Director of Crisis Services in Avon

  • Cummins Behavioral Health Systems, Inc
  • Avon, IN, USA 46123
  • Jun 22, 2023
Full time Health Care

Job Description

Cummins Behavioral Health Systems, Inc. is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.

Job Summary:

The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.

The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.

The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.

The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week.  The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.

The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:

  • Evidence based practice for Assessing and Managing Suicide Response.
  • Trauma and Shame-informed Treatment.
  • Motivational Interviewing (MI).
  • The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
  • Person and Family-Centered Treatment Planning (PCTP)

Essential Functions:

Crisis Services Program

  1. Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
  2. Oversee the planning, development, and implementation of clinical programs within the area of crisis services.  Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
  3. Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
  4. Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
  5. Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required.  Coverage of key crisis positions may be required.
  6. Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
  7. Work with leadership to expand crisis services in Cummins service delivery areas.

Quality Assurance

  1. Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
  2. Ensure that appropriate risk management practices are established and carried out within crisis services.
  3. Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
  4. Provide clinical staffing to crisis staff as needed or required.

Professional Development and Performance Improvement

  1. Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
  2. Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
  3. Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.

Organizational Leadership

  1. Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations. 
  2. Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee. 
  3. Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
  4. Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.

Training and Development:

Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].

Policies and Procedures:

The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.

Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:

  • Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
  • Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
  • Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.

Education and/or Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Additionally, the following education/experience is required.

  • Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
  • Extensive clinical and operations experience on a regional /multiple facility level.
  • Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.

Knowledge and Skills:

The competencies listed below are representative of the knowledge and skill required to perform this job:

  1. Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
  2. Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
  3. Expertise in and commitment to internal and external customer service.
  4. Planning, business, financial; and other management skills.
  5. Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
  6. Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.


The competencies listed below are representative of the abilities required to perform this job:

  1. Ability to maintain ethical behavior in relationship with the consumer.
  2. Ability to work efficiently and as a team member.
  3. Ability to form a collaborative partnership with the consumer.
  4. Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
  5. Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
  6. Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
  7. Ability to provide courteous customer service to consumers, community partners and other staff members.

Compensation and benefits:

  • Competitive salaries
  • Excellent work life balance (paid time off and holidays)
  • Professional and Leadership Training and advancement
  • Diverse career tracts
  • Comprehensive benefit package
  • Clinical support from leaders in field
  • Matching contributions to your 401K program

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.