Process Improvement, Documentation & Training Manager

Don’t skip a beat, apply to Exertis | JAM!

Job Title:   Process Improvement, Documentation & Training Manager

Division:   Jam Industries USA, Reporting to the Vice President Operations

Location:  Southaven, MS

Schedule: Monday to Friday 8:30am – 5:30pm

Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

What you will do:

A process improvement manger will review, document and analyzes the performance of various processes & procedures at Jam and makes recommendations for improvements. The job duties will focus on observing staff, documenting existing processes & procedures, determining how to make production Flow more efficient through process re-engineering. The process improvement manager will ensure that once optimized, processes are clearly stated via documented SOP’s and staff adequately trained & engaged.

Responsibilities:  Duties and responsibilities may include but are not limited to the following:

• Document existing processes & procedures using cross functional charting methodology or similar methodology.
• Participate in the continuous improvement of technology solutions for material handling.
• Analyze existing processes and procedures once documented and optimize for efficiencies.
• Scans, verifies, and archives documentation as need.
• Recommends process improvements & associated training requirements.
• Establish & document SOP’s as well as establish the require training to support the established SOP’s.
• Engage in continuous improvement activities & training.
• Establish change control management for all P &P’S as well as refresher training.
• develop new training programs or modify and improve existing programs where required.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Create & Conduct orientation & training sessions and arrange on-the-job training for new hires for all DC departments.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Conduct and document Lessons Learned and Best Practice Reviews.
• Assess the impact of training programs.
• Prepare training budget for all departments.
• Conduct surveys with management team to identify training needs based on projected production processes, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.

Job Qualifications

• Bachelor’s degree or equivalent years of experience with at least 7-10 years of related experience.
• Strong communications skills, written and spoken.
• Proficient in analyzing, documenting & solving problems related to process re-engineering.
• Six Sigma certification an asset
• Proficient in Microsoft Visio & Cross functional charts
• Kaizen certification an asset
• Proficient in Microsoft Office
• Ability to multi-task
• Familiar or experience in Lean Manufacturing practices
• Strong ability to give attention to details.
• Strong history of being a team player and have an ability to impact operational standards.

Experience Level

Middle to Senior Manager

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program, and an Employee Assistance Program.
• 401K matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off, and a paid day off dedicated to Diversity and Inclusion.
• We value work life balance and offer a causal and fun environment.
• Lively social calendar… there’s always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Please follow the link here.

#JAMFAM

While we appreciate your interest, please note that only qualified candidates will be contacted.

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