Are you a visionary leader with a passion for operational excellence in healthcare? Join us as the Director of Operations, Clinical Care (DOCC) and become an integral part of our journey towards redefining healthcare delivery. Sonoran University is a dynamic hub of innovation, education, and community impact. As a premier non-profit health sciences university, we are dedicated to training the next generation of naturopathic physicians, nutritionists, and mental health professionals while making a tangible difference in the lives of our patients and our community.
In addition to offering the highest quality education to the next generation of health professionals, Sonoran University sees over 10,000 patient visits annually at our two clinics on our Tempe campus – the Sonoran University Medical Center and the Neil Riordan Center for Regenerative Medicine. Complementing both the academic and clinical offerings, Sonoran University also boasts a natural pharmacy (Medicinary), on-site laboratory, IV suite, and is home to the Ric Scalzo Institute for Botanical Research. Sonoran University furthers its mission via the Sage Foundation, which funds the operations of several off-site community clinics that provide healthcare to the uninsured and underserved in the Phoenix metropolitan area. As a seasoned operations leader, you will drive transformative changes in our clinics, ensuring seamless operations, unparalleled patient experiences, and sustainable growth.
Summary:
Reporting to the Vice President for Academic Affairs, the Director of Operations, Clinical Care (DOCC) must be a proven successful clinic operations leader, a highly organized information analyst, advocate, and team leader. This valuable team member is responsible for implementation and management of the Medical Center, Medical Center Laboratory, IV Suite, and Neil Riordan Center business operating procedures and regulations, ensuring evidence-based best practices are established and followed, assuring full compliance of all regulations regarding patient, employee, and student safety, engaging marketing efforts to increase patient volume and enhance brand positioning, and assuring established financial KPIs are achieved. Alongside the Chief Medical Officer and the Associate Dean for Naturopathic Clinical Education, the DOCC will engage in continuous improvement efforts and establishing and supporting programs that drive community access to Sonoran’s healthcare services. Reporting to the DOCC is the Sr. Practice Manager and her staff of Patient Service Representatives, Medical Assistants, and Lab Technicians.
This position requires 100% onsite attendance.
The Director of Operations, Clinical Care will:
-Bachelor’s degree from an accredited college or university in Healthcare Administration, Accounting with a healthcare emphasis, Nursing Management, or related healthcare/business discipline. Master’s in Healthcare Administration, Business Administration, or related field preferred.
-A minimum of 5 years of progressive leadership in healthcare operations, preferably in a multi-specialty group practice or medical center setting.
-A track record of success in driving business development initiatives, process improvement strategies, and patient retention programs.
-Strong analytical skills and proficiency in healthcare management software (EHR systems) and data analysis tools.
-Excellent interpersonal skills with a desire to build collaborative relationships across departments and within the community.
Working Environment
Activities are generally performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling of up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.
Workplace Values
At Sonoran University, we support work-life balance as evidenced by our emphasis on wellness initiatives. Additionally, our Vacation and Sick time off policies are highly competitive in the Higher Ed community.
Background/Screening
All candidates offered a position at Sonoran University undergo a background and drug screen prior to hire. All employees must show documentation of required vaccinations including MMR, TB, Hepatitis B, as per Sonoran University and Medical Center policies, prior to the first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.
Sonoran University is an Equal Opportunity Employer committed to a diverse and inclusive workforce! We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.
Sonoran University is a Smoke-Free campus.
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About Sonoran University:
Sonoran University of Health Sciences is a non-profit and internationally recognized higher education institution. The University’s College of Naturopathic Medicine, College of Nutrition, and School of Mental Health’s evidence-based program offerings shape a healthier future by supporting students as they train to excel as healthcare professionals.
To serve the University’s mission, the Sage Foundation for Health supports several Community Clinics focused on providing free naturopathic medical care to local underserved communities within the Phoenix Metro area. The College of Nutrition’s Virtual Center for Personalized Nutrition aims to eliminate traditional barriers to nutritional care by providing personalized and evidence-based care delivered at no cost via telehealth.
The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular, and cultural level to create novel botanical solutions that support people, plants, and planet.
The University’s Clinical Care branch operates two open-to-the-public clinics at the Tempe Campus. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management utilizing treatments ranging from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural pharmacy in Arizona, offering an expansive collection of the highest quality, professional-grade supplements, herbs, and natural health products. Every purchase made at the Medicinary helps support the Sage Foundation and its mission to provide free healthcare to those in need.
Nurture your knowledge, visit sonoran.edu