Payment Gateway Integration Specialist (work from home)

  • American Red Cross
  • Washington, District of Columbia
  • Feb 14, 2024

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.  

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. 

At the American Red Cross, your uniqueness can shine!  

We are seeking a dynamic highly skilled and experienced Payment Gateway Integration Specialist to join our Payment gateway support technical integration team. 

This role is crucial for ensuring seamless integration between payment gateway platforms (PayPal/Braintree, Stripe) and our various internal departments  & lines of service, vendors, and applications.

If you are skilled in payment gateway technology integration, can drive seamless integrations, provide guidance to stakeholders, contribute to the growth and success of our organization, and meet the qualifications below, we encourage you to apply. Join us in our mission to make a difference in the world.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East Coast hours. (Core work hours are 8:30am – 5:30pm EST.)

The Payment Gateway Integration Specialist will serve as the e-commerce Subject Matter Expert (SME) for both business and technical gateway integrations across The American Red Cross, including Red Cross Online (, Fundraising, Training Services and any current and future applications utilizing Braintree. This position will also liaise with Braintree for technical issues, monitor trends, and provide technical support to vendors integrating with gateway providers.

Key Responsibilities: 
•    Technical Liaison: Act as the primary point of contact for technical inquiries and issues with payment gateways specifically Braintree and Stripe, working closely with their support team to coordinate vendor resources and vendor staff from Braintree. Continuously monitor and track technical issues related to Braintree/Stripe and escalate them as necessary to ensure prompt resolution.

•    Gateway Integrations: Work closely with internal departments and all current and future Red Cross vendors integrating with Braintree, such as Salesforce, Adobe, donor processing systems, and other systems to ensure successful integrations with Braintree. This includes establishing and maintaining integration standards, issuance and maintenance of API keys, monitoring data flows, facilitating Braintree-related projects and Braintree release management. Understand the impact of system changes across the platform, streamline QA, and establish accountability.  Drive initiative delivery from inception to launch with the internal and third-party development teams

•    New Relic Monitoring and Reporting: Enhance and expand the use of New Relic for monitoring Braintree integrations and generating meaningful reports to optimize performance.  This includes active live monitoring; implementing critical alerts; and completing daily, weekly, and long-term trend analysis; etc

•    Product Roadmap: Collaborate with Braintree and stakeholders to develop and maintain a product roadmap, ensuring alignment with our organization's long-term goals.

•    Governance Process: Establish and lead a governance process for Braintree changes and upgrades, ensuring that changes are implemented smoothly and do not disrupt operations.

•    Reporting: Provide comprehensive reports and analytics related to Braintree integration performance, identifying gaps and areas for improvement.

•    Systems Test Reviews: Review system test plans of Braintree integrations and systems testing to ensure that they are comprehensive and cover all major components to enhance overall performance.

•    Data Mining: Leverage data analysis skills to understand data and identify opportunities for marketing cross-channel buyers and donors, contributing to our long-term strategic goals.

•    Access Management and Security: Implement safeguards aligned with permission management and oversee policies for secure access to Braintree.

•    Convening Stakeholders: Ensure a deep understanding of the impacts of changes across the organization, the flow of data in and out of Braintree, and end-to-end solutions for donor/customer experiences.

•    Training and Ongoing Communication: Develop a user-wide communication system for improvements and changes, define training requirements for new users, and facilitate onboarding training for new employees.

•    New Partner (Vendor) Onboarding/MAID Process: Create a checklist of requirements, steps, and processes for onboarding new partners/vendors and ensure compliance with guidelines.  Oversee the onboarding of new payment partners through the due diligence process, technical integration, certification, and end-to-end testing

Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units.

Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
•    Bachelor's degree in a related field or equivalent work experience.
•    Minimum 7 years working in technology
•    3+ years working extensively with Braintree/PayPal products, Payments (Credit Card, Banking, Online, Offline) and payment gateways and payment processors (Braintree preferred).
•    Understanding of Payments Processing Industry 
•    ACH/EFT (Electronic Funds Transfer) and Credit Card Payment Processing/Digital Wallets 
•    PCI DSS (Payment Card Industry Data Security Standards) Requirements and Certification process 
•    Coordinating with development teams and development lifecycles 
•    Working cross functionally to develop technology platform strategy. 
•    Working under tight deadlines and with urgency
•    Strong technical and analytical skills.
•    Excellent communication and collaboration abilities.
•    Project management experience is a plus.
•    Data analysis and reporting proficiency.
•    Prior experience working in a non-profit organization is advantageous.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

The starting annual salary range for this position is $115K - $135K. We do not offer an annual bonus for this role.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. 
•    Medical, Dental, & Vision Plans 
•    Health Spending Accounts & Flexible Spending Accounts
•    PTO + Holidays 
•    401K with up to 5% Match 
•    Paid Family Leave
•    Employee Assistance Programs 
•    Disability and Insurance: Short + Long Term 
•    Service Awards and Recognition



Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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