PGCMLS is currently seeking an experienced and highly motivated IT Specialist in Largo, MD. In this role, you will provide a wide range of IT support to library staff and customers that includes managing mobile devices, VOIP & call center phones, user login and email accounts, network permission and rights, and IT systems and equipment access. You will ensure IT systems and software function properly, configure and optimize computers, network servers, and online library systems.
This position is 100% onsite, Mon- Fri, 8:30-5pm, and covers the on-call schedule once a month.
Essential Functions:
- Provide technical IT support to library staff and external clients.
- Provide first-level IT infrastructure support for Windows and HyperV servers, workstations, printers, switches and network equipment.
- Accurately and efficiently monitors network capacity and performance; promptly diagnoses and resolves network problems.
- Support and manage VOIP hardware and software.
- Support and manage mobile devices, iPads, Androids, and Chromebook devices using mobile device management tools.
- Troubleshoot and resolve technical problems with applications and services promptly.
- Resolve hardware/software interface and interoperability problems in a timely manner.
- Install, configure, and troubleshoot network and computer hardware in a timely manner.
- Accurately and efficiently install, test, and upgrade network operating system software.
- Ensure system availability, functionality, integrity, and efficiency.
- Diagnose system-related incidents and take corrective action for immediate resolution; escalates to IT for second-level resolution.
- Integrate and support server hardware, software, and other enterprise server applications.
- Deploy new computer equipment and software.
- Dispatch to all library locations within Prince George’s County to handle technical issues as needed.
- Cover the on-call rotation once a month.
- Perform other duties as assigned.
Qualifications:
- Bachelor’s degree in information technology, computer science, or a related field.
- Five years of related IT experience; experience working in a library setting preferred.
- Thorough knowledge of IT practices and procedures required.
- Windows Server and VPN experience required.
- Chromebook, Android, iPad, and mobile device management experience required.
- VOIP and VOIP call center management experience required.
- Active directory and email user account management experience required.
- Network and network troubleshooting experience required.
- Wireless network experience required.
- A+ or Network+ certification preferred.
- Valid driver’s license with acceptable driving record.