Serve as a member of the SBCTC Safety, Security and Emergency Management Council (SSEMC).
Prepare and conduct safety and security awareness trainings and serve as a presenter during orientation sessions.
Develop written safety training materials for brochures, catalogs, and faculty/student handbooks.
Oversee or conduct investigations as needed.
Participate and support in several interdisciplinary groups such as the Safety Committee, Title IX Team, Bias Response Team, Safety and Compliance Team, Emergency Management Planning Committee, Student Care and Commencement Planning Committee.
Working with the VP of Operations, coordinate and facilitate meetings related to inclement weather as well as monitor campus conditions and weather forecasts/alerts from Clark County, the National Weather Service, and other sources.
Maintain close ties with administration and security at Hudson’s Bay High School and Washington State University Vancouver.
Oversee the college’s parking enforcement program. Review and respond to appeals of parking citations.
Oversee the authorization and production of employee identification credentials and electronic access cards.
Supervise the Emergency Management Specialist and oversee the college’s emergency response program and protocols.
Ensure that the college’s Emergency Operations Plans, and continuity of operations (COOP) plans are in place and regularly updated.
Provide leadership and guidance during emergencies or other incidents that affect the safety of the college community or college operations.
Work closely with Facilities Services to plan, coordinate, and implement improvements and modifications to college facilities that involve safety and security.
Work closely with Events Scheduling, Facilities Services, and Student Life to ensure compliance of on-campus events with college rules and regulations, building use rules, and fire regulations.
Coordinate and monitor First Amendment Activities that occur on college property.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in criminal justice or related field AND four (4) years of experience in security, law enforcement, or related field, OR Associate’s degree in criminal justice or related field AND six (6) years of experience in security, law enforcement, or related field, OR ; a minimum of ten (10) years of experience in security or law enforcement with a minimum of five (5) of those years in a formal supervisory or managerial role.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to navigate complex circumstances, often with incomplete or inaccurate information.
Ability to receive calls and potentially respond to campus emergencies at all times, day, or night.
SALARY RANGE: $94,571-$109,502 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed.
Cover letter describing background and experience related to qualifications and responsibilities of the position.
Responses to the supplemental questions included in the online application process.
Please apply online at www.clark.edu/jobs To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., March 25, 2024. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision, and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support, and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources
March 4, 2024
24-00031
The College of Charleston
Charleston, South Carolina
Law Enforcement Dispatcher
Posting Details
POSTING INFORMATION
Internal Title
Law Enforcement Dispatcher
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
4
Department
Public Safety
Job Purpose
Under general supervision, operates the base radio station for College of Charleston Public Safety and Fire and EMS as well as interagency radio systems with the Charleston County Consolidated Dispatch and directs officers promptly to emergency and other locations. Operates the Vision CAD (computer-aided dispatch), NCIC teletype, telephone & fire alarm systems operations and the Cougar Alert system maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
Minimum Requirements
A high school diploma. Entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience. Knowledge of FCC rules and regulations is a plus. Must be SLED / NCIC certified in teletype procedures or receive certification within six months of appointment. Previous dispatching experience in police environment is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Ability to work under stressful situations. Ability to identify problems & relevant issues, break situations down into components, understand relationships, come up with alternative solutions, and arrive at sound conclusions using a logical approach. Ability to prioritize and multi-task under stressful conditions is essential. Must be able to monitor audible & visual security alarms & observation devices. Knowledge of applicable FCC and other rules, regulations and policies. Ability to successfully complete the mandated training requirement within six months of hire. Proficient with using a computer keyboard. Must demonstrate a commitment to continuous quality improvement through participation, teamwork, collaboration, cooperation and service.
