Coordinator, Integrated Data Services

  • Covenant House International
  • Oct 13, 2023
Full time Database Marketing Nonprofit-Social Services

Job Description

OVERVIEW 

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. 

 

PRIMARY RESPONSIBILITIES                          

Reporting to the Associate Vice President, Integrated Data Services, and working closely with the Director, Integrated Data Services, the Data Coordinator, Integrated Data Services is an integral part of an internal service team designed to help maximize fundraising results through collaboration with and support of audience and channel strategies.  

This role is responsible for data production for digital, direct mail, and tele fundraising campaigns; engaging with external consultants on data requirements; supporting process documentation; and providing data management and analytical support for integrated consumer marketing campaigns and initiatives. 

 

JOB DUTIES 

Duties and responsibilities include but are not limited to: 

  • Work with internal and external stakeholders to understand timing, quantity, segmentation, and testing requirements for direct mail and telemarketing campaigns 
  • Produce data files for digital, direct mail, and telemarketing campaigns; perform quality control checks; create segment counts for stakeholder approval 
  • Create campaign related source codes and ensure that final campaign files are flagged in the CRM to facilitate reporting and contact history tracking 
  • Provide other data file production support for co-op list fulfillment, modeling, etc. 
  • Support creation of process documentation for data file production  
  • In collaboration with other stakeholders, maintain the CRM so that it meets the needs of Data Services and Integrated Marketing, including source code creation, monitoring, and maintenance 
  • Troubleshoot data-related issues and work with other stakeholders to address 
  • Execute routine reports, analyses, and data extractions as needed 
  • Other responsibilities as needed that are appropriate to the role 

 

KNOWLEDGE, SKILLS & ABILITIES 

  • Experience with data file production including hygiene, merge/purge, segmentation, test splits, etc., preferably in a marketing environment with offline channel experience 
  • Skilled at managing multiple projects and meeting tight deadlines while maintaining a high level of attention to detail and accuracy 
  • Track record of data and technical problem-solving skills 
  • Strong written and verbal communication skills in a virtual environment  
  • Ability to understand data needs from the perspectives of technical and non-technical stakeholders 
  • Comfortable working independently as well as within and across teams 
  • Highly self-motivated with an eye toward opportunities to improve processes 

 

 

MINIMUM QUALIFICATIONS 

  • BS or BA degree or higher in related field 
  • 3+ years of experience in direct marketing data file production, at least 2 years of which are in offline direct marketing 
  • Proven experience with data conversion, manipulation, cleaning, standardization, and reporting 
  • Familiarity with nonprofit CRMs and fundraising concepts, especially EveryAction 
  • Extensive knowledge of Excel or similar program 
  • Experience writing SQL queries or a willingness to learn 
  • A passion for the Covenant House mission 

 

LOCATION & TRAVEL 

Our offices are located in Manhattan, however, this position will be remote. You may be required to travel for this position, 5% or less.  

 

OUR COMMUNITY 

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. 

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. 

URL

https://www.covenanthouse.org/

Salary

$53,000 - $66,000/yr

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