Additional Comments Regarding Position
Work involves shift work and some overtime. Schedule requires position to rotate through all shifts to include 0700-1500, 1500-2300, and 2300-0700, with Holidays and weekends required. The position may be subject to schedule changes for emergency situations to meet the needs of the College of Charleston. Comes in telephone contact on daily basis with faculty, staff, students, employees & visitors. Must have demonstrated customer service skills and verbal communication skills.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$36,535 - $42,500
Posting Date
02/29/2024
Closing Date
03/14/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024033
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15076
Job Duties
Job Duties
Activity
1. Operates the base radio station and directs officers promptly to emergency and other locations. Operates the ( NCIC ) National Crime Information Center Teletype to obtain information on vehicle registration, securities, boats, guns, checks, warrants, etc. Answers all non-emergency & emergency telephone lines. Obtains and records pertinent information regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding units via radio or telephone. Dispatches officer(s) to assist &/or investigate situation. Operates the Visions CAD (computer-aided dispatch). Maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. Activates the Cougar Alert System for emergencies on campus.
Essential or Marginal
Essential
Percent of Time
40
Activity
2. Monitors fire and intrusion alarms and assists in the resetting of these alarms. Monitors CCTVs, observing unusual activities occurring in certain areas, dispatching officers as required. Dispatches officers when alarms are sounded.
Essential or Marginal
Essential
Percent of Time
25
Activity
3. Regularly monitors communication equipment, systems and resources daily, including burglar alarms, fire alarms, national weather service, local law enforcement channels, hurricane tracking (storm), Hazardous Waste information, SLED / NCIC teletype, TDD machines, dispatch radio and voice recorder.
Essential or Marginal
Essential
Percent of Time
20
Activity
4. Monitors and sends messages on a Teletype. Obtains information on CCHRand vehicle registrations. Adheres to ‘10 Minute Hit’ policy.
Essential or Marginal
Essential
Percent of Time
10
Activity
5. Updates the FI cards of Adult, Juveniles and information only cards. Assists with updating and verifying communication related entries in the CAD system (i.e. address changes). Assists with updating building access lists, keeping forms in stock, and completing the monthly TDD report. Keeps abreast of changes in the General Orders, Operation Plans and Emergency Plans. Promotes departmental goals to deliver outstanding customer support and assistance.
Essential or Marginal
Marginal
Percent of Time
5
Mar 01, 2024
Full time
Law Enforcement Dispatcher
Posting Details
POSTING INFORMATION
Internal Title
Law Enforcement Dispatcher
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
4
Level
4
Department
Public Safety
Job Purpose
Under general supervision, operates the base radio station for College of Charleston Public Safety and Fire and EMS as well as interagency radio systems with the Charleston County Consolidated Dispatch and directs officers promptly to emergency and other locations. Operates the Vision CAD (computer-aided dispatch), NCIC teletype, telephone & fire alarm systems operations and the Cougar Alert system maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events.
Minimum Requirements
A high school diploma. Entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience. Knowledge of FCC rules and regulations is a plus. Must be SLED / NCIC certified in teletype procedures or receive certification within six months of appointment. Previous dispatching experience in police environment is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Ability to work under stressful situations. Ability to identify problems & relevant issues, break situations down into components, understand relationships, come up with alternative solutions, and arrive at sound conclusions using a logical approach. Ability to prioritize and multi-task under stressful conditions is essential. Must be able to monitor audible & visual security alarms & observation devices. Knowledge of applicable FCC and other rules, regulations and policies. Ability to successfully complete the mandated training requirement within six months of hire. Proficient with using a computer keyboard. Must demonstrate a commitment to continuous quality improvement through participation, teamwork, collaboration, cooperation and service.
Additional Comments Regarding Position
Work involves shift work and some overtime. Schedule requires position to rotate through all shifts to include 0700-1500, 1500-2300, and 2300-0700, with Holidays and weekends required. The position may be subject to schedule changes for emergency situations to meet the needs of the College of Charleston. Comes in telephone contact on daily basis with faculty, staff, students, employees & visitors. Must have demonstrated customer service skills and verbal communication skills.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Salary
*$36,535 - $42,500
Posting Date
02/29/2024
Closing Date
03/14/2024
Benefits
Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program ( ETAP )
Employee Assistance Program ( EAP )
Full Benefits Package – Click Here
Open Until Filled
No
Posting Number
2024033
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15076
Job Duties
Job Duties
Activity
1. Operates the base radio station and directs officers promptly to emergency and other locations. Operates the ( NCIC ) National Crime Information Center Teletype to obtain information on vehicle registration, securities, boats, guns, checks, warrants, etc. Answers all non-emergency & emergency telephone lines. Obtains and records pertinent information regarding the nature and urgency of the situation. Determines appropriate response and expeditiously alerts responding units via radio or telephone. Dispatches officer(s) to assist &/or investigate situation. Operates the Visions CAD (computer-aided dispatch). Maintains a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. Activates the Cougar Alert System for emergencies on campus.
Essential or Marginal
Essential
Percent of Time
40
Activity
2. Monitors fire and intrusion alarms and assists in the resetting of these alarms. Monitors CCTVs, observing unusual activities occurring in certain areas, dispatching officers as required. Dispatches officers when alarms are sounded.
Essential or Marginal
Essential
Percent of Time
25
Activity
3. Regularly monitors communication equipment, systems and resources daily, including burglar alarms, fire alarms, national weather service, local law enforcement channels, hurricane tracking (storm), Hazardous Waste information, SLED / NCIC teletype, TDD machines, dispatch radio and voice recorder.
Essential or Marginal
Essential
Percent of Time
20
Activity
4. Monitors and sends messages on a Teletype. Obtains information on CCHRand vehicle registrations. Adheres to ‘10 Minute Hit’ policy.
Essential or Marginal
Essential
Percent of Time
10
Activity
5. Updates the FI cards of Adult, Juveniles and information only cards. Assists with updating and verifying communication related entries in the CAD system (i.e. address changes). Assists with updating building access lists, keeping forms in stock, and completing the monthly TDD report. Keeps abreast of changes in the General Orders, Operation Plans and Emergency Plans. Promotes departmental goals to deliver outstanding customer support and assistance.
Essential or Marginal
Marginal
Percent of Time
5
Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.
Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
Not sure if you have what it takes? There are resources for you!
Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/
Are you ready to take the next step? If so, take a look at these Application Tips :
Fill out the online application completely. This means that you provide details and don’t leave any section blank.
The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.
**NEW** Don't forget to enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you reminders and notices as you move along in the process.
This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.
Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.
Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month.
Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.
The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.
If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.
DESCRIPTION
Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.
DISTINGUISHING CHARACTERISTICS
None.
QUALIFICATIONS
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Associates Degree or equivalent
or
High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
QUALIFICATIONS FOR LATERAL
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Two full years of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
EXAMPLES OF ESSENTIAL DUTIES
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.
Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.
Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.
Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.
Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.
Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.
Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.
Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.
Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.
Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.
Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Communication equipment including telephone, radio, paging, computer and related systems
Interview techniques to elicit information from excited and/or upset persons
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work
Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
APPLICATION AND RECRUITMENT INFORMATION Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Jul 06, 2023
Full time
Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.
Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.
Not sure if you have what it takes? There are resources for you!
Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/
Are you ready to take the next step? If so, take a look at these Application Tips :
Fill out the online application completely. This means that you provide details and don’t leave any section blank.
The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.
**NEW** Don't forget to enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you reminders and notices as you move along in the process.
This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.
Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person.
Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month.
Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step.
The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.
If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.
DESCRIPTION
Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.
DISTINGUISHING CHARACTERISTICS
None.
QUALIFICATIONS
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Associates Degree or equivalent
or
High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
QUALIFICATIONS FOR LATERAL
Applicants must possess the following minimum qualifications to continue in the recruitment process:
Education and Experience:
Two full years of emergency communications dispatching (or equivalent) experience with a law enforcement agency within the last three years.
Licenses and Certificates:
Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.
Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.
EXAMPLES OF ESSENTIAL DUTIES
Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations. Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.
Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.
Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.
Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.
Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.
Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.
Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.
Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.
Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps.
Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.
Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Federal, state and local laws and ordinances related to the work
Communication equipment including telephone, radio, paging, computer and related systems
Interview techniques to elicit information from excited and/or upset persons
Basic fire and police and terminology
Basic communication related to emergency radio and telephone
Organization and operation of Police and Fire and other emergency services
Recordkeeping principles and practices
Train others in work procedures
Computer applications and software related to the work including Microsoft Office
Establish and maintain effective relationships with those contacted during work
Physical Demands:
Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Emergency Communications Supervisor
Supervision exercised: None
Must be willing to work evenings, night, weekend and holiday shifts
Required to be called back, held over, work off-hours, nights, weekends and holiday shifts
Required to work during emergency circumstances or inclement weather conditions
Must pass an audio and visual examination
May be required to pass a pre-placement drug screen and background investigation
APPLICATION AND RECRUITMENT INFORMATION Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position. This position does not offer relocation assistance.
Job Summary
The Service Dispatcher coordinates work assignments, ensuring company and customer-generated work orders are dispatched to appropriate field employees timely and accurately. This includes emergency work orders involving reports of gas leaks, gas odors, damaged gas lines, fires, and explosions. Meets company, state utility commission, and federal requirements. Processes and responds to emergency requests and orders. Receives and relays messages among customers, field personnel, and internal departments. Processes and maintains accurate reports and logs. Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel. Manages notifications of escalated incidents to management and operations personnel. Monitor SCADA System and notify appropriate person of gas system problems. Monitor and adjust pressures as required. May perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
Minimum Qualifications:
High school diploma or GED equivalent 0-2 years' directly-related experience. Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience. Skills: Basic math Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers
Preferred Qualifications: Bachelor’s or Associate's Degree 2+ years experience Dispatch/Call Center experience Two-way radio and dispatching equipment/code experience Typing experience (25 wpm)
Note: A partial year of related work experience of 6 months or more rounds to one full year of qualifications. The company is actively seeking United States military veterans and service members who meet the qualifications.
• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined.
Education Requirements
High school diploma or GED equivalent
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
• Requires working: shifts (nights, weekends, and holidays); unscheduled on-call; overtime • Requires long periods of sitting at a PC/workstation
Sep 16, 2021
Full time
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position. This position does not offer relocation assistance.
Job Summary
The Service Dispatcher coordinates work assignments, ensuring company and customer-generated work orders are dispatched to appropriate field employees timely and accurately. This includes emergency work orders involving reports of gas leaks, gas odors, damaged gas lines, fires, and explosions. Meets company, state utility commission, and federal requirements. Processes and responds to emergency requests and orders. Receives and relays messages among customers, field personnel, and internal departments. Processes and maintains accurate reports and logs. Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel. Manages notifications of escalated incidents to management and operations personnel. Monitor SCADA System and notify appropriate person of gas system problems. Monitor and adjust pressures as required. May perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
Minimum Qualifications:
High school diploma or GED equivalent 0-2 years' directly-related experience. Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience. Skills: Basic math Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers
Preferred Qualifications: Bachelor’s or Associate's Degree 2+ years experience Dispatch/Call Center experience Two-way radio and dispatching equipment/code experience Typing experience (25 wpm)
Note: A partial year of related work experience of 6 months or more rounds to one full year of qualifications. The company is actively seeking United States military veterans and service members who meet the qualifications.
• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined.
Education Requirements
High school diploma or GED equivalent
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
• Requires working: shifts (nights, weekends, and holidays); unscheduled on-call; overtime • Requires long periods of sitting at a PC/workstation